MBTA
HR Senior Project Management Office Analyst
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The HR Senior Project Management Office Analyst is both a hands-on and strategic role that provides project support to Human Resources Initiatives and projects. This role is critical in executing large-scale projects, managing change, driving HR functional excellence and process improvement. This role will serve HR in a supportive, consultative manner as well as through managing and driving projects from initial concept through successful change management and final implementation. Duties & Responsibilities Keep stakeholders informed of project updates, changes, and developments in a timely manner. Represent the HR PMO Director as needed. Collaborate with the Chief Workforce Officer, (CWO), HR PMO Director, and HR PMO Analysts in the management of complex projects which are broad in scope, interdependent, high impact and cross functional. Lead project management activities, generating data analysis and key metrics to support Authority goals. Identify key data sets and benchmark sources, and where needed, create new qualitative and quantitative data sets through time studies, observations, interviews, and other sources. Support the development of project plans in collaboration with sponsors and stakeholders to execute strategic HR Initiatives, set expectations, and drive the delivery of projects with excellence, on-time, and on budget. Collaborate with project sponsors to bring definition to a project, facilitate development of requirement documents, project charter, and stakeholder analysis, create project plan outlining scope, objectives, deliverables, dependencies, resource requirements, and timelines. Communicate status updates to appropriate audiences using a consistent cadence and format. Ensure effective delivery by managing project meetings, estimation, requirements, scheduling / planning efforts, risks, and project budget. Provide direction to project teams consisting of employees, and/or consultants; track and manage team deliverables and project responsibilities. Develop and maintain relationships by engaging stakeholders to establish credibility, solve problems, build consensus, and achieve objectives; communicate effectively with senior management stakeholders. Support the CWO and HR PMO development of management program/project updates for HR leadership and executive updates. Independently gather information from a variety of sources; to analyze, interpret, and summarize data gathered, and to deliver insights. Create comprehensive and effective change management strategies to mitigate risk and ensure project success. Create dashboards and other data metrics to track the process of key projects. Perform all other duties and projects that may be assigned. Supervision May supervise PMO Analyst(s). Minimum Requirements & Qualifications A Bachelor's degree from an accredited institution in Business, Human Resources, Project Management, or a related field. Four (4) years’ experience in project management, customer experience, data analysis, or related field Demonstrated ability to provide project management / coordination on cross-functional initiatives, data analysis and reporting. Demonstrated ability to work with a senior executive team. Demonstrated ability to compile information and data into written and graphic presentations, experience proof reading memos and reports, attention to detail to ensure accuracy. Experience in a fast-paced environment with competing priorities, managing projects as assigned and comfortable with managing changing schedules/agenda professionally. Demonstrated ability to multitask and managing competing priorities using independent judgment. Demonstrated ability to interact and build rapport at all levels of the organization. Effective organizational, analytical, confidentiality, quantitative, writing, multi-tasking, and time management skills. Proficient with the use of MS Office, PowerPoint, Outlook Calendaring, and Graphic applications. Substitutions Include A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor’s degree requirement. An Associate’s degree from an accredited institution an additional three (3) years of directly related experience substitutes for the Bachelor’s degree requirement. A Master’s degree in a related subject substitute for two (2) years of general experience. A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience Preferred Experience And Skills One year of Project Management /coordination on cross-functional initiatives, data-analysis, and reporting Working knowledge of Tableau or other data visualization tools Experience in a Government, Transit, or Union Environment. Experience with Data Analysis. Experience with Microsoft Project Suite and Visio. Job Conditions Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, etc. in English. Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program. Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role. Ability to provide internal and external customers with courteous and professional experiences. Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required). Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers. Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration). Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings. Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service. Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program. Disclaimers and Definitions General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements. Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com . Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions . Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.
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At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The HR Senior Project Management Office Analyst is both a hands-on and strategic role that provides project support to Human Resources Initiatives and projects. This role is critical in executing large-scale projects, managing change, driving HR functional excellence and process improvement. This role will serve HR in a supportive, consultative manner as well as through managing and driving projects from initial concept through successful change management and final implementation. Duties & Responsibilities Keep stakeholders informed of project updates, changes, and developments in a timely manner. Represent the HR PMO Director as needed. Collaborate with the Chief Workforce Officer, (CWO), HR PMO Director, and HR PMO Analysts in the management of complex projects which are broad in scope, interdependent, high impact and cross functional. Lead project management activities, generating data analysis and key metrics to support Authority goals. Identify key data sets and benchmark sources, and where needed, create new qualitative and quantitative data sets through time studies, observations, interviews, and other sources. Support the development of project plans in collaboration with sponsors and stakeholders to execute strategic HR Initiatives, set expectations, and drive the delivery of projects with excellence, on-time, and on budget. Collaborate with project sponsors to bring definition to a project, facilitate development of requirement documents, project charter, and stakeholder analysis, create project plan outlining scope, objectives, deliverables, dependencies, resource requirements, and timelines. Communicate status updates to appropriate audiences using a consistent cadence and format. Ensure effective delivery by managing project meetings, estimation, requirements, scheduling / planning efforts, risks, and project budget. Provide direction to project teams consisting of employees, and/or consultants; track and manage team deliverables and project responsibilities. Develop and maintain relationships by engaging stakeholders to establish credibility, solve problems, build consensus, and achieve objectives; communicate effectively with senior management stakeholders. Support the CWO and HR PMO development of management program/project updates for HR leadership and executive updates. Independently gather information from a variety of sources; to analyze, interpret, and summarize data gathered, and to deliver insights. Create comprehensive and effective change management strategies to mitigate risk and ensure project success. Create dashboards and other data metrics to track the process of key projects. Perform all other duties and projects that may be assigned. Supervision May supervise PMO Analyst(s). Minimum Requirements & Qualifications A Bachelor's degree from an accredited institution in Business, Human Resources, Project Management, or a related field. Four (4) years’ experience in project management, customer experience, data analysis, or related field Demonstrated ability to provide project management / coordination on cross-functional initiatives, data analysis and reporting. Demonstrated ability to work with a senior executive team. Demonstrated ability to compile information and data into written and graphic presentations, experience proof reading memos and reports, attention to detail to ensure accuracy. Experience in a fast-paced environment with competing priorities, managing projects as assigned and comfortable with managing changing schedules/agenda professionally. Demonstrated ability to multitask and managing competing priorities using independent judgment. Demonstrated ability to interact and build rapport at all levels of the organization. Effective organizational, analytical, confidentiality, quantitative, writing, multi-tasking, and time management skills. Proficient with the use of MS Office, PowerPoint, Outlook Calendaring, and Graphic applications. Substitutions Include A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor’s degree requirement. An Associate’s degree from an accredited institution an additional three (3) years of directly related experience substitutes for the Bachelor’s degree requirement. A Master’s degree in a related subject substitute for two (2) years of general experience. A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience Preferred Experience And Skills One year of Project Management /coordination on cross-functional initiatives, data-analysis, and reporting Working knowledge of Tableau or other data visualization tools Experience in a Government, Transit, or Union Environment. Experience with Data Analysis. Experience with Microsoft Project Suite and Visio. Job Conditions Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, etc. in English. Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program. Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role. Ability to provide internal and external customers with courteous and professional experiences. Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required). Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers. Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration). Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings. Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service. Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program. Disclaimers and Definitions General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements. Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com . Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions . Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.
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