CARNIVAL CRUISE LINES
Sr. Manager, Destinations Product & Experience
CARNIVAL CRUISE LINES, Miami, Florida, us, 33222
Overview
The Sr. Manager, Destinations Product & Experience will lead the strategic oversight and operational execution of tour allocations across Carnival owned and operated destinations. This role includes product development, optimizing brand allocations (inventory), tracking booking curves, optimizing and driving on-island sales, driving cross-brand coordination to maximize guest participation and operational efficiency, and shaping long-term strategies to improve guest experience, revenue, and NPS aligned with ship/ itinerary profiles. The role will also manage the cost/margin of the on-premise paid guest experiences.
The position reports directly to the Director, Destinations Operations Excellence and will have dotted-line influence over destination operations teams (local Shorex sales teams). The role has authority to guide allocation decisions and product alignment across all brands and marketing & sales strategies and execution for day-of / on-island sales. It will also recommend new products/ experiences, test/pilot new marketing and sales strategies, and train on-island guest experience teams on marketing, sales, and services.
The ideal candidate brings a sharp analytical lens, consumer insight, innovation, competitive perspective in the hospitality industry, ability to engage multiple stakeholders, and a forward-thinking approach to leveraging AI and data insights, while navigating the complex dynamics inherent to this space.
This is a high-impact, high-visibility role requiring strong analytical acumen in marketing & sales, cross-functional collaboration, policy development, and a deep understanding of destination operations, guest experience alignment, cost management, and revenue generation across brands. The role will consolidate the paid guest experience P&L of our destinations, analyze take rates, recommend capacity growth, and prepare business cases to secure investments (ROI).
Essential Functions
Allocation Strategy & Optimization – Lead the development and execution of dynamic tour allocation policies across brands, adjusting based on booking curves and sales velocity. Collaborate with brand teams to gather and analyze ongoing sales data and reallocate inventory in real time, ensuring optimal utilization and guest satisfaction.
Product differentiation across ports – Define a differentiated strategy across ports reflecting the unique character of each destination, including:
Developing a playbook for low-volume/small ship/short voyage versus high-volume/big ship/long voyage strategies
Identifying gaps in product mix and proposing new experiences tailored to guest demographics and voyage type while keeping ease of execution
Partnering with product development to ensure innovation and differentiation across the portfolio
Partnering with brand Shorex teams to drive innovation and build business cases to support investment decisions
Product Alignment & Cost Analysis – Standardize tour specifications across brands (e.g., duration, inclusions) and analyze cost structures to ensure harmonized pricing. Work with destination teams to maintain consistency and feasibility across offerings.
Work with port teams on the execution of Shorex offerings (especially for new products).
On-Island Sales Oversight – Oversee on-island sales operations at owned destinations in partnership with local leads, identifying opportunities to improve conversion rates and guest engagement. Ensure alignment between on-island offerings and pre-booked Shorex products.
Cross-Brand Alignment – Act as the primary liaison between Global Destinations and brand Shorex teams, managing sensitive negotiations and fostering trust. Use data-driven insights to influence decisions.
Systems, AI & Analytics Integration – Explore and pilot AI-driven tools to support forecasting, allocation decisions, and trend analysis. Build dashboards that enable smarter, faster decision-making.
Third-Party Tour Allocation Management – Extend allocation strategy to third-party operators, applying the same booking curve analysis and reallocation logic. Build relationships with external vendors to ensure transparency and operational flexibility.
Qualifications
Bachelor's Degree in Business Administration, Hospitality and Tourism Management, Data Analytics, Business Intelligence, Economics, or Finance.
Master's Degree is a plus
7-10 years of destinations operations and revenue management, cruise industry experience, analytics and strategic insights.
Knowledge, Skills, and Abilities
Knowledge of Microsoft Office tools (PowerPoint, Excel, Power BI) and related software.
Understanding of data analytics with strong data modeling and forecasting skills.
Proven experience in managing projects and multiple stakeholders within a corporate environment.
Ability to partner with various leadership levels and collaborate with remote employees.
Experience with tour operations or cruise/hospitality sectors.
Strong attention to detail and commitment to high guest experience standards.
Strong communication, organizational and management skills to drive the vision across different groups.
Physical Demands:
Requires regular movement throughout company facilities.
Travel:
More than 50% non-shipboard travel likely.
Work Conditions:
Work may require working inside and/or outside with exposure to changing climate and/or operating machinery.
This position is classified as “in-office.” It requires working from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from home on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Benefits include:
Health Benefits:
Medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company-paid term life insurance and disability coverage
Financial Benefits:
401(k) plan with company match
Employee Stock Purchase plan
Paid Time Off:
Holidays, vacation, and sick time details provided by policy
Other Benefits:
Stand-by cruises, employee discounts, and family rates
Tuition reimbursement and professional development resources
On-site Fitness center at Miami campus
About Us
Carnival Corporation & plc is the world’s largest leisure travel company. Our mission is to deliver unforgettable happiness to our guests through our portfolio of cruise brands and island destinations. This includes Carnival Cruise Line, Holland America Line, Princess Cruises, Seabourn, P&O Cruises, Cunard Line, AIDA, and Costa Cruises.
Join us and embark on a career that offers growth opportunities and a global community that makes a difference.
