WalkMe
Program Manager, Digital Success – WalkMe
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today’s complex digital landscape. By leveraging WalkMe’s features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
WalkMe is seeking an experienced and strategic Program Manager – Digital Success to drive cross‑functional initiatives that modernise operations, scale customer success programs, and align digital technologies with business goals.
As part of our growing Scaled Customer Success team, this role will be responsible for designing, implementing, and optimizing digital‑first programs within the Scale team that improve efficiency, enhance collaboration, and enable scalable customer engagement. You’ll bridge strategy and execution—ensuring transformation programs deliver measurable impact and long‑term value across teams.
What You’ll Own
Lead digital transformation initiatives across Scaled Customer Success and cross‑functional teams, from strategy through execution and value realization.
Design and manage program frameworks, playbooks, and governance models to ensure consistency, transparency, and measurable outcomes.
Partner with CS Operations, Product, CX and Marketing to identify and implement tools and workflows that improve scalability and performance.
Manage Tech Touch accounts—supporting tech touch accounts and developing processes, playbooks to ensure these customers receive proactive, scalable engagement.
Plan and facilitate digital engagement programs such as webinars and Office Hours to educate, support, and connect customers at scale.
Collaborate closely with change management and enablement teams to drive adoption of new processes and technologies.
Define and track program success metrics (e.g., efficiency gains, automation impact, customer adoption).
Coordinate program timelines, resources, and communication plans to ensure alignment and delivery.
Use data and analytics to assess performance, uncover opportunities, and inform continuous improvement.
Stay informed on emerging trends in digital transformation, automation, and AI tools to bring innovative solutions into the organisation.
What You Need To Succeed
5+ years of experience in Digital Transformation, Lifecycle Marketing, or Digital/Tech Touch Customer Engagement.
Proven ability to design and execute scalable programs that drive measurable impact.
Experience with automation and engagement tools (e.g., Gainsight, Outreach, Pardot, Marketo or similar).
A customer‑first mindset and passion for creating seamless, data‑informed experiences; proven ability to translate strategy into actionable roadmaps and deliver programs that drive measurable business outcomes.
Strong understanding of change management principles, digital adoption, and organisational enablement.
Excellent project management and communication skills – able to engage technical and business audiences alike.
What Sets Us Apart
Hybrid work arrangement.
Supportive culture that celebrates the whole person and community.
Professional development opportunities.
Wellness programs and benefits, including quarterly wellness reimbursements and annual Wellness Month.
Health coverage options and a generous annual leave policy tailored to regional standards.
Robust retirement contributions seasonal where applicable.
Access to cutting‑edge technology and opportunities for innovation.
The OTE for this role is between $150,000 and $175,000, including salary and variables. Base pay is dependent on location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
WalkMe is an equal‑employment‑opportunity employer. WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre‑employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
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WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today’s complex digital landscape. By leveraging WalkMe’s features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
WalkMe is seeking an experienced and strategic Program Manager – Digital Success to drive cross‑functional initiatives that modernise operations, scale customer success programs, and align digital technologies with business goals.
As part of our growing Scaled Customer Success team, this role will be responsible for designing, implementing, and optimizing digital‑first programs within the Scale team that improve efficiency, enhance collaboration, and enable scalable customer engagement. You’ll bridge strategy and execution—ensuring transformation programs deliver measurable impact and long‑term value across teams.
What You’ll Own
Lead digital transformation initiatives across Scaled Customer Success and cross‑functional teams, from strategy through execution and value realization.
Design and manage program frameworks, playbooks, and governance models to ensure consistency, transparency, and measurable outcomes.
Partner with CS Operations, Product, CX and Marketing to identify and implement tools and workflows that improve scalability and performance.
Manage Tech Touch accounts—supporting tech touch accounts and developing processes, playbooks to ensure these customers receive proactive, scalable engagement.
Plan and facilitate digital engagement programs such as webinars and Office Hours to educate, support, and connect customers at scale.
Collaborate closely with change management and enablement teams to drive adoption of new processes and technologies.
Define and track program success metrics (e.g., efficiency gains, automation impact, customer adoption).
Coordinate program timelines, resources, and communication plans to ensure alignment and delivery.
Use data and analytics to assess performance, uncover opportunities, and inform continuous improvement.
Stay informed on emerging trends in digital transformation, automation, and AI tools to bring innovative solutions into the organisation.
What You Need To Succeed
5+ years of experience in Digital Transformation, Lifecycle Marketing, or Digital/Tech Touch Customer Engagement.
Proven ability to design and execute scalable programs that drive measurable impact.
Experience with automation and engagement tools (e.g., Gainsight, Outreach, Pardot, Marketo or similar).
A customer‑first mindset and passion for creating seamless, data‑informed experiences; proven ability to translate strategy into actionable roadmaps and deliver programs that drive measurable business outcomes.
Strong understanding of change management principles, digital adoption, and organisational enablement.
Excellent project management and communication skills – able to engage technical and business audiences alike.
What Sets Us Apart
Hybrid work arrangement.
Supportive culture that celebrates the whole person and community.
Professional development opportunities.
Wellness programs and benefits, including quarterly wellness reimbursements and annual Wellness Month.
Health coverage options and a generous annual leave policy tailored to regional standards.
Robust retirement contributions seasonal where applicable.
Access to cutting‑edge technology and opportunities for innovation.
The OTE for this role is between $150,000 and $175,000, including salary and variables. Base pay is dependent on location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
WalkMe is an equal‑employment‑opportunity employer. WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre‑employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
#J-18808-Ljbffr