Renonpower
Overview
This range is provided by RENON POWER. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
Direct message the job poster from RENON POWER Responsibilities
Strictly follow the service agreement and product manual to provide customers with regular inspections, maintenance, and system operation services, ensuring the long-term stable operation of the products and enhancing the customer experience. Respond quickly to customer after-sales requests, accurately diagnose and efficiently resolve technical issues encountered during product use, either remotely or on-site, ensuring the continuity and stability of customer operations. Customer Feedback and Requirement Collection : Regularly communicate with customers to actively collect feedback on product usage, improvement suggestions, and new feature requests. Analyze the feedback systematically and report clearly and accurately to the R&D and product departments to drive continuous product optimization and iteration. After-Sales Service Satisfaction Guarantee : Handle every after-sales service with professional skills and a passionate service attitude, manage customer expectations, and continuously improve the overall customer satisfaction with the company's after-sales service to ensure a high-quality customer experience. Knowledge Base Contribution : Organize and archive typical after-sales cases and problem-solving solutions, contributing to the internal knowledge base, improving team service efficiency, and enhancing technical proficiency. Product Operation and Maintenance :
Strictly follow the service agreement and product manual to provide customers with regular inspections, maintenance, and system operation services, ensuring the long-term stable operation of the products and enhancing the customer experience. Job Requirements
Educational Requirements : Bachelor’s degree or higher in Electrical Engineering, Automation, Electronics, or related fields is preferred. Work Experience : At least 3 years of after-sales service or technical support experience in the energy storage industry. Experience with home energy storage products is preferred. Technical Skills : Familiar with power systems, home energy storage devices, and their operating principles. Possess a solid understanding of electrical principles and troubleshooting abilities, with the ability to quickly diagnose and resolve technical issues. Travel and On-Site Support : Willingness to travel for on-site customer issue resolution as required by the job. Language Skills : Fluent in English, with the ability to communicate effectively with both domestic and international clients and teams. Spanish and English bilingual skills are preferred. Communication Skills : Strong customer communication skills, with the ability to clearly explain technical issues and provide solutions. Strong cross-departmental communication and coordination abilities. Teamwork : Ability to work closely with internal teams and customers, with a strong team spirit. Willingness to share knowledge and help colleagues grow. Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Renewable Energy, Semiconductor Manufacturing Referrals increase your chances of interviewing at RENON POWER. Get notified about new Field Application Engineer jobs in Dallas County, TX.
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This range is provided by RENON POWER. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
Direct message the job poster from RENON POWER Responsibilities
Strictly follow the service agreement and product manual to provide customers with regular inspections, maintenance, and system operation services, ensuring the long-term stable operation of the products and enhancing the customer experience. Respond quickly to customer after-sales requests, accurately diagnose and efficiently resolve technical issues encountered during product use, either remotely or on-site, ensuring the continuity and stability of customer operations. Customer Feedback and Requirement Collection : Regularly communicate with customers to actively collect feedback on product usage, improvement suggestions, and new feature requests. Analyze the feedback systematically and report clearly and accurately to the R&D and product departments to drive continuous product optimization and iteration. After-Sales Service Satisfaction Guarantee : Handle every after-sales service with professional skills and a passionate service attitude, manage customer expectations, and continuously improve the overall customer satisfaction with the company's after-sales service to ensure a high-quality customer experience. Knowledge Base Contribution : Organize and archive typical after-sales cases and problem-solving solutions, contributing to the internal knowledge base, improving team service efficiency, and enhancing technical proficiency. Product Operation and Maintenance :
Strictly follow the service agreement and product manual to provide customers with regular inspections, maintenance, and system operation services, ensuring the long-term stable operation of the products and enhancing the customer experience. Job Requirements
Educational Requirements : Bachelor’s degree or higher in Electrical Engineering, Automation, Electronics, or related fields is preferred. Work Experience : At least 3 years of after-sales service or technical support experience in the energy storage industry. Experience with home energy storage products is preferred. Technical Skills : Familiar with power systems, home energy storage devices, and their operating principles. Possess a solid understanding of electrical principles and troubleshooting abilities, with the ability to quickly diagnose and resolve technical issues. Travel and On-Site Support : Willingness to travel for on-site customer issue resolution as required by the job. Language Skills : Fluent in English, with the ability to communicate effectively with both domestic and international clients and teams. Spanish and English bilingual skills are preferred. Communication Skills : Strong customer communication skills, with the ability to clearly explain technical issues and provide solutions. Strong cross-departmental communication and coordination abilities. Teamwork : Ability to work closely with internal teams and customers, with a strong team spirit. Willingness to share knowledge and help colleagues grow. Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Renewable Energy, Semiconductor Manufacturing Referrals increase your chances of interviewing at RENON POWER. Get notified about new Field Application Engineer jobs in Dallas County, TX.
#J-18808-Ljbffr