Stony Brook University
TH Instructional Support Assistant -Customer Service Center Day Shift
Stony Brook University, Stony Brook, New York, United States, 11790
Job Title: TH Instructional Support Assistant
Responsibilities
Provide information to patients, hospital staff, community physicians, agencies and institutional clients related to laboratory testing, specimen collection, laboratory services, result reporting and specimen tracking, including daily faxing and sending of laboratory reports.
Provide patient services for LSARD and outpatient registration processes; knowledge of insurance providers, billing codes, order entry, Sunquest laboratory information systems, result reporting, crediting functions and discharge per University Hospital policies and procedures to conform to regulatory agency mandates (ICD‑10 CM billing codes, medical necessity and Medicare questionnaires).
Process biological specimens to assure specimen integrity and maintain all safety regulations as per established procedures.
Demonstrate competency with the Department of Laboratories Information System, Sunquest and Cerner patient management systems.
Assist clients with problem resolution and provide prompt and accurate resolutions to service issues, testing problems and billing concerns.
Maintain all records and patient files in accordance with University Hospital and departmental policies and procedures, including regulatory agency mandates (NYSDOH, CAP, JCAHO, etc.).
Act as liaison for courier services to identify concerns and help arrange services to meet departmental needs.
Perform phlebotomy and specimen collection procedures to ensure proper collection and processing of patient specimens per established standards.
Maintain adequate supplies and alternate stock; order and distribute supplies to outreach clients.
Maintain all measures of quality control related to patient and customer service centers.
Will rotate between the Customer Service Center, the Patient Service Center, and off‑site areas and work hours to meet departmental needs.
Qualifications Required:
Associate’s degree and one year customer service experience in a clinical healthcare setting. In lieu of a degree, two years administrative experience including one year customer service experience in a clinical healthcare setting.
Preferred:
Phlebotomy experience; knowledge of patient registration procedures, regulatory and compliance mandates, insurance providers and billing information; knowledge of hospital and/or laboratory computer systems.
Please Note:
Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.
Resume/CV should be included with the online application.
Posting Overview The position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised that, for full consideration, applications must be received before the initial review date (within two weeks of the posting date). If no candidate is selected within the initial review, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, if no candidate is identified and hired within 90 days from initial posting, the posting would close for review and may be reposted later.
Pre‑Employment Requirements
Successfully complete pre‑employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services.
Complete an electronic reference check with a minimum of three professional references.
Successfully complete a 4‑panel drug screen.
Meet regulatory requirements for pre‑employment screenings.
Provide a copy of any required New York State license(s)/certificate(s).
Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
Note: The hiring department will be responsible for any fee incurred for examination.
Diversity & Inclusion Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability‑related accommodation, please call the University Office of Equity and Access at (631) 632‑6280.
Workplace Policies
Stony Brook Medicine is a smoke‑free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas.
All hospital positions may be subject to changes in pass days and shifts as necessary.
This position may require wearing of respiratory protection, which may prohibit the wearing of facial hair.
This function/position may be designated as “essential.” In an institutional emergency, employees in such positions may be required to remain at their work location or report to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Anticipated Pay Range The salary range for this position is $45,372—$53,060 per year. The range represents a good‑faith estimate. The specific salary offer will be based on the candidate’s validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification or termination.
Positions may offer annual supplemental pay, including: UUP full‑time location pay ($4,000), inconvenience pay/supplemental shift differential ($575), geographic pay ($0).
Job Details Job Number:
2503165
Official Job Title:
TH Instructional Support Assistant
Job Field:
Administrative & Professional (non‑Clinical)
Primary Location:
Stony Brook University Hospital
Schedule:
Full‑time, Day Shift
Shift Hours:
M‑F 12:30‑9:00; Pass Days: Sat, Sun
Posting Start Date:
Oct 22, 2025
Posting End Date:
Jan 20, 2026, 10:59 PM
Salary: Comparable With Experience. Salary Grade: SL1.
