Spring Fertility
Why you should join our team?
We’re a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient‑centric, individualized, flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals, whatever those may be. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys!
Role Summary The East Regional Operations Leader embodies Spring Fertility’s core values of optimism, compassion, teamwork, and innovation. This leader is dedicated to empowering patients, supporting our teams, and ensuring a seamless, high‑quality care experience. The leader will guide clinic performance, operational excellence, and growth across Spring and Open Fertility locations in New York (Manhattan, Long Island, Astoria) and will lead the operational launch of our newest Open Fertility market in Denver, opening in 2026. This role will directly oversee practice managers and collaborate closely with medical directors to deliver exceptional care and outcomes across all sites.
Key Responsibilities
Oversee regional clinic performance, ensuring excellence in growth, patient experience, operational efficiency, and team engagement.
Achieve key metrics across volume, utilization, patient satisfaction (SLAs), labor efficiency, and budget goals.
Ensure smooth day‑to‑day operations and adherence to best practices in scheduling, staffing, SOPs, regulatory compliance, and office processes (e.g., inventory).
Drive cost‑effective operations while maintaining exceptional standards of care and patient experience.
Partner with COO and Spring teams to set operational milestones for the Denver launch (team, training, inventory, vendors).
Oversee operational performance of the Denver site once open.
Lead and mentor practice managers through coaching, feedback, and performance management.
Build leadership capability within the team, empowering practice managers to independently drive site operations and results.
Partner with the People team on hiring, engagement, and retention strategies.
Foster a culture of teamwork, compassion, accountability, and continuous improvement through effective communication and recognition practices.
Collaborate with marketing, patient onboarding, and other cross‑functional teams to meet regional growth goals.
Develop and execute operational plans to support growth—including staffing, space planning, and new site development.
Own P&L performance across regional sites and partner with senior leadership on strategic expansion initiatives.
Lead routines for KPI tracking, reporting, and performance reviews.
Implement and enhance operational tools such as staffing models, scheduling systems, and escalation protocols.
Ensure consistent use and improvement of Spring and Open Fertility best practices.
Contribute to building scalable infrastructure to support company growth and operational excellence.
Education, Licenses, Certifications
Bachelor’s of Arts or Bachelor’s of Science degree.
Health‑care and/or hospitality experience is a plus.
Minimum three (3) years of management experience.
Direct experience leading large, multi‑role teams.
Proven success in partnering with Medical Directors and Physicians at the practice level (preferred).
Employment Type Full‑time exempt position with required travel.
Compensation The salary range for this role is $130,000–$220,000. Salary is based on several factors including job‑related knowledge and skill set, depth of experience, certifications and/or degrees.
Benefits
Competitive Medical, Dental, and Vision Plans.
Paid Time Off to enjoy “you” time!
Commuter Benefits, Discounted rates on home, auto and pet insurance.
401(k) Match with up to 4% matching.
Fertility and Parental Leave Benefits Program.
Career development with a fast‑growing organization.
Paid Life and Disability Insurance.
Temporary and contract roles may not be eligible for all benefits listed above.
EEO Statement At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. We are an equal opportunity employer and are committed to a safe and inclusive work environment for all. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.
Supporting Information The Human Resources Department will make reasonable efforts in the recruitment process to accommodate applicants with disabilities. If you are selected for an interview and require accommodation, please notify the recruiter who reached out to you.
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Role Summary The East Regional Operations Leader embodies Spring Fertility’s core values of optimism, compassion, teamwork, and innovation. This leader is dedicated to empowering patients, supporting our teams, and ensuring a seamless, high‑quality care experience. The leader will guide clinic performance, operational excellence, and growth across Spring and Open Fertility locations in New York (Manhattan, Long Island, Astoria) and will lead the operational launch of our newest Open Fertility market in Denver, opening in 2026. This role will directly oversee practice managers and collaborate closely with medical directors to deliver exceptional care and outcomes across all sites.
Key Responsibilities
Oversee regional clinic performance, ensuring excellence in growth, patient experience, operational efficiency, and team engagement.
Achieve key metrics across volume, utilization, patient satisfaction (SLAs), labor efficiency, and budget goals.
Ensure smooth day‑to‑day operations and adherence to best practices in scheduling, staffing, SOPs, regulatory compliance, and office processes (e.g., inventory).
Drive cost‑effective operations while maintaining exceptional standards of care and patient experience.
Partner with COO and Spring teams to set operational milestones for the Denver launch (team, training, inventory, vendors).
Oversee operational performance of the Denver site once open.
Lead and mentor practice managers through coaching, feedback, and performance management.
Build leadership capability within the team, empowering practice managers to independently drive site operations and results.
Partner with the People team on hiring, engagement, and retention strategies.
Foster a culture of teamwork, compassion, accountability, and continuous improvement through effective communication and recognition practices.
Collaborate with marketing, patient onboarding, and other cross‑functional teams to meet regional growth goals.
Develop and execute operational plans to support growth—including staffing, space planning, and new site development.
Own P&L performance across regional sites and partner with senior leadership on strategic expansion initiatives.
Lead routines for KPI tracking, reporting, and performance reviews.
Implement and enhance operational tools such as staffing models, scheduling systems, and escalation protocols.
Ensure consistent use and improvement of Spring and Open Fertility best practices.
Contribute to building scalable infrastructure to support company growth and operational excellence.
Education, Licenses, Certifications
Bachelor’s of Arts or Bachelor’s of Science degree.
Health‑care and/or hospitality experience is a plus.
Minimum three (3) years of management experience.
Direct experience leading large, multi‑role teams.
Proven success in partnering with Medical Directors and Physicians at the practice level (preferred).
Employment Type Full‑time exempt position with required travel.
Compensation The salary range for this role is $130,000–$220,000. Salary is based on several factors including job‑related knowledge and skill set, depth of experience, certifications and/or degrees.
Benefits
Competitive Medical, Dental, and Vision Plans.
Paid Time Off to enjoy “you” time!
Commuter Benefits, Discounted rates on home, auto and pet insurance.
401(k) Match with up to 4% matching.
Fertility and Parental Leave Benefits Program.
Career development with a fast‑growing organization.
Paid Life and Disability Insurance.
Temporary and contract roles may not be eligible for all benefits listed above.
EEO Statement At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. We are an equal opportunity employer and are committed to a safe and inclusive work environment for all. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.
Supporting Information The Human Resources Department will make reasonable efforts in the recruitment process to accommodate applicants with disabilities. If you are selected for an interview and require accommodation, please notify the recruiter who reached out to you.
#J-18808-Ljbffr