Voacolorado
WHAT MAKES VOA SPECIAL?
Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We engage faith, relationship‑building, and volunteers wherever we go to lift up and support Colorado’s most vulnerable citizens.
Job Summary Case Manager (Team Lead) directs and facilitates the delivery of appropriate support services for participant households as indicated by relevant service modalities. Job duties include conducting needs‑based and program eligibility assessments, engaging in community outreach, providing case management services, and program‑wide service coordination. The Case Manager 4 (Team Lead) is responsible for possessing in-depth knowledge regarding general program requirements and field‑relevant best practices and standards in order to act as a resource, guide, and mentor for other team members. The Case Manager 4 (Team Lead) not only carries a case load but also leads a team and serves as a mentor to junior personnel to support the development of knowledge and experience in best practice standards throughout the work group.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides case management services to Program Clients.
Identifies and serves the unique needs of participant households, utilizing screening and assessment tools and ensuring the completion of needs‑based screenings.
Understands and implements the assigned program according to funder and Volunteers of America standards and expectations.
Conducts community‑wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested to meet the needs of the position.
Provides training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
Clearly documents all client interactions along with required eligibility and demographic information.
Performs duties in a professional manner by maintaining confidentiality of all information and by participating effectively within and across teams.
Participates in professional development activities to promote the development of knowledge and experience in field‑relevant best practices and standards.
Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their work group.
Trains staff members assigned to their team.
Reviews financial assistance requests and client file documents for adherence to programmatic requirements.
Develops and maintains a high level of understanding within the program, acting as a reference, mentor, and guide for other staff seeking specialized knowledge/advice.
Coordinates and implements ongoing training and staff development activities; assists supervisor in facilitating staff meetings using a teamwork approach.
Ensures that the team provides accurate and timely documentation and confidential record keeping.
Collaborates with supervisor to develop and lead outreach plans.
Composes, analyzes and presents regular progress reports related to team goals.
Develops specialized knowledge related to service delivery database systems.
Performs all other duties as assigned.
COMPETENCIES
Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect, and Service).
Models VOACO’s three strategic critical virtues of HHS (Hungry, Humble, People Smart).
SUPERVISORY RESPONSIBILITIES N/A
MINIMUM QUALIFICATIONS OF POSITION
Bachelor’s degree in human services, social work, or a closely related field or related experience.
1 year of direct, full‑time case management experience demonstrating the ability to consistently apply field‑relevant best practices and standards.
Must possess a Colorado driver’s license and state‑mandated automobile insurance.
Must possess a personal vehicle that may be used for work‑related travel (reimbursement for mileage is available).
Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
PREFERRED QUALIFICATIONS OF POSITION
SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification.
1 year of experience directly relevant to the program within which this position will work.
Demonstrable leadership, training, and mentorship experience.
KNOWLEDGE AND SKILLS
Ability to inspire, train, mentor, and lead teams.
Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma‑Informed Care, and Housing First Principles.
Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
Ability to work and thrive within a diverse, multicultural team environment.
Ability to take initiative and work independently.
Ability to communicate effectively verbally and in writing.
Ability to apply appropriate self‑care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Travel throughout the program’s service area is required on a regular basis.
Must be able to work in diverse and, at times, uncomfortable environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.
POSITION TYPE AND EXPECTED HOURS OF WORK
Full‑Time or Part‑Time as indicated in the posting.
Work hours may vary but are typically scheduled around a 40‑hour workweek designed to fulfill program objectives with occasional overtime requirements.
LOCATION Throughout the program service area. VSS Field Offices located in: Denver, Greeley, Fort Collins, Grand Junction, Durango, Alamosa, Pueblo, and Colorado Springs.
Salary Range : $25.50-$27.50 Commensurate with experience, expertise, proficiency and market benchmarking.
Sign on Bonus Information
This job is eligible for a $1500.00 sign on bonus.
$750.00 will be paid with the first check.
$750.00 will be paid at 6 months and in good standing.
AAE/EEO Statement Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applicable laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.
Benefits
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurances
Life Insurance
Accident Insurance
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
Volunteers of America is an EEO Employer
Position will remain open until filled
VISA SPONSORSHIP NOT OFFERED FOR THIS ROLE
Veterans Strongly Encouraged to Apply
#J-18808-Ljbffr
Job Summary Case Manager (Team Lead) directs and facilitates the delivery of appropriate support services for participant households as indicated by relevant service modalities. Job duties include conducting needs‑based and program eligibility assessments, engaging in community outreach, providing case management services, and program‑wide service coordination. The Case Manager 4 (Team Lead) is responsible for possessing in-depth knowledge regarding general program requirements and field‑relevant best practices and standards in order to act as a resource, guide, and mentor for other team members. The Case Manager 4 (Team Lead) not only carries a case load but also leads a team and serves as a mentor to junior personnel to support the development of knowledge and experience in best practice standards throughout the work group.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides case management services to Program Clients.
Identifies and serves the unique needs of participant households, utilizing screening and assessment tools and ensuring the completion of needs‑based screenings.
Understands and implements the assigned program according to funder and Volunteers of America standards and expectations.
Conducts community‑wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested to meet the needs of the position.
Provides training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
Clearly documents all client interactions along with required eligibility and demographic information.
Performs duties in a professional manner by maintaining confidentiality of all information and by participating effectively within and across teams.
Participates in professional development activities to promote the development of knowledge and experience in field‑relevant best practices and standards.
Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their work group.
Trains staff members assigned to their team.
Reviews financial assistance requests and client file documents for adherence to programmatic requirements.
Develops and maintains a high level of understanding within the program, acting as a reference, mentor, and guide for other staff seeking specialized knowledge/advice.
Coordinates and implements ongoing training and staff development activities; assists supervisor in facilitating staff meetings using a teamwork approach.
Ensures that the team provides accurate and timely documentation and confidential record keeping.
Collaborates with supervisor to develop and lead outreach plans.
Composes, analyzes and presents regular progress reports related to team goals.
Develops specialized knowledge related to service delivery database systems.
Performs all other duties as assigned.
COMPETENCIES
Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect, and Service).
Models VOACO’s three strategic critical virtues of HHS (Hungry, Humble, People Smart).
SUPERVISORY RESPONSIBILITIES N/A
MINIMUM QUALIFICATIONS OF POSITION
Bachelor’s degree in human services, social work, or a closely related field or related experience.
1 year of direct, full‑time case management experience demonstrating the ability to consistently apply field‑relevant best practices and standards.
Must possess a Colorado driver’s license and state‑mandated automobile insurance.
Must possess a personal vehicle that may be used for work‑related travel (reimbursement for mileage is available).
Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
PREFERRED QUALIFICATIONS OF POSITION
SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification.
1 year of experience directly relevant to the program within which this position will work.
Demonstrable leadership, training, and mentorship experience.
KNOWLEDGE AND SKILLS
Ability to inspire, train, mentor, and lead teams.
Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma‑Informed Care, and Housing First Principles.
Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
Ability to work and thrive within a diverse, multicultural team environment.
Ability to take initiative and work independently.
Ability to communicate effectively verbally and in writing.
Ability to apply appropriate self‑care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Travel throughout the program’s service area is required on a regular basis.
Must be able to work in diverse and, at times, uncomfortable environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.
POSITION TYPE AND EXPECTED HOURS OF WORK
Full‑Time or Part‑Time as indicated in the posting.
Work hours may vary but are typically scheduled around a 40‑hour workweek designed to fulfill program objectives with occasional overtime requirements.
LOCATION Throughout the program service area. VSS Field Offices located in: Denver, Greeley, Fort Collins, Grand Junction, Durango, Alamosa, Pueblo, and Colorado Springs.
Salary Range : $25.50-$27.50 Commensurate with experience, expertise, proficiency and market benchmarking.
Sign on Bonus Information
This job is eligible for a $1500.00 sign on bonus.
$750.00 will be paid with the first check.
$750.00 will be paid at 6 months and in good standing.
AAE/EEO Statement Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applicable laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.
Benefits
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurances
Life Insurance
Accident Insurance
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
Volunteers of America is an EEO Employer
Position will remain open until filled
VISA SPONSORSHIP NOT OFFERED FOR THIS ROLE
Veterans Strongly Encouraged to Apply
#J-18808-Ljbffr