Equal employment opportunity statement and expectations regarding ethical and compliant culture are part of this role. Carnival is an equal opportunity employer and does not discriminate on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, disability, or any other protected status.
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The Sr. Manager, Destinations Product & Experience will lead the strategic oversight and operational execution of tour allocations across Carnival owned and operated destinations. This role includes product development, optimizing brand allocations (inventory), tracking booking curves, optimizing and driving on-island sales, driving cross-brand coordination to maximize guest participation and operational efficiency, and shaping long-term strategies to improve guest experience, revenue, and NPS aligned with ship/ itinerary profiles. The role will also manage the cost/margin of the on-premise paid guest experiences.
The position reports directly to the Director, Destinations Operations Excellence and will have dotted-line influence over destination operations teams (local Shorex sales teams). The role has authority to guide allocation decisions and product alignment across all brands and marketing & sales strategies and execution for day-of / on-island sales. It will also recommend new products/ experiences, test/pilot new marketing and sales strategies, and train on-island guest experience teams on marketing, sales, and services.
The ideal candidate brings a sharp analytical lens, consumer insight, innovation, competitive perspective in the hospitality industry, ability to engage multiple stakeholders, and a forward-thinking approach to leveraging AI and data insights, while navigating the complex dynamics inherent to this space.
This is a high-impact, high-visibility role requiring strong analytical acumen in marketing & sales, cross-functional collaboration, policy development, and a deep understanding of destination operations, guest experience alignment, cost management, and revenue generation across brands. The role will consolidate the paid guest experience P&L of our destinations, analyze take rates, recommend capacity growth, and prepare business cases to secure investments (ROI).
Essential Functions
Allocation Strategy & Optimization – Lead the development and execution of dynamic tour allocation policies across brands, adjusting based on booking curves and sales velocity. Collaborate with brand teams to gather and analyze ongoing sales data and reallocate inventory in real time, ensuring optimal utilization and guest satisfaction.
Product differentiation across ports – Define a differentiated strategy across ports reflecting the unique character of each destination, including:
Developing a playbook for low-volume/small ship/short voyage versus high-volume/big ship/long voyage strategies
Identifying gaps in product mix and proposing new experiences tailored to guest demographics and voyage type while keeping ease of execution
Partnering with product development to ensure innovation and differentiation across the portfolio
Partnering with brand Shorex teams to drive innovation and build business cases to support investment decisions
Product Alignment & Cost Analysis – Standardize tour specifications across brands (e.g., duration, inclusions) and analyze cost structures to ensure harmonized pricing. Work with destination teams to maintain consistency and feasibility across offerings.
Work with port teams on the execution of Shorex offerings (especially for new products).
On-Island Sales Oversight – Oversee on-island sales operations at owned destinations in partnership with local leads, identifying opportunities to improve conversion rates and guest engagement. Ensure alignment between on-island offerings and pre-booked Shorex products.
Cross-Brand Alignment – Act as the primary liaison between Global Destinations and brand Shorex teams, managing sensitive negotiations and fostering trust. Use data-driven insights to influence decisions.
Systems, AI & Analytics Integration – Explore and pilot AI-driven tools to support forecasting, allocation decisions, and trend analysis. Build dashboards that enable smarter, faster decision-making.
Third-Party Tour Allocation Management – Extend allocation strategy to third-party operators, applying the same booking curve analysis and reallocation logic. Build relationships with external vendors to ensure transparency and operational flexibility.
Qualifications
Bachelor's Degree in Business Administration, Hospitality and Tourism Management, Data Analytics, Business Intelligence, Economics, or Finance.
Master's Degree is a plus
7-10 years of destinations operations and revenue management, cruise industry experience, analytics and strategic insights.
Knowledge, Skills, and Abilities
Knowledge of Microsoft Office tools (PowerPoint, Excel, Power BI) and related software.
Understanding of data analytics with strong data modeling and forecasting skills.
Proven experience in managing projects and multiple stakeholders within a corporate environment.
Ability to partner with various leadership levels and collaborate with remote employees.
Experience with tour operations or cruise/hospitality sectors.
Strong attention to detail and commitment to high guest experience standards.
Strong communication, organizational and management skills to drive the vision across different groups.
Physical Demands:
Requires regular movement throughout company facilities.
Travel:
More than 50% non-shipboard travel likely.
Work Conditions:
Work may require working inside and/or outside with exposure to changing climate and/or operating machinery.
This position is classified as “in-office.” It requires working from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from home on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Benefits include:
Health Benefits:
Medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company-paid term life insurance and disability coverage
Financial Benefits:
401(k) plan with company match
Employee Stock Purchase plan
Paid Time Off:
Holidays, vacation, and sick time details provided by policy
Other Benefits:
Stand-by cruises, employee discounts, and family rates
Tuition reimbursement and professional development resources
On-site Fitness center at Miami campus
About Us
Carnival Corporation & plc is the world’s largest leisure travel company. Our mission is to deliver unforgettable happiness to our guests through our portfolio of cruise brands and island destinations. This includes Carnival Cruise Line, Holland America Line, Princess Cruises, Seabourn, P&O Cruises, Cunard Line, AIDA, and Costa Cruises.
Join us and embark on a career that offers growth opportunities and a global community that makes a difference.
Equal employment opportunity statement and expectations regarding ethical and compliant culture are part of this role. Carnival is an equal opportunity employer and does not discriminate on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, disability, or any other protected status.
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