Title II Crime Awareness In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics can be viewed here.
#J-18808-Ljbffr
Provide information to patients, hospital staff, community physicians, agencies and institutional clients related to laboratory testing, specimen collection, laboratory services, result reporting and specimen tracking, including daily faxing and sending of laboratory reports.
Provide patient services for LSARD and outpatient registration processes; knowledge of insurance providers, billing codes, order entry, Sunquest laboratory information systems, result reporting, crediting functions and discharge per University Hospital policies and procedures to conform to regulatory agency mandates (ICD‑10 CM billing codes, medical necessity and Medicare questionnaires).
Process biological specimens to assure specimen integrity and maintain all safety regulations as per established procedures.
Demonstrate competency with the Department of Laboratories Information System, Sunquest and Cerner patient management systems.
Assist clients with problem resolution and provide prompt and accurate resolutions to service issues, testing problems and billing concerns.
Maintain all records and patient files in accordance with University Hospital and departmental policies and procedures, including regulatory agency mandates (NYSDOH, CAP, JCAHO, etc.).
Act as liaison for courier services to identify concerns and help arrange services to meet departmental needs.
Perform phlebotomy and specimen collection procedures to ensure proper collection and processing of patient specimens per established standards.
Maintain adequate supplies and alternate stock; order and distribute supplies to outreach clients.
Maintain all measures of quality control related to patient and customer service centers.
Will rotate between the Customer Service Center, the Patient Service Center, and off‑site areas and work hours to meet departmental needs.
Qualifications Required:
Associate’s degree and one year customer service experience in a clinical healthcare setting. In lieu of a degree, two years administrative experience including one year customer service experience in a clinical healthcare setting.
Preferred:
Phlebotomy experience; knowledge of patient registration procedures, regulatory and compliance mandates, insurance providers and billing information; knowledge of hospital and/or laboratory computer systems.
Please Note:
Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.
Resume/CV should be included with the online application.
Posting Overview The position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised that, for full consideration, applications must be received before the initial review date (within two weeks of the posting date). If no candidate is selected within the initial review, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, if no candidate is identified and hired within 90 days from initial posting, the posting would close for review and may be reposted later.
Pre‑Employment Requirements
Successfully complete pre‑employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services.
Complete an electronic reference check with a minimum of three professional references.
Successfully complete a 4‑panel drug screen.
Meet regulatory requirements for pre‑employment screenings.
Provide a copy of any required New York State license(s)/certificate(s).
Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
Note: The hiring department will be responsible for any fee incurred for examination.
Diversity & Inclusion Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability‑related accommodation, please call the University Office of Equity and Access at (631) 632‑6280.
Workplace Policies
Stony Brook Medicine is a smoke‑free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas.
All hospital positions may be subject to changes in pass days and shifts as necessary.
This position may require wearing of respiratory protection, which may prohibit the wearing of facial hair.
This function/position may be designated as “essential.” In an institutional emergency, employees in such positions may be required to remain at their work location or report to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Anticipated Pay Range The salary range for this position is $45,372—$53,060 per year. The range represents a good‑faith estimate. The specific salary offer will be based on the candidate’s validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification or termination.
Positions may offer annual supplemental pay, including: UUP full‑time location pay ($4,000), inconvenience pay/supplemental shift differential ($575), geographic pay ($0).
Job Details Job Number:
2503165
Official Job Title:
TH Instructional Support Assistant
Job Field:
Administrative & Professional (non‑Clinical)
Primary Location:
Stony Brook University Hospital
Schedule:
Full‑time, Day Shift
Shift Hours:
M‑F 12:30‑9:00; Pass Days: Sat, Sun
Posting Start Date:
Oct 22, 2025
Posting End Date:
Jan 20, 2026, 10:59 PM
Salary: Comparable With Experience. Salary Grade: SL1.
Title II Crime Awareness In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics can be viewed here.
#J-18808-Ljbffr