Tapestry, Inc.
Sales Associate III for - Livermore, CA, US - location
Tapestry, Inc., Livermore, California, United States, 94551
Coach is a global fashion house founded in New York in 1941. Based in Livermore, CA, Coach thrives on an inclusive spirit and a vision of sustainable beauty. The Sales Associate role is integral to our retail success, driving customer service and sales in a high‑density fashion environment.
Responsibilities SALES FLOOR
Understand organizational objectives and make decisions that align with Company priorities.
Takes ownership and commits to delivering results, while remaining actively aware of personal and store metrics.
Creates personal sales and clienteling strategies in partnership with the management team.
Develops short‑ and long‑term strategies to achieve personal metrics and performance goals.
Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
Understands changes in local market and supports execution of local sales strategies and tactics.
Drives business through sales strategies, clienteling, sourcing new customers, and maintaining on‑going productive relationships.
Builds credibility as a personal fashion advisor by communicating fashion awareness and strong knowledge of competition.
Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
Communicates current pricing and promotional strategy to customers.
Leverages cross‑selling skills to build the sale.
Cross‑sells and encourages beneficial product add‑ons that relate to the customer’s shopping needs.
Attends to the unique and individual shopping needs of each customer.
Works with multiple customers simultaneously and adapts as appropriate.
Follows up with customers consistently to influence/close the sale.
Flexes personal selling techniques to contribute to overall store financial results.
Builds lasting and loyal relationships with customers.
Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
Creates enthusiasm and positivity for a shared vision and mission.
Promotes and endorses a team selling environment.
Fosters an environment of teamwork, trust, and collaboration with internal and external customers.
Remains solution oriented, adaptable and flexible to changing business and store needs.
Maintains a calm and professional demeanor at all times.
OPERATIONS
Ensures all daily tasks are completed without negatively impacting service or Coach standards.
Completes daily operational tasks, including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
Replenishes inventory on sales floor as needed.
Supports store inventory process by processing shipment, stocking shelves, and maintaining strong organizational standards.
Supports cash‑wrap when needed to process purchases, returns, and exchanges.
Efficiently processes customer transactions: purchase, return, exchange, found order, etc.
Prepares store by organizing functional areas and performing routine cleaning.
Competencies Required
Drive for Results : Consistently exceeds goals and persuades others to strive for results.
Customer Focus : Dedicated to meeting the expectations of internal and external customers; builds trust.
Creativity : Generates unique ideas and connects unrelated concepts.
Interpersonal Savvy : Builds rapport with a wide range of people; resolves tensions.
Learning on the Fly : Quickly learns new problems and experiments to find solutions.
Perseverance : Keeps energy to finish tasks despite obstacles.
Dealing with Ambiguity : Decides to act without a complete picture and handles risk.
Qualifications
Experience: 1–3 years of sales experience, preferably in a luxury retail environment.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, walkie‑talkie, price sheets).
Physical: Ability to maneuver the sales floor, lift/fold up to 25 lb frequently and up to 50 lb when needed; climb, bend, kneel, and stand at a fast pace.
Schedule: Flexible availability, including nights, weekends, holidays, and high‑traffic retail days (e.g., Thanksgiving, Christmas Eve, Mother’s Day).
Benefits & Compensation Base pay range:
$15.00–$19.00
per hour. Eligible employees may receive health, dental, vision, life, disability insurance, 401(k) matching, paid time off, product discounts, and incentive compensation. For full details, visit Coach.com.
Equal Opportunity & Inclusion Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are made based on qualifications and without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, or any other protected category.
Americans with Disabilities Act (ADA) We provide reasonable accommodation for disabilities or religious beliefs. Contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com for accommodations.
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Responsibilities SALES FLOOR
Understand organizational objectives and make decisions that align with Company priorities.
Takes ownership and commits to delivering results, while remaining actively aware of personal and store metrics.
Creates personal sales and clienteling strategies in partnership with the management team.
Develops short‑ and long‑term strategies to achieve personal metrics and performance goals.
Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
Understands changes in local market and supports execution of local sales strategies and tactics.
Drives business through sales strategies, clienteling, sourcing new customers, and maintaining on‑going productive relationships.
Builds credibility as a personal fashion advisor by communicating fashion awareness and strong knowledge of competition.
Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
Communicates current pricing and promotional strategy to customers.
Leverages cross‑selling skills to build the sale.
Cross‑sells and encourages beneficial product add‑ons that relate to the customer’s shopping needs.
Attends to the unique and individual shopping needs of each customer.
Works with multiple customers simultaneously and adapts as appropriate.
Follows up with customers consistently to influence/close the sale.
Flexes personal selling techniques to contribute to overall store financial results.
Builds lasting and loyal relationships with customers.
Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
Creates enthusiasm and positivity for a shared vision and mission.
Promotes and endorses a team selling environment.
Fosters an environment of teamwork, trust, and collaboration with internal and external customers.
Remains solution oriented, adaptable and flexible to changing business and store needs.
Maintains a calm and professional demeanor at all times.
OPERATIONS
Ensures all daily tasks are completed without negatively impacting service or Coach standards.
Completes daily operational tasks, including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
Replenishes inventory on sales floor as needed.
Supports store inventory process by processing shipment, stocking shelves, and maintaining strong organizational standards.
Supports cash‑wrap when needed to process purchases, returns, and exchanges.
Efficiently processes customer transactions: purchase, return, exchange, found order, etc.
Prepares store by organizing functional areas and performing routine cleaning.
Competencies Required
Drive for Results : Consistently exceeds goals and persuades others to strive for results.
Customer Focus : Dedicated to meeting the expectations of internal and external customers; builds trust.
Creativity : Generates unique ideas and connects unrelated concepts.
Interpersonal Savvy : Builds rapport with a wide range of people; resolves tensions.
Learning on the Fly : Quickly learns new problems and experiments to find solutions.
Perseverance : Keeps energy to finish tasks despite obstacles.
Dealing with Ambiguity : Decides to act without a complete picture and handles risk.
Qualifications
Experience: 1–3 years of sales experience, preferably in a luxury retail environment.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, walkie‑talkie, price sheets).
Physical: Ability to maneuver the sales floor, lift/fold up to 25 lb frequently and up to 50 lb when needed; climb, bend, kneel, and stand at a fast pace.
Schedule: Flexible availability, including nights, weekends, holidays, and high‑traffic retail days (e.g., Thanksgiving, Christmas Eve, Mother’s Day).
Benefits & Compensation Base pay range:
$15.00–$19.00
per hour. Eligible employees may receive health, dental, vision, life, disability insurance, 401(k) matching, paid time off, product discounts, and incentive compensation. For full details, visit Coach.com.
Equal Opportunity & Inclusion Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are made based on qualifications and without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, or any other protected category.
Americans with Disabilities Act (ADA) We provide reasonable accommodation for disabilities or religious beliefs. Contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com for accommodations.
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