United Veterinary Care
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Client Service Representative
role at
United Veterinary Care .
Client Service Representative – Veterinary Receptionist Shore Haven Veterinary Hospital is seeking a full‑time
Client Service Representative
(CSR) to join our team in
East Haven, CT .
CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of our hospital. It’s important that all clients feel welcome, safe, and comfortable, which is why it takes a person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front‑desk operations while effectively bridging communication between pet owners and our veterinary team.
About Us Shore Haven Veterinary Hospital has proudly cared for pets across the East Haven, Branford and New Haven communities since 1978. With decades of trusted service, we’ve built a strong reputation for delivering compassionate, high‑quality veterinary care, grooming, daycare and boarding.
Our dedicated team is passionate about providing the very best in preventative medicine, surgery, dentistry, and overall wellness care, ensuring every patient enjoys a long, healthy, and happy life. We take pride in fostering a supportive, collaborative environment where veterinarians and staff work together to deliver outstanding care while building lasting relationships with both pets and their families.
If you’re looking to join a practice with deep community roots, a loyal client base, and a strong commitment to both pets and people, Shore Haven Veterinary Hospital offers an exciting opportunity to grow your career while making a meaningful impact.
Essential Functions and Responsibilities
Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
Respond with compassion and empathy in stressful and emotional situations
Maintain a clean, stocked and orderly lobby and front‑office area
Educate clients on wellness plans, pet insurance, food and products sold in the waiting room
Perform opening and closing procedures, end‑of‑day reports and deposits
Data entry: records, client questionnaires, referral information, etc.
Ensure that referral letters and lab results go to the corresponding veterinarians
Admit patient: ensure that the patient is weighed and all information is current
Skills and Qualifications
Minimum 1 year of experience in a veterinary setting, preferred
Customer service experience (high volume or call center), preferred
General computer skills and ability to learn multiple programs
Proficiency in front‑desk equipment (fax machine, credit card machine, copy machine, postage meter)
Must possess basic math skills when handling deposits and payments
Able to triage patients over the phone or in the waiting room to determine an emergency or routine office visit
Excellent communication skills and the ability to problem‑solve
Ability to handle stressful situations and prioritize tasks effectively
Team player, have patience and maintain a positive attitude
Must be able to work seated for the majority of the day
Benefits and Perks
Paid time‑off inclusive of sick, personal and vacation
401K with company match
Medical, Vision and Dental Insurance Plans with multiple options
Employer‑paid Short‑Term Disability and Life Insurance
Long‑Term Disability option
Company‑sponsored Employee Assistance Program (Headspace)
Progyny‑Fertility and Family Building Support
LGBTQIA+ support with FOLX HEALTHCARE
Sword Digital Musculoskeletal & Physical Therapy Program
Referral Bonus Program
DailyPay on Demand
Employee Discounts for Pet Care
Partner Hospital Information We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
Equal Employment Opportunity Statement United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non‑discrimination laws.
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Client Service Representative
role at
United Veterinary Care .
Client Service Representative – Veterinary Receptionist Shore Haven Veterinary Hospital is seeking a full‑time
Client Service Representative
(CSR) to join our team in
East Haven, CT .
CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of our hospital. It’s important that all clients feel welcome, safe, and comfortable, which is why it takes a person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front‑desk operations while effectively bridging communication between pet owners and our veterinary team.
About Us Shore Haven Veterinary Hospital has proudly cared for pets across the East Haven, Branford and New Haven communities since 1978. With decades of trusted service, we’ve built a strong reputation for delivering compassionate, high‑quality veterinary care, grooming, daycare and boarding.
Our dedicated team is passionate about providing the very best in preventative medicine, surgery, dentistry, and overall wellness care, ensuring every patient enjoys a long, healthy, and happy life. We take pride in fostering a supportive, collaborative environment where veterinarians and staff work together to deliver outstanding care while building lasting relationships with both pets and their families.
If you’re looking to join a practice with deep community roots, a loyal client base, and a strong commitment to both pets and people, Shore Haven Veterinary Hospital offers an exciting opportunity to grow your career while making a meaningful impact.
Essential Functions and Responsibilities
Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
Respond with compassion and empathy in stressful and emotional situations
Maintain a clean, stocked and orderly lobby and front‑office area
Educate clients on wellness plans, pet insurance, food and products sold in the waiting room
Perform opening and closing procedures, end‑of‑day reports and deposits
Data entry: records, client questionnaires, referral information, etc.
Ensure that referral letters and lab results go to the corresponding veterinarians
Admit patient: ensure that the patient is weighed and all information is current
Skills and Qualifications
Minimum 1 year of experience in a veterinary setting, preferred
Customer service experience (high volume or call center), preferred
General computer skills and ability to learn multiple programs
Proficiency in front‑desk equipment (fax machine, credit card machine, copy machine, postage meter)
Must possess basic math skills when handling deposits and payments
Able to triage patients over the phone or in the waiting room to determine an emergency or routine office visit
Excellent communication skills and the ability to problem‑solve
Ability to handle stressful situations and prioritize tasks effectively
Team player, have patience and maintain a positive attitude
Must be able to work seated for the majority of the day
Benefits and Perks
Paid time‑off inclusive of sick, personal and vacation
401K with company match
Medical, Vision and Dental Insurance Plans with multiple options
Employer‑paid Short‑Term Disability and Life Insurance
Long‑Term Disability option
Company‑sponsored Employee Assistance Program (Headspace)
Progyny‑Fertility and Family Building Support
LGBTQIA+ support with FOLX HEALTHCARE
Sword Digital Musculoskeletal & Physical Therapy Program
Referral Bonus Program
DailyPay on Demand
Employee Discounts for Pet Care
Partner Hospital Information We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
Equal Employment Opportunity Statement United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non‑discrimination laws.
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