Tapestry, Inc.
Temporary Sales Associate - Coach House
Coach New York, NY, US Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit
Our People
page to learn more about Tapestry\'s commitment to equity, inclusion, and diversity. The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression. Responsibilities
SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities. Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals. Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity. Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times. Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics. Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers. Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style. Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition. Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value. Communicates current pricing and promotional strategy to customers. Discusses product features and builds the sale by leveraging cross-selling skills. Cross-sells and encourages beneficial product add-ons relevant to the customer’s needs. Senses customers’ needs and tailors approach by reading cues; attends to unique shopping needs of each customer. Works with multiple customers simultaneously and follows up consistently to influence/close the sale. Maintains a calm and professional demeanor; fosters a team selling environment and collaborates with internal and external customers. Leads with solution orientation; remains adaptable to changing business and store needs; welcomes feedback and adapts behaviors as appropriate. Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards. Performs daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards; maintains a clean selling floor at all times. Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection; replenishes inventory on the sales floor as needed. Supports Store Inventory Process by processing shipments, stocking shelves, replenishing sales floor, and maintaining strong organizational standards in the stockroom and on the sales floor. Supports cash-wrap when needed to process purchases, returns, and exchanges; efficiently processes customer transactions and assists with store organization and merchandising expectations. Qualifications and Requirements
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, read price and product release sheets. Physical:
Ability to execute at a fast pace; communicate effectively with customers and team; maneuver the sales floor, shelves, and stock room; climbing, bending, and kneeling are required; frequently lift and carry up to 25 pounds and up to 50 pounds for product shipments/transfers. Schedule:
Ability to meet Coach scheduling and availability expectations, including working a flexible schedule (nights, weekends, holidays, high retail traffic days). Note:
This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. Competencies
Drive For Results : Can be counted on to exceed goals; top performer; bottom-line oriented; pushes self and others for results. Customer Focus : Dedicated to meeting the expectations of internal and external customers; builds trust and relationships. Creativity : Generates new, unique ideas; makes connections among ideas; valued in brainstorming. Interpersonal Savvy : Relates well to all kinds of people; builds rapport; uses diplomacy and tact; diffuses tension. Learning on The Fly : Learns quickly; open to change; analyzes successes and failures for improvement; experiments to find solutions. Perseverance : Energetic, driven, and persistent; finishes tasks despite resistance. Dealing with Ambiguity : Adapts to change; acts without full information; comfortable with risk and uncertainty. Our Competencies for All Employees Courage : Provides direct, actionable feedback; addresses issues promptly; willing to take necessary action. Creativity ... Customer Focus ... Dealing with Ambiguity ... Drive for Results ... Interpersonal Savvy ... Learning on the Fly ... Our Competencies for All People Managers Strategic Agility ... Developing Direct Reports and Others ... Building Effective Teams ... Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com. Salary Range: $15-$22 Nearest Major Market:
Manhattan Nearest Secondary Market:
New York City Job Segment:
Brand Ambassador, Retail Sales, Outside Sales, Asset Protection, Merchandising, Marketing, Retail, Sales
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Coach New York, NY, US Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit
Our People
page to learn more about Tapestry\'s commitment to equity, inclusion, and diversity. The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression. Responsibilities
SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities. Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals. Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity. Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times. Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics. Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers. Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style. Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition. Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value. Communicates current pricing and promotional strategy to customers. Discusses product features and builds the sale by leveraging cross-selling skills. Cross-sells and encourages beneficial product add-ons relevant to the customer’s needs. Senses customers’ needs and tailors approach by reading cues; attends to unique shopping needs of each customer. Works with multiple customers simultaneously and follows up consistently to influence/close the sale. Maintains a calm and professional demeanor; fosters a team selling environment and collaborates with internal and external customers. Leads with solution orientation; remains adaptable to changing business and store needs; welcomes feedback and adapts behaviors as appropriate. Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards. Performs daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards; maintains a clean selling floor at all times. Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection; replenishes inventory on the sales floor as needed. Supports Store Inventory Process by processing shipments, stocking shelves, replenishing sales floor, and maintaining strong organizational standards in the stockroom and on the sales floor. Supports cash-wrap when needed to process purchases, returns, and exchanges; efficiently processes customer transactions and assists with store organization and merchandising expectations. Qualifications and Requirements
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, read price and product release sheets. Physical:
Ability to execute at a fast pace; communicate effectively with customers and team; maneuver the sales floor, shelves, and stock room; climbing, bending, and kneeling are required; frequently lift and carry up to 25 pounds and up to 50 pounds for product shipments/transfers. Schedule:
Ability to meet Coach scheduling and availability expectations, including working a flexible schedule (nights, weekends, holidays, high retail traffic days). Note:
This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. Competencies
Drive For Results : Can be counted on to exceed goals; top performer; bottom-line oriented; pushes self and others for results. Customer Focus : Dedicated to meeting the expectations of internal and external customers; builds trust and relationships. Creativity : Generates new, unique ideas; makes connections among ideas; valued in brainstorming. Interpersonal Savvy : Relates well to all kinds of people; builds rapport; uses diplomacy and tact; diffuses tension. Learning on The Fly : Learns quickly; open to change; analyzes successes and failures for improvement; experiments to find solutions. Perseverance : Energetic, driven, and persistent; finishes tasks despite resistance. Dealing with Ambiguity : Adapts to change; acts without full information; comfortable with risk and uncertainty. Our Competencies for All Employees Courage : Provides direct, actionable feedback; addresses issues promptly; willing to take necessary action. Creativity ... Customer Focus ... Dealing with Ambiguity ... Drive for Results ... Interpersonal Savvy ... Learning on the Fly ... Our Competencies for All People Managers Strategic Agility ... Developing Direct Reports and Others ... Building Effective Teams ... Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com. Salary Range: $15-$22 Nearest Major Market:
Manhattan Nearest Secondary Market:
New York City Job Segment:
Brand Ambassador, Retail Sales, Outside Sales, Asset Protection, Merchandising, Marketing, Retail, Sales
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