Tapestry
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit
Our People
page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities Sales Floor
— Understands organizational objectives and makes decisions that align with Company priorities. Takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals.
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition.
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value. Communicates current pricing and promotional strategy to customers.
Discusses product features and builds the sale by leveraging cross-selling skills. Cross-sells and encourages beneficial product add-ons related to the customer’s shopping needs.
Sensitive to customers’ needs and tailors approach by reading cues. Attends to the unique and individual shopping needs of each customer.
Works with multiple customers simultaneously and follows up consistently to influence/close the sale.
Flexes personal selling techniques to contribute to store financial results and builds lasting relationships with customers.
Leverages Coach’s tools and technology to support relationship building and clienteling efforts. Creates enthusiasm and positivity for a shared vision and promotes a team selling environment.
Fosters an environment of teamwork, trust and collaboration with internal and external customers. Remains solution oriented; adaptable to changing business and store needs. Welcomes feedback and adapts behaviors as appropriate. Maintains a calm and professional demeanor at all times.
Operations
— Ensures all daily tasks are completed without negatively impacting service or standards. Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to standards consistently and in a timely manner. Maintains a clean and tidy selling floor at all times.
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
Replenishes inventory on the sales floor as needed.
Supports Store Inventory Process by processing shipments, stocking shelves, replenishing sales floor, and maintaining strong organizational standards for product both in the stockroom and on the sales floor.
Supports cash-wrap when needed to process purchases, returns, and exchanges; efficiently processes customer transactions (Purchase, Return, Exchange, Found Order, etc.).
Helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and visual merchandising expectations.
Qualifications and Competencies Experience
— 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.
Education
— High school diploma or equivalent; college degree preferred.
Technical
— Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS and Internet), walkie talkie, and ability to read price and product release sheets.
Physical
— Ability to execute at a fast pace, communicate effectively, and maneuver on the sales floor, in stock rooms; ability to climb, bend, and kneel. Ability to frequently lift/carry up to 25 pounds and, at times, up to 50 pounds for shipments/transfers.
Schedule
— Ability to meet scheduling and availability expectations, including flexibility for nights, weekends and holidays with high retail traffic periods.
Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at www.coach.com.
Salary Range:
$15-$22
Our Competencies Courage
— Provides direct, actionable feedback and addresses issues promptly; not afraid to take necessary action.
Creativity
— Generates new and unique ideas; makes connections and adds value in brainstorming settings.
Customer Focus
— Dedicates effort to meet customer expectations and sustains effective relationships.
Dealing with Ambiguity
— Manages change and uncertainty effectively, often without complete information.
Drive for Results
— Consistently exceeds goals and pushes self and others for results.
Interpersonal Savvy
— Builds rapport and works well with diverse people; maintains diplomacy and tact.
Learning on the Fly
— Learns quickly, open to change, experiments to find solutions.
Perseverance
— Finishes tasks with energy and persistence despite setbacks.
Dealing with Ambiguity
— (duplicate above; kept for accuracy in the original content)
Our Competencies for All People Managers
Strategic Agility
— Sees ahead, anticipates trends, and creates strategic plans.
Developing Direct Reports and Others
— Provides development opportunities and plans for others.
Building Effective Teams
— Fosters teamwork, morale, and accountability.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications related to the position and are made without regard to any legally-protected characteristic. Visit Coach at www.coach.com.
#J-18808-Ljbffr
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit
Our People
page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities Sales Floor
— Understands organizational objectives and makes decisions that align with Company priorities. Takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals.
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition.
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value. Communicates current pricing and promotional strategy to customers.
Discusses product features and builds the sale by leveraging cross-selling skills. Cross-sells and encourages beneficial product add-ons related to the customer’s shopping needs.
Sensitive to customers’ needs and tailors approach by reading cues. Attends to the unique and individual shopping needs of each customer.
Works with multiple customers simultaneously and follows up consistently to influence/close the sale.
Flexes personal selling techniques to contribute to store financial results and builds lasting relationships with customers.
Leverages Coach’s tools and technology to support relationship building and clienteling efforts. Creates enthusiasm and positivity for a shared vision and promotes a team selling environment.
Fosters an environment of teamwork, trust and collaboration with internal and external customers. Remains solution oriented; adaptable to changing business and store needs. Welcomes feedback and adapts behaviors as appropriate. Maintains a calm and professional demeanor at all times.
Operations
— Ensures all daily tasks are completed without negatively impacting service or standards. Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to standards consistently and in a timely manner. Maintains a clean and tidy selling floor at all times.
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
Replenishes inventory on the sales floor as needed.
Supports Store Inventory Process by processing shipments, stocking shelves, replenishing sales floor, and maintaining strong organizational standards for product both in the stockroom and on the sales floor.
Supports cash-wrap when needed to process purchases, returns, and exchanges; efficiently processes customer transactions (Purchase, Return, Exchange, Found Order, etc.).
Helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and visual merchandising expectations.
Qualifications and Competencies Experience
— 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.
Education
— High school diploma or equivalent; college degree preferred.
Technical
— Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS and Internet), walkie talkie, and ability to read price and product release sheets.
Physical
— Ability to execute at a fast pace, communicate effectively, and maneuver on the sales floor, in stock rooms; ability to climb, bend, and kneel. Ability to frequently lift/carry up to 25 pounds and, at times, up to 50 pounds for shipments/transfers.
Schedule
— Ability to meet scheduling and availability expectations, including flexibility for nights, weekends and holidays with high retail traffic periods.
Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at www.coach.com.
Salary Range:
$15-$22
Our Competencies Courage
— Provides direct, actionable feedback and addresses issues promptly; not afraid to take necessary action.
Creativity
— Generates new and unique ideas; makes connections and adds value in brainstorming settings.
Customer Focus
— Dedicates effort to meet customer expectations and sustains effective relationships.
Dealing with Ambiguity
— Manages change and uncertainty effectively, often without complete information.
Drive for Results
— Consistently exceeds goals and pushes self and others for results.
Interpersonal Savvy
— Builds rapport and works well with diverse people; maintains diplomacy and tact.
Learning on the Fly
— Learns quickly, open to change, experiments to find solutions.
Perseverance
— Finishes tasks with energy and persistence despite setbacks.
Dealing with Ambiguity
— (duplicate above; kept for accuracy in the original content)
Our Competencies for All People Managers
Strategic Agility
— Sees ahead, anticipates trends, and creates strategic plans.
Developing Direct Reports and Others
— Provides development opportunities and plans for others.
Building Effective Teams
— Fosters teamwork, morale, and accountability.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications related to the position and are made without regard to any legally-protected characteristic. Visit Coach at www.coach.com.
#J-18808-Ljbffr