Life Safety/Security Communications Specialist

* Research required information using available resources.* Identify and escalate priority issues.* Identify areas of opportunity and utilize skill/knowledge to suggest improvements.* Route calls to appropriate resources.* Complete all assigned call backs.* Utilize Emergency Medical Dispatch guidelines to evaluate emergency phone calls, provide pre-arrival instructions, and dispatch resources.* Process emergency calls for security, fire, EMS, and HazMat incidents, determine priorities, and dispatch emergency services per protocols.* Liaison between BMS/JLL site EHS, Facility and Corporate Security personnel and state/county EMS and Law Enforcement during incidents/emergencies.* Create and monitor work-orders for multiples sites using Corrigo.* Monitor access control systems and assign appropriate resources to investigate alarms.* Adhere to business unit specified client driven standards.* Complete data entry using multiple work request applications.* Monitor video surveillance systems.* Monitor and operate multi-site radio system.* Utilize the Critical Event Management platform to disseminate urgent messages to key stakeholders and staff and account for personnel in the wake of a major event.* Monitor/dispatch and impair fire systems for multiple sites.* Communicate with third party monitoring companies of fires systems for multiple sites.* Utilize a CAD system for dispatches and incident reporting.* Complete Incident Reports as required.* ### Complete and maintain Public Safety Telecommunicator I certification and Emergency Medical Dispatch certification.* ### All other duties and tasks assigned.* High School diploma or equivalent* Proficient in Word, Excel and other Microsoft Office Suite programs* Strong organizational and management skills* Ability to multi-task and work both in a team and independently* Ability to function effectively in a dynamic work environment* Excellent interpersonal skills; strong emphasis on customer service* Excellent business writing and verbal communications* Strong analytical ability* Detail oriented* Ability to sit for long periods of time* Willing to work 12-hour shifts on days, nights, and weekends and mandatory overtime.* Essential employee required to work during holidays and site closures* 4-year degree in Emergency Management* 2+ years of experience in emergency medical services or fire services* Technical knowledge of C-Cure 9000 Access Control System* Experience utilizing video surveillance systems such as Milestone* Experience with threat assessment and emergency mass notification systems* Experience with CISCO phone systems* CPR Course Completion* Emergency Medical Technician* Public Safety TelecommunicatorAt JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit . #J-18808-Ljbffr