Seneca Gaming Corp.
Overview
The Vice President of Operations is responsible for overseeing all aspects of the property's day-to-day operations, with a strong emphasis on driving profitability through team member engagement and exceptional service delivery. This role has direct oversight of facility maintenance and security, while collaborating with leaders of the corporation’s centers of excellence to accomplish Seneca Gaming Corporation’s strategic initiatives. All responsibilities will be carried out in accordance with the Company’s policies and procedures, Internal Control Standards, and corporate objectives. Responsibilities
Direct the day-to-day operation of the property to achieve performance metrics as set by Chief Operating Officer and Senior Leadership. Drive profitability through delivering on the brand promise by consistently focusing on the entire guest experience including meeting and exceeding world class service level standards. This includes addressing guest service issues and creating VIP experiences for guests and members of the Seneca Nation. Lead property operations to be the most effective and efficient operations while not sacrificing team member engagement and guest service. Foster a positive and engaging work environment known as the Best 8 hours for employees by living our values, developing talent and contributing to the hiring/development & promotion of Seneca Nation Members. Maintain and improve the property, focus on revenue generation, manage labor & expenses to accomplish financial goals. Collaborate with Centers of Excellence (Human Resources, Marketing, Security, Finance, Gaming, Hospitality, Food & Beverage, Guest Service) to gain appropriate market share and effectively execute on all SGC business objectives and strategic initiatives. Represents the company in an effective manner within the community and with the Seneca Nation. Serves as a role model for employees and the community. Promotes a professional work environment, sets high standards of integrity, respect in the workplace and works in compliance with all policies, procedures, rules, regulation and related laws. Standard Requirements
Develop, mentor and train enrolled Seneca Nation members for future senior management positions within the company. Oversee administrative matters and ensures HR is consulted as appropriate. Establish effective communication routines to ensure all levels of employees receive the appropriate information at the appropriate time. Ensure effective recruitment, hiring, training, recognition, evaluation, coaching and discipline, terminations and other personnel related issues. Ensure effective maintenance, security, and cleanliness of all property facilities. Lead and coordinate capital projects, renovations, and operational initiatives, ensuring they are completed on time, within budget, and with minimal disruption to guest experience. Responsible for ensuring the property adheres to all company policies and internal controls Practice, support, and promote the Mission, Vision, and Core Values of Seneca Gaming Corporation. Prepare the annual budget and monitors to ensure attainment of goals. Manages labor and scheduling to ensure adequate coverage at all times while minimizing overtime. Maintain a strong network of contacts throughout the industry to facilitate both formal and informal gathering of information. Be knowledgeable of industry trends, new technology and practices as they relate to his/her area(s) of responsibility. Must complete all required SGC Training programs within assigned timeframes. Attend all necessary meetings to stay informed; including company and community meetings. Oversee an operation that is 24/7 and requires hours that can extend up to 60 hours per week or more, and be inclusive of work weeks that consist of 6 or 7 days. This individual is on-call and requires accessibility 24/7. Perform any other duties as assigned. Qualifications / Requirements
Education / Experience
Must be 18 years of age or older upon employment. Bachelor’s degree required or equivalent education/work experience in lieu of degree required. Experience in lieu of degree is in addition to the minimum years of experience requirement. Broad knowledge of the operations of a casino environment is required. Minimum of ten (10) years of property operations management required; seven (7) of those years in a director level or above capacity required. Experience leading and coaching strong customer service and continuous improvement initiatives. Previous experience managing capital project or maintenance budget required. Experience fostering a positive and engaging work environment required. Outstanding inter-personal skills and an ability to connect with people at all levels to drive successful relationships required. Experience creating, measuring and coaching to KPI’s. Excellent communication, organizational, and analytical skills required. Individual must be a results and goal oriented professional. Must be able to understand the casino internal controls and requirements of the Compact with the State of New York. Must possess and maintain a valid driver’s license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier. Language Skills And Reasoning Ability
Ability to write routine correspondence and to speak effectively to the public, employees and patrons. Excellent communication, organizational, and analytical skills required. Must have the ability to deal effectively and interact well with the patrons and Team Members. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Ability to define problems, collect data, establish facts, and draw valid conclusions and provide solutions. Must demonstrate leadership, fairness, and sensibility to the patrons and employees. Must possess ability to instill a sense of pride and personal responsibility in subordinate employees. Physical Requirements And Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. Must be able to effectively understand and communicate to candidates and employees. Must be able to stand, walk, and move through all areas of the casino. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Salary
Starting Rate: $1.00 Compensation Is Negotiable Based On Experience And Education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived. Note: This line contains a typical contractual disclaimer and has been retained from the original text. If present, remove if not required. Seniority level
Executive Employment type
Full-time Job function
Management and Manufacturing Industries
