Nissan Motor Corporation
District Technical Service Manager
Nissan Motor Corporation, Indianapolis, Indiana, us, 46262
District Technical Service Manager
Location(s):
Indianapolis, IN OR Cincinnati, OH (serving Indiana, Ohio, and Kentucky regions)
Job type:
Full-time
Education requirement:
Bachelor’s degree or equivalent combination of education, work experience and training.
We are seeking a District Technical Service Manager (DTSM) to provide technical expertise and support to dealer service operations across multiple states. The DTSM resolves complex vehicle repairs, trains technicians, conducts incident investigations, and partners with dealership management to improve service quality and customer satisfaction.
Responsibilities
Conduct routine dealership visits to assess service operations and meet with service staff, management, and Dealer Principals.
Collaborate with FOM and DTSM to evaluate customer service quality and practices in P&S operations.
Participate in CSI reviews, address issues, and develop action plans to improve customer satisfaction.
Identify, implement, and share best practices across dealerships.
Monitor staff performance using real‑time tools and CSI scores; address sources of customer complaints.
Support complex vehicle diagnostics and train technicians on proper procedures.
Communicate with engineering and technical teams to resolve recurring or complex technical issues.
Investigate incidents by examining vehicles, reviewing documentation, and preparing detailed reports.
Make informed decisions aligned with company strategy and customer needs.
Manage customer buyback evaluations, final repairs, documentation, and vehicle disposition.
Serve as expert witness in Lemon Law, product liability, and warranty litigation; collaborate with Consumer Affairs to resolve disputes.
Evaluate dealership training needs, tool inventory, and systems; recommend improvements.
Promote service department certification and recognize achievements.
Review and approve/deny warranty and goodwill claims using systems data and technical expertise.
Act as technical SME during warranty reviews.
Perform additional related duties as needed.
Qualifications
Four or more years of professional technical experience, automotive preferred; plus two or more years of DTS/TECH‑LINE experience or related leadership experience.
Bachelor’s degree or equivalent education and experience. ASE Master Status preferred.
Thorough knowledge of automobile mechanical and electronic functions; good general knowledge of dealership service operations.
Strong verbal and written communication skills.
Ability to prioritize own schedule and organize workload effectively with minimal supervision.
Capability to function productively in a virtual office environment.
Objectivity and professionalism when building relationships with dealership partners.
Result‑driven attitude and resilience in the face of resistance or setbacks.
MVR required.
Travel Requirements 50%‑75% day and overnight travel.
Benefits Competitive comprehensive benefits package including medical, mental health, parental leave, retirement savings, and Nissan exclusive perks such as employee lease and vehicle purchase programs.
Salary Range $73,839.00 – $113,659.00 annually. Actual salary depends on experience, education, and market.
Equal Employment Opportunity Statement It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire using E‑Verify.
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Indianapolis, IN OR Cincinnati, OH (serving Indiana, Ohio, and Kentucky regions)
Job type:
Full-time
Education requirement:
Bachelor’s degree or equivalent combination of education, work experience and training.
We are seeking a District Technical Service Manager (DTSM) to provide technical expertise and support to dealer service operations across multiple states. The DTSM resolves complex vehicle repairs, trains technicians, conducts incident investigations, and partners with dealership management to improve service quality and customer satisfaction.
Responsibilities
Conduct routine dealership visits to assess service operations and meet with service staff, management, and Dealer Principals.
Collaborate with FOM and DTSM to evaluate customer service quality and practices in P&S operations.
Participate in CSI reviews, address issues, and develop action plans to improve customer satisfaction.
Identify, implement, and share best practices across dealerships.
Monitor staff performance using real‑time tools and CSI scores; address sources of customer complaints.
Support complex vehicle diagnostics and train technicians on proper procedures.
Communicate with engineering and technical teams to resolve recurring or complex technical issues.
Investigate incidents by examining vehicles, reviewing documentation, and preparing detailed reports.
Make informed decisions aligned with company strategy and customer needs.
Manage customer buyback evaluations, final repairs, documentation, and vehicle disposition.
Serve as expert witness in Lemon Law, product liability, and warranty litigation; collaborate with Consumer Affairs to resolve disputes.
Evaluate dealership training needs, tool inventory, and systems; recommend improvements.
Promote service department certification and recognize achievements.
Review and approve/deny warranty and goodwill claims using systems data and technical expertise.
Act as technical SME during warranty reviews.
Perform additional related duties as needed.
Qualifications
Four or more years of professional technical experience, automotive preferred; plus two or more years of DTS/TECH‑LINE experience or related leadership experience.
Bachelor’s degree or equivalent education and experience. ASE Master Status preferred.
Thorough knowledge of automobile mechanical and electronic functions; good general knowledge of dealership service operations.
Strong verbal and written communication skills.
Ability to prioritize own schedule and organize workload effectively with minimal supervision.
Capability to function productively in a virtual office environment.
Objectivity and professionalism when building relationships with dealership partners.
Result‑driven attitude and resilience in the face of resistance or setbacks.
MVR required.
Travel Requirements 50%‑75% day and overnight travel.
Benefits Competitive comprehensive benefits package including medical, mental health, parental leave, retirement savings, and Nissan exclusive perks such as employee lease and vehicle purchase programs.
Salary Range $73,839.00 – $113,659.00 annually. Actual salary depends on experience, education, and market.
Equal Employment Opportunity Statement It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire using E‑Verify.
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