Duly Healthcare
Epic Analyst III- Professional Billing
Duly Healthcare, Downers Grove, Illinois, United States, 60516
Overview
Epic Analyst III - Professional Billing
Position Highlights:
Full-Time; 40 Hours (Overtime as required)
Hours: Monday-Friday; 8:00-5:00pm;
Some travel to local medical offices for Technical Support
Benefits
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
$2625 Tuition Reimbursement per year for Part Time
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and Social Impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Responsibilities
Provide ongoing support and configuration for the Epic Professional Billing (PB) module, including charge capture, claim generation, remittance posting, and denial management.
Troubleshoot issues related to billing workflows, system errors, and rules logic, escalating as needed with proper documentation.
Participate in version upgrades and enhancement projects by conducting structured testing and validating build changes.
Collaborate with Revenue Cycle, Finance, and Compliance teams to align system configuration with organizational goals and regulatory requirements.
Maintain clear and consistent documentation of build specifications, test plans, and issue resolutions.
Analyze financial data trends and system usage to identify opportunities for process improvement and automation.
Serve as a technical resource during new clinic go-lives, system optimization initiatives, and compliance audits.
Ensure billing processes adhere to payer rules, HIPAA regulations, and internal controls.
Qualifications The Experience You'll Need
Bachelor’s degree in Health Information Management, Information Systems, Accounting, or related field preferred.
4+ years of Epic Resolute Professional Billing (PB) experience required; Epic PB Certification is required. Charge Router Certification is preferred.
Experience with Claims/Remittance configuration, SBO workflow knowledge, charge router, and credit profile build is a plus.
Understanding of revenue cycle workflows, payer requirements, and claim submission processes.
Prior experience supporting financial or billing systems in a healthcare setting.
Strong problem-solving skills, with the ability to work independently and manage issue resolution end-to-end.
Excellent written communication, documentation, and system analysis skills.
Experience with remittance configuration, charge router workflows, and rules-based system build is a plus.
This role is best suited for individuals who:
Excel at independently managing technical issues with a high level of accuracy and accountability.
Prefer structured work, detailed documentation, and repeatable processes.
Thrive in behind-the-scenes roles where they can focus on logic, systems, and outcomes.
Value mastery, quiet focus, and consistency in high‑stakes operational areas.
The compensation for this role includes a base pay range of $85K-$128K, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
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Position Highlights:
Full-Time; 40 Hours (Overtime as required)
Hours: Monday-Friday; 8:00-5:00pm;
Some travel to local medical offices for Technical Support
Benefits
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
$2625 Tuition Reimbursement per year for Part Time
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and Social Impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Responsibilities
Provide ongoing support and configuration for the Epic Professional Billing (PB) module, including charge capture, claim generation, remittance posting, and denial management.
Troubleshoot issues related to billing workflows, system errors, and rules logic, escalating as needed with proper documentation.
Participate in version upgrades and enhancement projects by conducting structured testing and validating build changes.
Collaborate with Revenue Cycle, Finance, and Compliance teams to align system configuration with organizational goals and regulatory requirements.
Maintain clear and consistent documentation of build specifications, test plans, and issue resolutions.
Analyze financial data trends and system usage to identify opportunities for process improvement and automation.
Serve as a technical resource during new clinic go-lives, system optimization initiatives, and compliance audits.
Ensure billing processes adhere to payer rules, HIPAA regulations, and internal controls.
Qualifications The Experience You'll Need
Bachelor’s degree in Health Information Management, Information Systems, Accounting, or related field preferred.
4+ years of Epic Resolute Professional Billing (PB) experience required; Epic PB Certification is required. Charge Router Certification is preferred.
Experience with Claims/Remittance configuration, SBO workflow knowledge, charge router, and credit profile build is a plus.
Understanding of revenue cycle workflows, payer requirements, and claim submission processes.
Prior experience supporting financial or billing systems in a healthcare setting.
Strong problem-solving skills, with the ability to work independently and manage issue resolution end-to-end.
Excellent written communication, documentation, and system analysis skills.
Experience with remittance configuration, charge router workflows, and rules-based system build is a plus.
This role is best suited for individuals who:
Excel at independently managing technical issues with a high level of accuracy and accountability.
Prefer structured work, detailed documentation, and repeatable processes.
Thrive in behind-the-scenes roles where they can focus on logic, systems, and outcomes.
Value mastery, quiet focus, and consistency in high‑stakes operational areas.
The compensation for this role includes a base pay range of $85K-$128K, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
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