Trinity Health
Financial Counselor, Patient Access - St. Peter's Hospital - FT Rotating Shift
Trinity Health, Albany, New York, United States
Financial Counselor, Patient Access - St. Peter's Hospital
Position Type:
Full time Shift:
Rotating Shift Location:
Albany, NY
Pay Range:
$19.20/hr - $24.60/hr
Overview Financial advocate for the patient and liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.
Essential Functions
Researches, collects, and analyzes information; identifies opportunities, develops solutions, and leads through resolution.
Collaborates on performance improvement activities to enhance program efficiency and patient experience; responsible for distribution of analytical reports.
Utilizes multiple system applications to perform analysis, create reports, and develop educational materials.
Researches and compiles information to support ad‑hoc operational projects and initiatives; synthesizes data with detailed summaries, graphical presentations, and recommendations.
Maintains knowledge of applicable laws, regulations, and Trinity Health Integrity & Compliance Program.
Provides patient counseling regarding treatment costs, insurance coverage, payment resources, and financial assistance options.
Secures and documents payment arrangements; submits authorizations for high‑cost infusion and oncology services.
Coordinates pre‑authorization processes with patient, physician, insurance companies, and pharmaceutical companies.
Validates diagnosis codes, medical necessity, and prior therapy requirements per FDA and NCCN guidelines.
Assists patients with financing, payment plans, grants, co‑pay assistance, and free‑drug programs.
Monitors patient accounts across the revenue cycle to ensure claims, denials, and assistance programs are processed correctly.
Tracks and reports all free drugs obtained; collaborates with treatment team on financial implications.
Case‑manages complex financial clearance; elevates cases as appropriate; works with RSO and division leadership to improve collections.
Minimum Qualifications
High school diploma or GED.
2–3 years experience in Patient Access or Patient Accounting for hospital registration and/or reimbursement services.
National certification in HFMA CRCR and/or NAHAM CHAA required within one year of hire.
Understanding of basic billing and coding.
Additional Qualifications (Nice to Have)
Bachelor’s degree or advanced certification or combined advanced training/certification (e.g., Registered Nurse, Licensed Practical Nurse, Certified Pharmacy Technician, Registered Health Information Technician, or medical coding certification).
Epic experience preferred.
Knowledge of federal or state government agencies, including Medicare, Medicaid, VA or Charity Care programs, and patient management and healthcare accounts receivable within the healthcare revenue cycle.
Benefits Pay is based on experience, skills, and education. Exempt positions under FLSA will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary by location.
Seniority Level Entry level
Employment Type Full‑time
Job Function Finance and Sales
Industries Hospitals and Health Care
Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Referrals Referrals increase your chances of interviewing at Trinity Health by 2x.
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Full time Shift:
Rotating Shift Location:
Albany, NY
Pay Range:
$19.20/hr - $24.60/hr
Overview Financial advocate for the patient and liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.
Essential Functions
Researches, collects, and analyzes information; identifies opportunities, develops solutions, and leads through resolution.
Collaborates on performance improvement activities to enhance program efficiency and patient experience; responsible for distribution of analytical reports.
Utilizes multiple system applications to perform analysis, create reports, and develop educational materials.
Researches and compiles information to support ad‑hoc operational projects and initiatives; synthesizes data with detailed summaries, graphical presentations, and recommendations.
Maintains knowledge of applicable laws, regulations, and Trinity Health Integrity & Compliance Program.
Provides patient counseling regarding treatment costs, insurance coverage, payment resources, and financial assistance options.
Secures and documents payment arrangements; submits authorizations for high‑cost infusion and oncology services.
Coordinates pre‑authorization processes with patient, physician, insurance companies, and pharmaceutical companies.
Validates diagnosis codes, medical necessity, and prior therapy requirements per FDA and NCCN guidelines.
Assists patients with financing, payment plans, grants, co‑pay assistance, and free‑drug programs.
Monitors patient accounts across the revenue cycle to ensure claims, denials, and assistance programs are processed correctly.
Tracks and reports all free drugs obtained; collaborates with treatment team on financial implications.
Case‑manages complex financial clearance; elevates cases as appropriate; works with RSO and division leadership to improve collections.
Minimum Qualifications
High school diploma or GED.
2–3 years experience in Patient Access or Patient Accounting for hospital registration and/or reimbursement services.
National certification in HFMA CRCR and/or NAHAM CHAA required within one year of hire.
Understanding of basic billing and coding.
Additional Qualifications (Nice to Have)
Bachelor’s degree or advanced certification or combined advanced training/certification (e.g., Registered Nurse, Licensed Practical Nurse, Certified Pharmacy Technician, Registered Health Information Technician, or medical coding certification).
Epic experience preferred.
Knowledge of federal or state government agencies, including Medicare, Medicaid, VA or Charity Care programs, and patient management and healthcare accounts receivable within the healthcare revenue cycle.
Benefits Pay is based on experience, skills, and education. Exempt positions under FLSA will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary by location.
Seniority Level Entry level
Employment Type Full‑time
Job Function Finance and Sales
Industries Hospitals and Health Care
Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Referrals Referrals increase your chances of interviewing at Trinity Health by 2x.
#J-18808-Ljbffr