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Matlen Silver

Support Specialist

Matlen Silver, Redmond, Washington, United States, 98052

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ERP Support Specialist (2nd Shift) Contract ????

Location:

On-site in Redmond, WA ????

Schedule:

MondayThursday, 3:30 PM 2:00 AM PST ????

Contract Length:

6 months to start Position Overview We are seeking a motivated and detail-oriented

ERP Support Specialist

to join our Redmond-based team on the 2nd shift. This individual will support and maintain enterprise-wide and SaaS applications used for data collection, retrieval, and production operations. The role focuses on providing front-line ERP technical support to manufacturing and production teams, ensuring seamless business operations and optimal system performance. Key Responsibilities Provide

technical ERP system support

to manufacturing and production operations. Identify and resolve IDOC (intermediate document) issues

between SAP and MES systems daily. Coordinate and support special activities

on the production floor. Troubleshoot

labeling and system integration issues

impacting production. Manage

purchase order (PO) cancellations

in MES/SAP. Clear

open transfer requests (TRs)

in SAP Warehouse Activity Monitor. Collaborate directly with production operators to create

quarantine tickets (QT)

as needed. Create, modify, and correct work orders

within ERP systems. Serve as a

subject matter expert (SME)

for MES and SmartERP systems. Participate in

system upgrades, testing, and documentation

efforts. Perform

technical problem solving

and recommend process or system improvements. Set up user access permissions and

train users

on ERP applications. Support

report generation and data validation

for business management and operations. Other duties as assigned. Qualifications Education: Bachelors degree in a technical field (preferred) or equivalent practical experience. Experience: 35 years of experience providing ERP system support, ideally in a manufacturing or production environment. Strong knowledge of

SAP

and

MES

systems. Familiarity with

SmartERP

or other ERP platforms a plus. Skills: Proven

troubleshooting and analytical

abilities. Strong

verbal and written communication

skills. Ability to

work independently

and collaborate effectively across departments. Attention to detail and strong organizational skills. Work Environment On-site position in a

hybrid office and light industrial

environment. Requires interaction with production operators and floor activities.