Harris County is hiring: Administrative Assistant in Houston

Harris County Commissioner Precinct 3

Harris County Precinct 3 is responsible for the maintenance of over 6,800 miles of roadways, 72 parks, and 10 community centers.

Position Description

This position is a Community Center Administrator for Precinct 3. The role serves as the public’s first point of contact for the community center, interacting with constituents via in‑person visits, telephone, and email.

What you will do at Harris County Precinct 3

You will manage calls, emails, and reservation requests, entering data and maintaining accurate records in the Precinct 3 data system. You will collaborate within a team to support constituents and connect them to needed resources.

Job Duties and Responsibilities

• Field phone calls, email inquiries, and other digital inquiries in a timely, professional, and helpful manner.
• Demonstrate a high standard of professionalism and sincerity, protecting constituent privacy and confidentiality.
• Upload events, classes, programs, and constituent inquiries into the customer database in coordination with other departments.
• Communicate with department staff to clarify discrepancies, obtain necessary approvals, and inform the public or interested parties of outcomes.
• Maintain accurate notes of all constituent interactions (calls, texts, chat, etc.) according to operating policies and procedures.
• Develop and maintain a sound working knowledge of workflow processes and systems, including call transfer protocols and familiarity with local, regional, and statewide resources.
• Adhere to all personnel and policy procedures.
• Work on special projects and perform other duties as assigned by the direct supervisor.

Equal Employment Opportunity

Harris County is an Equal Opportunity Employer. If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

Background Check

This position is subject to a criminal history check. Only relevant convictions will be considered and may not automatically disqualify the candidate.

Requirements

Education

• High school diploma or G.E.D. equivalent from an accredited college or university.

Experience

• One (1) year of customer service, administrative, and computer experience.

Licensure

• Valid Texas Driver’s License upon hire with a good driving record.

Knowledge, Skills, and Abilities

• Excellent customer service skills, including written, verbal, and interpersonal communication.
• Proficiency with internet-based programs and ability to learn new technical skills.
• Empathy and patience.
• Exceptional listening, problem‑solving, and conflict‑resolution skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Adaptability to change within a growing system.
• Occasional room setup (must be able to lift 50 pounds).

NOTE

Qualifying education, experience, knowledge, and skills must be documented on the job application. Attach a resume for supporting documentation, but only information stated on the application will be used for consideration. “See Resume” will not be accepted for qualifications.

Preferences

• One (1) year of data entry, handling constituent concerns, hospitality, community engagement, or outreach experience (preferred).

General Information

Position Type, Salary and Typical Hours of Work

• Regular | Full‑time
• Monday – Friday 10 AM – 6:30 PM

Location

• Mendenhall Community Center
  1414 Wirt Rd.
  Houston, TX 77055

Work Environment and Physical Demands

• Professional office environment using computers, phones, printers, and copiers.
• Set up rooms and clean occasionally.
• Stationary for extended periods; prolonged speaking, listening, and typing required.
• Occasionally lift or move up to 10 pounds.

Featured Benefits

Harris County employees receive a competitive salary plus medical, dental, and vision insurance after the first two months of continuous full‑time employment. Vacation, sick time, and floating holidays allow employees to recharge and balance work and personal time. Mandatory retirement program participation allows employees to save for retirement. Various other benefits and discounts enhance employee satisfaction and engagement.

Additional Hiring Information

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications, positions may close prior to the advertised closing date or at the discretion of the hiring department.