Kandji
About Iru
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.
The Opportunity As a Customer Success Manager, you’ll be responsible for the success of our customers. As a trusted advisor with deep product knowledge, and empathy, you’ll understand customers’ business objectives and align them with product capabilities.
You’ll lead end-user training and enablement initiatives, conduct customer onboarding and business reviews, and serve as the “voice of the customer” in internal meetings. You’ll be responsible for ensuring retention, identifying new business opportunities, and driving high product usage, and value across our customer base.
Required to work on-site in our Coral Gables office Monday - Friday.
How you will make a difference day to day
Communicate efficiently and effectively with our customers - we primarily communicate via chat and email, but you'll also have video conferences when the need arises.
Onboarding & Adoption: Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of 100+ customers.
Develop and enact a custom plan for each customer’s onboarding, expansion, and renewal goals.
Enablement & Partnership: Lead end-user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value.
Evangelize: Communicate new use cases and features/functionality that will enhance the customer’s workflow and drive organizational product adoption.
Customer Advocate: Passionate about the customer experience and skilled in translating customer feedback into product requests.
Collaborate: Work cross-functionally with strategic and technical colleagues to accomplish customer goals.
Change Leadership: Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance.
Team Leadership: Effectively coach team members to their fullest potential. Mitigate conflict and communication problems. Ensure the team is unified on a common goal and strategy.
Minimum Qualifications
1-3+ years of experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred.
1-3+ years customer-facing experience as a commercial Customer Success Associate.
Experience maintaining ARR of 3M+ including contract values over 100k.
Experience with support tools and platforms like Salesforce, Zendesk and JIRA.
Expert in driving results and outcomes while solving complex business problems, both individually and through direct reports.
Excellent presentation, organizational, and communication skills (both written and verbal). A written sample may be requested.
Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
Team and goal-oriented. High output; low ego.
Knowledge of SaaS post-sale support motion and technical curiosity is a plus.
Ability to travel (light travel to conferences or customers may be required).
Experience working with or supporting Apple devices.
Required to work on-site in our Coral Gables office Monday - Friday.
Benefits & Perks Competitive salary
100% individual and dependent medical + dental + vision coverage
401(K) with a 4% company match
20 days PTO
Flexibility to work from anywhere for up to 30 days per year
Iru Wellness Week the first week in July
Equity for full-time employees
Lunch stipend provided Monday through Friday
Up to 16 weeks of paid leave for new parents
Paid Family and Medical Leave
Modern Health mental health benefits for individuals and dependents
Fertility benefits
Working Advantage employee discounts
Onsite fitness center
Free parking
Exciting opportunities for career growth
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
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Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.
The Opportunity As a Customer Success Manager, you’ll be responsible for the success of our customers. As a trusted advisor with deep product knowledge, and empathy, you’ll understand customers’ business objectives and align them with product capabilities.
You’ll lead end-user training and enablement initiatives, conduct customer onboarding and business reviews, and serve as the “voice of the customer” in internal meetings. You’ll be responsible for ensuring retention, identifying new business opportunities, and driving high product usage, and value across our customer base.
Required to work on-site in our Coral Gables office Monday - Friday.
How you will make a difference day to day
Communicate efficiently and effectively with our customers - we primarily communicate via chat and email, but you'll also have video conferences when the need arises.
Onboarding & Adoption: Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of 100+ customers.
Develop and enact a custom plan for each customer’s onboarding, expansion, and renewal goals.
Enablement & Partnership: Lead end-user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value.
Evangelize: Communicate new use cases and features/functionality that will enhance the customer’s workflow and drive organizational product adoption.
Customer Advocate: Passionate about the customer experience and skilled in translating customer feedback into product requests.
Collaborate: Work cross-functionally with strategic and technical colleagues to accomplish customer goals.
Change Leadership: Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance.
Team Leadership: Effectively coach team members to their fullest potential. Mitigate conflict and communication problems. Ensure the team is unified on a common goal and strategy.
Minimum Qualifications
1-3+ years of experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred.
1-3+ years customer-facing experience as a commercial Customer Success Associate.
Experience maintaining ARR of 3M+ including contract values over 100k.
Experience with support tools and platforms like Salesforce, Zendesk and JIRA.
Expert in driving results and outcomes while solving complex business problems, both individually and through direct reports.
Excellent presentation, organizational, and communication skills (both written and verbal). A written sample may be requested.
Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
Team and goal-oriented. High output; low ego.
Knowledge of SaaS post-sale support motion and technical curiosity is a plus.
Ability to travel (light travel to conferences or customers may be required).
Experience working with or supporting Apple devices.
Required to work on-site in our Coral Gables office Monday - Friday.
Benefits & Perks Competitive salary
100% individual and dependent medical + dental + vision coverage
401(K) with a 4% company match
20 days PTO
Flexibility to work from anywhere for up to 30 days per year
Iru Wellness Week the first week in July
Equity for full-time employees
Lunch stipend provided Monday through Friday
Up to 16 weeks of paid leave for new parents
Paid Family and Medical Leave
Modern Health mental health benefits for individuals and dependents
Fertility benefits
Working Advantage employee discounts
Onsite fitness center
Free parking
Exciting opportunities for career growth
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
#J-18808-Ljbffr