General Manager- Cleaning & Restoration

Position Overview The General Manager is responsible for overseeing day‑to‑day operations, ensuring exceptional customer service, and driving profitable growth for a locally based cleaning and restoration company. This role provides leadership to all operational, administrative, and field service teams while upholding brand standards, safety, and compliance requirements.

Key Responsibilities

Lead and manage daily operations across mitigation, reconstruction, and specialty cleaning services

Serve as primary point of contact between operations, marketing, and back‑office team and owner

Develop and implement strategic plans to meet revenue, profit, and customer satisfaction goals

Train, coach, and evaluate team members in field and office roles

Ensure job profitability, accuracy in estimating, and adherence to project budgets

Monitor job progress, quality, safety compliance, and customer communication

Maintain relationships with referral partners, adjusters, property managers, and commercial clients

Oversee effective scheduling, dispatch, equipment/resource allocation, and project documentation

Analyze performance metrics and provide reporting to ownership

Drive continual improvement in efficiency, service delivery, and brand reputation

Qualifications

5+ years of leadership experience in restoration, construction, or related service industry

Strong understanding of water, fire, mold, and reconstruction workflows

Exceptional communication, leadership, and problem‑solving skills

IICRC certifications (WRT, AMRT, or FSRT)

Valid driver’s license and ability to pass background/drug screening

Compensation & Benefits

Salary, performance‑based monthly bonuses

Option for equity percentage

Fuel card

Paid time off and professional development opportunities

Profit sharing

Competitive salary, flexible schedule, company parties, free uniforms

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