Starbucks
director, Product, Strategy & Business Operations - Global Supply Chain
Starbucks, Seattle, Washington, us, 98127
director, Product, Strategy & Business Operations - Global Supply Chain
Join to apply for the
director, Product, Strategy & Business Operations - Global Supply Chain
role at
Starbucks
This range is provided by Starbucks. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $163,000.00/yr - $271,800.00/yr
At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists and Operators achieve this mission through technology and operational excellence delivered to our partners, customers, suppliers, stores, and global communities.
This role contributes to Starbucks success by leading the Strategy & Business Operations function for Global Supply Chain (GSC). The director will run the rhythm of the business for GSC (ELT reviews, Board of Directors updates, annual planning), drive portfolio management and enterprise communications, and serve as the operational glue across GSC sub‑units—Sourcing, Manufacturing, Food Safety & Quality, Planning, and Distribution. This team reports to the VP of Product & Biz Ops and partners closely with the Chief Supply Chain Officer to align priorities, accelerate decision‑making, deliver change, and improve business performance. The ideal candidate is a customer‑focused, pragmatic problem‑solver who thrives in fast‑paced, ambiguous environments and is skilled at storytelling, cross‑functional influence, and disciplined execution.
As a director of Product, Strategy & Business Operations — Global Supply Chain, you will… Lead the Rhythm of the Business (RoB) & Enterprise Connectivity
Own GSC’s RoB: ELT updates, Board of Directors materials, quarterly business reviews, annual/long‑range planning, and enterprise initiative tracking.
Coordinate inputs across Sourcing, Manufacturing, FSQ, Planning, and Distribution; ensure one cohesive narrative with clear decisions, trade‑offs, and outcomes.
Prepare executive‑ready visioning documents, strategy briefs, and business cases; tell the story with clarity, data, and implications.
Strategy, Portfolio & Operating Model
Facilitate GSC strategy development (strategic planning process, OKRs, multi‑year roadmaps, investment theses); translate strategy into prioritized portfolios.
Establish and run portfolio governance: intake, prioritization, dependency/risk management, and benefits realization; ensure alignment to enterprise goals.
Provide key inputs to short‑ and long‑term operating plans; partner with Finance on budgets, investment scenarios, and ROI tracking.
Change Leadership, Business Readiness & Communications
Lead program deployment, including business readiness, change management, partner training, and communications.
Educate client groups and teams on policy/process changes; ensure adoption plans are clear and measurable.
Serve as business and program advocate: articulate benefits, define deliverables/timelines, and secure needed support from functional leaders.
Cross‑Functional “Glue” & Issue Resolution
Operate as the single point of contact for business unit‑wide initiatives; direct program plan development and manage resource allocation across GSC and partner teams.
Identify risks and issues impacting implementation; drive resolution paths and escalation routines; maintain accountability on scope, schedule, and budget.
Integrate smoothly with existing PMO/project management in functional areas; clarify roles and responsibilities to eliminate duplication and gaps.
Business Operations, Budget & Team Leadership
Develop and manage budgets, work plans, and staffing plans (as applicable); run team recognition and retention initiatives that support program goals.
Build, coach, and inspire a high‑performing, lean BizOps team; create a culture of ownership, curiosity, and bias for action.
Drive continuous improvement in processes, operating mechanisms, and metrics to increase speed, transparency, and accountability.
Decision Support & Market Insight
Drive, influence, and inform key business decisions by synthesizing industry trends, risk factors, and competitive developments that impact Starbucks’ supply chain.
Provide clear insight‑to‑action storytelling—link metrics to outcomes and decisions; maintain dashboards and mechanisms that track progress vs. OKRs.
Experience, Skills and Knowledge
Multidisciplinary Business Acumen: Apply knowledge of strategy, finance, operations, technology, and organizational design to drive outcomes in cross‑functional initiatives.
Program & Portfolio Leadership: Proven success leading enterprise portfolios; strong governance, dependency and risk management, benefits realization, and stakeholder alignment.
Change Management & Communications: Prepare, communicate, and educate diverse audiences on policy/practice changes; executive‑level storytelling.
Operational Excellence: Deliver programs on time, within scope and budget; establish clear ownership, operating mechanisms, and performance routines.
Influence in Matrixed Environments: Build trusted partnerships across Sourcing, Manufacturing, FSQ, Planning, Distribution, Finance, Legal, Technology, and regional teams.
Analytical & Strategic: Resolve complex problems, scenario planning, trade‑off analysis, KPI design (e.g., service, cost, quality, risk).
Leadership & Team Building: Hire, develop and coach talent; cultivate an inclusive, high‑performance environment.
Mindset: Customer‑focused, practical, creative problem‑solving; thrive in fast‑paced, ambiguous contexts with a bias for execution.
We’d Love To Hear From People With
Bachelor’s degree or equivalent experience required; Master’s/MBA preferred.
10+ years of experience in strategy, business operations, PMO/portfolio leadership, or management consulting, preferably in Retail/QSR/CPG or complex global supply chains.
5+ years leading teams with responsibility for cross‑functional program delivery, executive communications, and change management.
Demonstrated success operating as a single‑threaded leader for enterprise‑scale initiatives and partnering with senior executives, including CSCO/ELT stakeholders.
As a Starbucks partner, you will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short‑term and long‑term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time, eight paid holidays, and two personal days per year. Starbucks also offers a 401(k) retirement plan with employer match, a discounted company stock program, equity program, emergency savings, financial well‑being tools, and 100% upfront tuition coverage for a first‑time bachelor’s degree through the Starbucks College Achievement Plan. Additional benefits include backup care assistance and DACA reimbursement. Full details are available at starbucksbenefits.com.
