Fenway Health
Dental Patient Services Coordinator - Per Diem
Fenway Health, Boston, Massachusetts, us, 02298
Job Overview
Under the direction of the Dental and Optometry Administrative Supervisor, the Patient Services Coordinator I is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling, managing patient flow, collection of daily cash, and opening and closing the receptionist station daily. The schedule for this position includes 8‑hour shifts between 8 am and 7 pm on weekdays, as well as Saturdays (8‑1) as needed.
Representative Duties Provide excellent customer service
Greet each client with a smile and welcoming, professional manner.
Log information on calls received, where required and maintains detailed and accurate records.
At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position response to inquiries.
Be discrete when obtaining sensitive information from clients.
Establish and maintain effective working relationships with co‑workers, supervisors and the general public.
Perform reception duties in an efficient, professional and courteous manner.
Accurate Patient Registration Accurately perform registration process for new and existing patients
Accurately register and enter new patient demographic data and insurance information in system.
Verify existing patients' demographic data and insurance information at each visit accurately record and enter any changes received.
Check eligibility with insurance and calculate accurate co‑pays.
Collect co‑payments and agreed fees at check‑in.
Scheduling Appointments Schedule appointments according to the patient's needs and provider availability
Collection and Cash Management Collection of daily cash and audit procedures
Collect client payments and record in a timely and accurate manner.
Verify all transactions at the end of the day and report all discrepancies.
Run daily reports in a timely manner and according to written guidelines.
General Duties Meets agency participatory expectation
Performs other related job duties as required
Requirements
Minimum of 1 year of experience in a healthcare setting.
Willingness to work with a diverse patient population.
Availability on Tuesday, Wednesday & Thursday evenings until 7 pm.
Availability on Saturdays from 8 am to 1 pm.
Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
Willingness to contribute towards Fenway's efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.
Preferred Qualifications
Experience using Epic and Microsoft Office.
Knowledge of business procedures including cash handling experience.
Bilingual English/Spanish.
Physical Requirements
Sit at a computer station for extended periods of time.
Ability to keyboard for extended periods of time.
Union and Compensation This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
Equal Opportunity Statement LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
Salary 24.77
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Representative Duties Provide excellent customer service
Greet each client with a smile and welcoming, professional manner.
Log information on calls received, where required and maintains detailed and accurate records.
At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position response to inquiries.
Be discrete when obtaining sensitive information from clients.
Establish and maintain effective working relationships with co‑workers, supervisors and the general public.
Perform reception duties in an efficient, professional and courteous manner.
Accurate Patient Registration Accurately perform registration process for new and existing patients
Accurately register and enter new patient demographic data and insurance information in system.
Verify existing patients' demographic data and insurance information at each visit accurately record and enter any changes received.
Check eligibility with insurance and calculate accurate co‑pays.
Collect co‑payments and agreed fees at check‑in.
Scheduling Appointments Schedule appointments according to the patient's needs and provider availability
Collection and Cash Management Collection of daily cash and audit procedures
Collect client payments and record in a timely and accurate manner.
Verify all transactions at the end of the day and report all discrepancies.
Run daily reports in a timely manner and according to written guidelines.
General Duties Meets agency participatory expectation
Performs other related job duties as required
Requirements
Minimum of 1 year of experience in a healthcare setting.
Willingness to work with a diverse patient population.
Availability on Tuesday, Wednesday & Thursday evenings until 7 pm.
Availability on Saturdays from 8 am to 1 pm.
Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
Willingness to contribute towards Fenway's efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.
Preferred Qualifications
Experience using Epic and Microsoft Office.
Knowledge of business procedures including cash handling experience.
Bilingual English/Spanish.
Physical Requirements
Sit at a computer station for extended periods of time.
Ability to keyboard for extended periods of time.
Union and Compensation This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
Equal Opportunity Statement LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
Salary 24.77
#J-18808-Ljbffr