The Sherwin-Williams Company
Overview
The Senior Technical Analyst is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will provide configuration, set up, and updating of the applications, ensuring that data is entered into established tables, fields, and system databases with the highest level of accuracy. The incumbent should be experienced in developing custom queries and building reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will provide recommendations to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They are responsible for training users on the applications and setting up user access. They will liaise with cross-functional teams and client stakeholders to provide sufficient support for enterprise-wide applications.
Responsibilities
Provide support for software-as-a-service (SaaS) and enterprise-wide applications by developing and identifying design considerations and business impacts needed for configuration
Ensure accessibility of data for internal department planning and activities
Perform advanced configuration, setup, and updating of applications
Load data into established tables, fields, and system databases
Define governance standards and processes for data input, structures, and storage mechanisms
Build and produce reports that facilitate business management and staff decisions
Set up user access and train users on the applications
Recommend changes in applications development, maintenance, and system standards
Collaborate with cross-functional technical teams within the organization to ensure the integration and interoperability of enterprise-wide systems
Liaise with client stakeholders and external vendors to provide necessary support for enterprise-wide applications
Compliance and Additional Information This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.
Minimum Requirements
Must be at least 18 years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Education Required
Bachelor's degree or higher in Information Technology (e.g. Computer Science, Technology Management, Software Engineering, Application Development, Web Development and Design, etc.) or in lieu of a degree, at least 7 years of experience in enterprise-wide software support
Preferred
Certifications in ITIL, Microsoft, and/or Oracle
Knowledge and Experience Required
4-6 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
In-depth knowledge of enterprise-wide applications and software platforms
Experience with software-as-a-service (SaaS) and enterprise-wide systems
Experience in configuring and setting up various enterprise-wide applications
Experience applying security designs and principles to technology-based business solutions
Experience in database management and maintenance
Ability to develop custom queries using query and reporting tools
Knowledge of data management best practices and quality control processes
Excellent analytical and problem-solving skills
Excellent communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors
Preferred
3+ years of experience with BMC Control-M
Strong knowledge of BMC Control-M Workload Automation and advanced job scheduling
Strong ability to troubleshoot failed jobs and workflows in a production environment
Previous experience with Control-M ver. 9.x both web and client
Proven experience in overseeing the Control-M job scheduling of cross-functional applications between disparate business units and systems
Experience with business and technical requirements analysis, business process modeling/mapping and methodology development, and job flow mapping
Utilize the Workload Change Manager tool and methodology to deploy and manage jobs
Ensure that job scheduling meets business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues
Ensure job scheduling planning and practices are aligned with strategic business goals and the company's overall strategic vision
Technical Skills
System Configuration
Software Development Lifecyle (SDLC) Methodology
Cloud Technologies & Platforms
Data Analysis
Data Modeling
Data Warehousing & ETL Processes
Reporting Tools
Systems Security & Access Control
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The Senior Technical Analyst is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will provide configuration, set up, and updating of the applications, ensuring that data is entered into established tables, fields, and system databases with the highest level of accuracy. The incumbent should be experienced in developing custom queries and building reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will provide recommendations to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They are responsible for training users on the applications and setting up user access. They will liaise with cross-functional teams and client stakeholders to provide sufficient support for enterprise-wide applications.
Responsibilities
Provide support for software-as-a-service (SaaS) and enterprise-wide applications by developing and identifying design considerations and business impacts needed for configuration
Ensure accessibility of data for internal department planning and activities
Perform advanced configuration, setup, and updating of applications
Load data into established tables, fields, and system databases
Define governance standards and processes for data input, structures, and storage mechanisms
Build and produce reports that facilitate business management and staff decisions
Set up user access and train users on the applications
Recommend changes in applications development, maintenance, and system standards
Collaborate with cross-functional technical teams within the organization to ensure the integration and interoperability of enterprise-wide systems
Liaise with client stakeholders and external vendors to provide necessary support for enterprise-wide applications
Compliance and Additional Information This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.
Minimum Requirements
Must be at least 18 years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Education Required
Bachelor's degree or higher in Information Technology (e.g. Computer Science, Technology Management, Software Engineering, Application Development, Web Development and Design, etc.) or in lieu of a degree, at least 7 years of experience in enterprise-wide software support
Preferred
Certifications in ITIL, Microsoft, and/or Oracle
Knowledge and Experience Required
4-6 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
In-depth knowledge of enterprise-wide applications and software platforms
Experience with software-as-a-service (SaaS) and enterprise-wide systems
Experience in configuring and setting up various enterprise-wide applications
Experience applying security designs and principles to technology-based business solutions
Experience in database management and maintenance
Ability to develop custom queries using query and reporting tools
Knowledge of data management best practices and quality control processes
Excellent analytical and problem-solving skills
Excellent communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors
Preferred
3+ years of experience with BMC Control-M
Strong knowledge of BMC Control-M Workload Automation and advanced job scheduling
Strong ability to troubleshoot failed jobs and workflows in a production environment
Previous experience with Control-M ver. 9.x both web and client
Proven experience in overseeing the Control-M job scheduling of cross-functional applications between disparate business units and systems
Experience with business and technical requirements analysis, business process modeling/mapping and methodology development, and job flow mapping
Utilize the Workload Change Manager tool and methodology to deploy and manage jobs
Ensure that job scheduling meets business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues
Ensure job scheduling planning and practices are aligned with strategic business goals and the company's overall strategic vision
Technical Skills
System Configuration
Software Development Lifecyle (SDLC) Methodology
Cloud Technologies & Platforms
Data Analysis
Data Modeling
Data Warehousing & ETL Processes
Reporting Tools
Systems Security & Access Control
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