Join us and inspire with every cup. Apply today! Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1‑888‑611‑2258.
#J-18808-Ljbffr
director, Product, Strategy & Business Operations - Global Supply Chain
role at
Starbucks
This range is provided by Starbucks. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $163,000.00/yr - $271,800.00/yr
At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists and Operators achieve this mission through technology and operational excellence delivered to our partners, customers, suppliers, stores, and global communities.
This role contributes to Starbucks success by leading the Strategy & Business Operations function for Global Supply Chain (GSC). The director will run the rhythm of the business for GSC (ELT reviews, Board of Directors updates, annual planning), drive portfolio management and enterprise communications, and serve as the operational glue across GSC sub‑units—Sourcing, Manufacturing, Food Safety & Quality, Planning, and Distribution. This team reports to the VP of Product & Biz Ops and partners closely with the Chief Supply Chain Officer to align priorities, accelerate decision‑making, deliver change, and improve business performance. The ideal candidate is a customer‑focused, pragmatic problem‑solver who thrives in fast‑paced, ambiguous environments and is skilled at storytelling, cross‑functional influence, and disciplined execution.
As a director of Product, Strategy & Business Operations — Global Supply Chain, you will… Lead the Rhythm of the Business (RoB) & Enterprise Connectivity
Own GSC’s RoB: ELT updates, Board of Directors materials, quarterly business reviews, annual/long‑range planning, and enterprise initiative tracking.
Coordinate inputs across Sourcing, Manufacturing, FSQ, Planning, and Distribution; ensure one cohesive narrative with clear decisions, trade‑offs, and outcomes.
Prepare executive‑ready visioning documents, strategy briefs, and business cases; tell the story with clarity, data, and implications.
Strategy, Portfolio & Operating Model
Facilitate GSC strategy development (strategic planning process, OKRs, multi‑year roadmaps, investment theses); translate strategy into prioritized portfolios.
Establish and run portfolio governance: intake, prioritization, dependency/risk management, and benefits realization; ensure alignment to enterprise goals.
Provide key inputs to short‑ and long‑term operating plans; partner with Finance on budgets, investment scenarios, and ROI tracking.
Change Leadership, Business Readiness & Communications
Lead program deployment, including business readiness, change management, partner training, and communications.
Educate client groups and teams on policy/process changes; ensure adoption plans are clear and measurable.
Serve as business and program advocate: articulate benefits, define deliverables/timelines, and secure needed support from functional leaders.
Cross‑Functional “Glue” & Issue Resolution
Operate as the single point of contact for business unit‑wide initiatives; direct program plan development and manage resource allocation across GSC and partner teams.
Identify risks and issues impacting implementation; drive resolution paths and escalation routines; maintain accountability on scope, schedule, and budget.
Integrate smoothly with existing PMO/project management in functional areas; clarify roles and responsibilities to eliminate duplication and gaps.
Business Operations, Budget & Team Leadership
Develop and manage budgets, work plans, and staffing plans (as applicable); run team recognition and retention initiatives that support program goals.
Build, coach, and inspire a high‑performing, lean BizOps team; create a culture of ownership, curiosity, and bias for action.
Drive continuous improvement in processes, operating mechanisms, and metrics to increase speed, transparency, and accountability.
Decision Support & Market Insight
Drive, influence, and inform key business decisions by synthesizing industry trends, risk factors, and competitive developments that impact Starbucks’ supply chain.
Provide clear insight‑to‑action storytelling—link metrics to outcomes and decisions; maintain dashboards and mechanisms that track progress vs. OKRs.
Experience, Skills and Knowledge
Multidisciplinary Business Acumen: Apply knowledge of strategy, finance, operations, technology, and organizational design to drive outcomes in cross‑functional initiatives.
Program & Portfolio Leadership: Proven success leading enterprise portfolios; strong governance, dependency and risk management, benefits realization, and stakeholder alignment.
Change Management & Communications: Prepare, communicate, and educate diverse audiences on policy/practice changes; executive‑level storytelling.
Operational Excellence: Deliver programs on time, within scope and budget; establish clear ownership, operating mechanisms, and performance routines.
Influence in Matrixed Environments: Build trusted partnerships across Sourcing, Manufacturing, FSQ, Planning, Distribution, Finance, Legal, Technology, and regional teams.
Analytical & Strategic: Resolve complex problems, scenario planning, trade‑off analysis, KPI design (e.g., service, cost, quality, risk).
Leadership & Team Building: Hire, develop and coach talent; cultivate an inclusive, high‑performance environment.
Mindset: Customer‑focused, practical, creative problem‑solving; thrive in fast‑paced, ambiguous contexts with a bias for execution.
We’d Love To Hear From People With
Bachelor’s degree or equivalent experience required; Master’s/MBA preferred.
10+ years of experience in strategy, business operations, PMO/portfolio leadership, or management consulting, preferably in Retail/QSR/CPG or complex global supply chains.
5+ years leading teams with responsibility for cross‑functional program delivery, executive communications, and change management.
Demonstrated success operating as a single‑threaded leader for enterprise‑scale initiatives and partnering with senior executives, including CSCO/ELT stakeholders.
As a Starbucks partner, you will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short‑term and long‑term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time, eight paid holidays, and two personal days per year. Starbucks also offers a 401(k) retirement plan with employer match, a discounted company stock program, equity program, emergency savings, financial well‑being tools, and 100% upfront tuition coverage for a first‑time bachelor’s degree through the Starbucks College Achievement Plan. Additional benefits include backup care assistance and DACA reimbursement. Full details are available at starbucksbenefits.com.
Join us and inspire with every cup. Apply today! Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1‑888‑611‑2258.
#J-18808-Ljbffr