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The Vice President of Operations is responsible for overseeing all aspects of the property's day-to-day operations, with a strong emphasis on driving profitability through team member engagement and exceptional service delivery. This role has direct oversight of facility maintenance and security, while collaborating with leaders of the corporation’s centers of excellence to accomplish Seneca Gaming Corporation’s strategic initiatives. All responsibilities will be carried out in accordance with the Company’s policies and procedures, Internal Control Standards, and corporate objectives. Responsibilities
Direct the day-to-day operation of the property to achieve performance metrics as set by Chief Operating Officer and Senior Leadership. Drive profitability through delivering on the brand promise by consistently focusing on the entire guest experience including meeting and exceeding world class service level standards. This includes addressing guest service issues and creating VIP experiences for guests and members of the Seneca Nation. Lead property operations to be the most effective and efficient operations while not sacrificing team member engagement and guest service. Foster a positive and engaging work environment known as the Best 8 hours for employees by living our values, developing talent and contributing to the hiring/development & promotion of Seneca Nation Members. Maintain and improve the property, focus on revenue generation, manage labor & expenses to accomplish financial goals. Collaborate with Centers of Excellence (Human Resources, Marketing, Security, Finance, Gaming, Hospitality, Food & Beverage, Guest Service) to gain appropriate market share and effectively execute on all SGC business objectives and strategic initiatives. Represents the company in an effective manner within the community and with the Seneca Nation. Serves as a role model for employees and the community. Promotes a professional work environment, sets high standards of integrity, respect in the workplace and works in compliance with all policies, procedures, rules, regulation and related laws. Standard Requirements
Develop, mentor and train enrolled Seneca Nation members for future senior management positions within the company. Oversee administrative matters and ensures HR is consulted as appropriate. Establish effective communication routines to ensure all levels of employees receive the appropriate information at the appropriate time. Ensure effective recruitment, hiring, training, recognition, evaluation, coaching and discipline, terminations and other personnel related issues. Ensure effective maintenance, security, and cleanliness of all property facilities. Lead and coordinate capital projects, renovations, and operational initiatives, ensuring they are completed on time, within budget, and with minimal disruption to guest experience. Responsible for ensuring the property adheres to all company policies and internal controls Practice, support, and promote the Mission, Vision, and Core Values of Seneca Gaming Corporation. Prepare the annual budget and monitors to ensure attainment of goals. Manages labor and scheduling to ensure adequate coverage at all times while minimizing overtime. Maintain a strong network of contacts throughout the industry to facilitate both formal and informal gathering of information. Be knowledgeable of industry trends, new technology and practices as they relate to his/her area(s) of responsibility. Must complete all required SGC Training programs within assigned timeframes. Attend all necessary meetings to stay informed; including company and community meetings. Oversee an operation that is 24/7 and requires hours that can extend up to 60 hours per week or more, and be inclusive of work weeks that consist of 6 or 7 days. This individual is on-call and requires accessibility 24/7. Perform any other duties as assigned. Qualifications / Requirements
Education / Experience
Must be 18 years of age or older upon employment. Bachelor’s degree required or equivalent education/work experience in lieu of degree required. Experience in lieu of degree is in addition to the minimum years of experience requirement. Broad knowledge of the operations of a casino environment is required. Minimum of ten (10) years of property operations management required; seven (7) of those years in a director level or above capacity required. Experience leading and coaching strong customer service and continuous improvement initiatives. Previous experience managing capital project or maintenance budget required. Experience fostering a positive and engaging work environment required. Outstanding inter-personal skills and an ability to connect with people at all levels to drive successful relationships required. Experience creating, measuring and coaching to KPI’s. Excellent communication, organizational, and analytical skills required. Individual must be a results and goal oriented professional. Must be able to understand the casino internal controls and requirements of the Compact with the State of New York. Must possess and maintain a valid driver’s license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier. Language Skills And Reasoning Ability
Ability to write routine correspondence and to speak effectively to the public, employees and patrons. Excellent communication, organizational, and analytical skills required. Must have the ability to deal effectively and interact well with the patrons and Team Members. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Ability to define problems, collect data, establish facts, and draw valid conclusions and provide solutions. Must demonstrate leadership, fairness, and sensibility to the patrons and employees. Must possess ability to instill a sense of pride and personal responsibility in subordinate employees. Physical Requirements And Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. Must be able to effectively understand and communicate to candidates and employees. Must be able to stand, walk, and move through all areas of the casino. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Salary
Starting Rate: $1.00 Compensation Is Negotiable Based On Experience And Education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived. Note: This line contains a typical contractual disclaimer and has been retained from the original text. If present, remove if not required. Seniority level
Executive Employment type
Full-time Job function
Management and Manufacturing Industries
Gambling Facilities and Casinos Referrals increase your chances of interviewing at Seneca Gaming Corporation by 2x Sign in to set job alerts for “Vice President Operations” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr