Oaks Senior Living
Executive Director
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Position Summary The Executive Director plans, implements, and directs all aspects of community operations in accordance with the Oaks Senior Living Policies & Procedures and in compliance with the Department of Community Health's regulations for the care, watchful oversight, and well‑being of all residents. The Executive Director maintains a high level of customer satisfaction and successful financial results. The Executive Director leads and motivates employees to provide quality care and services to residents while maintaining a high level of employee satisfaction.
Primary Responsibilities General Management
Plan, implement, and direct all aspects of community operations in accordance with Oaks Senior Living Policies & Procedures and compliance with state regulations.
Provide daily/weekly/monthly management meetings to keep all departments informed of pending issues.
Perform daily walking inspections of the building and grounds to ensure a positive first impression and promote customer satisfaction.
Maintain high occupancy; assist marketing and develop relationships with local referral sources; participate in lease signings.
Make final decisions on resident move‑ins and move‑outs based on well‑being and compliance with policies.
Review all communication tools used in resident care; ensure required paperwork is completed and up‑to‑date; match assessments to billing spreadsheets.
Maintain up‑to‑date resident files.
Operate the facility within the owner‑set budget.
Assume on‑call responsibilities on a rotational basis; be available 24/7 for emergencies.
Manage labor force to keep labor dollars within operating budget and monitor labor hours and overtime for payroll accuracy.
Forward weekly and monthly documents to the Home Office promptly.
Act as first responder in emergencies if onsite.
Maintain confidentiality of all resident and staff information.
Maintain CPR & First Aid certification.
Perform other duties as assigned related to Oaks Senior Living’s success.
Customer Service
Oversee safety and well‑being of residents in accordance with Oaks Senior Living philosophy.
Maintain outreach and education within the community; create positive relationships and marketing opportunities.
Establish and maintain an open‑door policy and high‑level communication with residents and families to ensure satisfaction.
Contact resident families when changes in services are needed; lead resident/family conferences.
Resolve conflicts among residents, staff, and families in a timely and satisfactory manner; utilize satisfaction surveys and meeting minutes to assess satisfaction levels.
Hiring, Supervising and Training
Recruit and hire a capable, cohesive work staff using excellent hiring techniques.
Supervise staff to ensure quality resident care in accordance with policies.
Oversee and implement training of all employees, ensuring documentation for regulatory compliance.
Provide orientation, initial training, and ongoing education documentation.
Develop and maintain staff schedules that meet resident needs and regulatory compliance.
Lead by example, encourage teamwork, promote philosophy, and provide coaching.
Provide an open door to employees and address concerns or grievances.
Maintain complete and up‑to‑date employee files.
Conduct regular performance appraisals; recognize excellence; promote retention through feedback and incentive programs.
Respond to on‑the‑job injuries per policies; minimize claims by providing safety training and committee meetings.
Qualifications
Bachelor’s degree and a minimum of two years management experience in long‑term care (preferred).
Maintain knowledge of federal and state assisted‑living laws.
Strong leadership and organizational skills; strong customer service skills.
Proven business acumen.
Ability to interact with and build relationships with older adults; desire to work with older adults.
Must be 21 years of age; must have a satisfactory criminal history and fingerprint check.
Must have a physical exam by a licensed physician; must have a negative drug screen.
Must be able to react in an emergency situation.
Reports to Regional Director of Operations
#J-18808-Ljbffr
Position Summary The Executive Director plans, implements, and directs all aspects of community operations in accordance with the Oaks Senior Living Policies & Procedures and in compliance with the Department of Community Health's regulations for the care, watchful oversight, and well‑being of all residents. The Executive Director maintains a high level of customer satisfaction and successful financial results. The Executive Director leads and motivates employees to provide quality care and services to residents while maintaining a high level of employee satisfaction.
Primary Responsibilities General Management
Plan, implement, and direct all aspects of community operations in accordance with Oaks Senior Living Policies & Procedures and compliance with state regulations.
Provide daily/weekly/monthly management meetings to keep all departments informed of pending issues.
Perform daily walking inspections of the building and grounds to ensure a positive first impression and promote customer satisfaction.
Maintain high occupancy; assist marketing and develop relationships with local referral sources; participate in lease signings.
Make final decisions on resident move‑ins and move‑outs based on well‑being and compliance with policies.
Review all communication tools used in resident care; ensure required paperwork is completed and up‑to‑date; match assessments to billing spreadsheets.
Maintain up‑to‑date resident files.
Operate the facility within the owner‑set budget.
Assume on‑call responsibilities on a rotational basis; be available 24/7 for emergencies.
Manage labor force to keep labor dollars within operating budget and monitor labor hours and overtime for payroll accuracy.
Forward weekly and monthly documents to the Home Office promptly.
Act as first responder in emergencies if onsite.
Maintain confidentiality of all resident and staff information.
Maintain CPR & First Aid certification.
Perform other duties as assigned related to Oaks Senior Living’s success.
Customer Service
Oversee safety and well‑being of residents in accordance with Oaks Senior Living philosophy.
Maintain outreach and education within the community; create positive relationships and marketing opportunities.
Establish and maintain an open‑door policy and high‑level communication with residents and families to ensure satisfaction.
Contact resident families when changes in services are needed; lead resident/family conferences.
Resolve conflicts among residents, staff, and families in a timely and satisfactory manner; utilize satisfaction surveys and meeting minutes to assess satisfaction levels.
Hiring, Supervising and Training
Recruit and hire a capable, cohesive work staff using excellent hiring techniques.
Supervise staff to ensure quality resident care in accordance with policies.
Oversee and implement training of all employees, ensuring documentation for regulatory compliance.
Provide orientation, initial training, and ongoing education documentation.
Develop and maintain staff schedules that meet resident needs and regulatory compliance.
Lead by example, encourage teamwork, promote philosophy, and provide coaching.
Provide an open door to employees and address concerns or grievances.
Maintain complete and up‑to‑date employee files.
Conduct regular performance appraisals; recognize excellence; promote retention through feedback and incentive programs.
Respond to on‑the‑job injuries per policies; minimize claims by providing safety training and committee meetings.
Qualifications
Bachelor’s degree and a minimum of two years management experience in long‑term care (preferred).
Maintain knowledge of federal and state assisted‑living laws.
Strong leadership and organizational skills; strong customer service skills.
Proven business acumen.
Ability to interact with and build relationships with older adults; desire to work with older adults.
Must be 21 years of age; must have a satisfactory criminal history and fingerprint check.
Must have a physical exam by a licensed physician; must have a negative drug screen.
Must be able to react in an emergency situation.
Reports to Regional Director of Operations
#J-18808-Ljbffr