Rose International
NEW JOB OPENING IMPLEMENTATION SPECIALIST IN AUSTIN, TX, USA!
Rose International, Texas City, Texas, us, 77592
Job Description
We are a global ecommerce leader, empowering millions of buyers and sellers in over 190 markets worldwide. Our platform is dedicated to pushing boundaries and reinventing the future of ecommerce for enthusiasts. Our customers guide our direction, authenticity thrives, bold ideas are encouraged, and everyone can bring their unique selves to work every day. We are committed to sustaining the future of our customers, company, and planet, connecting people and building communities to create economic opportunity for all.
We are seeking an Implementation Specialist to guide strategic and enterprise merchants through the process of connecting their business to our platform, primarily via our direct user interface and third-party software partners who have adopted our APIs. You will manage multiple sellers' onboarding projects, ensuring they are set up for success. This role collaborates with the Business Development Team, Vehicle Sales Team, internal partners, and regional business unit teams, reporting to the Manager of Implementation within the broader Connectivity Strategy & Operations organization.
Required Education • BA/BS
Required Qualifications/Skills/Experience • 2+ years in onboarding, sales operations, or technical support, preferably in automotive or e-commerce • Understanding of implementing a business into our platform, utilizing our user interface or third-party software to list and manage inventory, as well as successfully selling and managing fulfillment of sold inventory • Understanding of our motors and marketplace functions, including inventory control, ecommerce marketing, and customer service, with a willingness to learn merchant best practices • Ability to learn and speak to our API, feeds, and other pathways for onboarding • Proactive approach, willingness to own multiple projects, customer interactions, and issues from start to finish, and comfortable with change • Analytical and optimistic problem-solver with a curiosity and an appetite to grow and develop • Passionate about our marketplace and seller community
Job Duties • Guide enterprise and strategic merchants in setting up accounts using third-party software, our interface, and tools for successful listing creation and order retrieval • Onboard and configure vehicle dealership accounts, setting up data feeds, listing templates, stores, and promotions • Troubleshoot and resolve merchant and partner issues • Partner with internal teams and external partners to successfully onboard vehicle dealerships and core sellers • Advise on marketplace standards, ensuring sellers are set up for success • Smoothly transition merchants from onboarding to post-live teams, such as scaling and account management • Identify and implement process optimizations in coordination with the team and stakeholders • Collect merchant feedback and advocate on their behalf internally • Document projects and interactions in Salesforce, tracking performance data • Report weekly on KPIs
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
We are seeking an Implementation Specialist to guide strategic and enterprise merchants through the process of connecting their business to our platform, primarily via our direct user interface and third-party software partners who have adopted our APIs. You will manage multiple sellers' onboarding projects, ensuring they are set up for success. This role collaborates with the Business Development Team, Vehicle Sales Team, internal partners, and regional business unit teams, reporting to the Manager of Implementation within the broader Connectivity Strategy & Operations organization.
Required Education • BA/BS
Required Qualifications/Skills/Experience • 2+ years in onboarding, sales operations, or technical support, preferably in automotive or e-commerce • Understanding of implementing a business into our platform, utilizing our user interface or third-party software to list and manage inventory, as well as successfully selling and managing fulfillment of sold inventory • Understanding of our motors and marketplace functions, including inventory control, ecommerce marketing, and customer service, with a willingness to learn merchant best practices • Ability to learn and speak to our API, feeds, and other pathways for onboarding • Proactive approach, willingness to own multiple projects, customer interactions, and issues from start to finish, and comfortable with change • Analytical and optimistic problem-solver with a curiosity and an appetite to grow and develop • Passionate about our marketplace and seller community
Job Duties • Guide enterprise and strategic merchants in setting up accounts using third-party software, our interface, and tools for successful listing creation and order retrieval • Onboard and configure vehicle dealership accounts, setting up data feeds, listing templates, stores, and promotions • Troubleshoot and resolve merchant and partner issues • Partner with internal teams and external partners to successfully onboard vehicle dealerships and core sellers • Advise on marketplace standards, ensuring sellers are set up for success • Smoothly transition merchants from onboarding to post-live teams, such as scaling and account management • Identify and implement process optimizations in coordination with the team and stakeholders • Collect merchant feedback and advocate on their behalf internally • Document projects and interactions in Salesforce, tracking performance data • Report weekly on KPIs
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).