Ulta Beauty
Overview
Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high-performing team that delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives performance, people, and process to achieve results and develop the team.
PRINCIPAL DUTIES & RESPONSIBILITIES
Performance Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Leverage store forecast and payroll budgets to support store scheduling needs and communicate with the GM to maximize productivity and achieve sales and payroll goals. Address underperforming metrics related to services, boutiques, retail sales, loyalty, store visits and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas. Support direct reports in developing and maintaining their clientele. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Stay informed regarding new and existing industry trends, products, and services and be knowledgeable about ingredients and benefits to better serve guests. Maintain prompt, regular attendance and uphold the Ulta Beauty attendance policy. People Attract, hire, retain and source a diverse team for the salon and boutiques, leveraging a variety of methods and address staffing needs for the store. Build a highly engaged team through collaboration, communication, prioritization of work and coaching to drive guest loyalty. Create an inclusive environment that inspires growth and engagement of associates. Support manager and associate development, including training, feedback, performance reviews, and development plans to drive sales performance. Participate in ongoing training to enable continuous professional development and drive sales performance. Establish professional relationships with peers and brand partners to deliver on sales and service goals. Model teamwork and guest service excellence by leading with direction, support, and sharing best practices. Execute the Guest Engagement Leader program through business ownership, associate coaching, and delivering a helpful guest experience to drive APG metrics for the store. Process Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards, including the Infection Control Policy. Adhere to and enforce Ulta Beauty’s dress code. Use scheduling tools to create and adjust schedules, manage attendance, and place the right associates in the right places to provide an exceptional guest experience and support service sales and growth. Use task management tools to prioritize store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment. Protect company assets and minimize loss by ensuring store standards and procedures are met, including safety, inventory control, cash management and loss prevention. Execute day-to-day inventory control processes and complete theft reporting as necessary. Support continuous improvement by adopting company initiatives and technology, communicating expectations, and ensuring task execution. Regularly communicate and provide feedback to field and services leadership on business trends, opportunities, and operational challenges. Job Qualifications Education Bachelor’s degree is preferred Cosmetology license and/or a cosmetology management license where required by state law Experience 2-3+ years relevant, fast-paced retail management experience or other relevant work experience Financial management: driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses Cosmetology management: advanced competency in services, guest experience, and product attachment; knowledge of Board of Cosmetology regulations Retail management: inventory monitoring, operational excellence, service culture, and merchandising directives Leadership: attracting, developing, and motivating top talent; adapting to change and leading a team Skills Proficient with basic technology (POS, Microsoft Office, Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills for multitasking Ability to work under pressure, exercise good judgment in ambiguity, and be adaptable Special Position Requirements Work a flexible, full-time schedule including days, evenings, weekends, and holidays Attend corporate business meetings and conferences WORKING CONDITIONS Continuous mobility throughout the store during shift Frequent standing, bending, reaching, and twisting Frequent lifting and/or moving up to 25 lbs during shift Continuous coordination and manipulation of objects Frequent use of computer and related devices If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process to determine reasonable accommodations. The pay range for this position is $33.00 - $40.00 / Hour with the opportunity for additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including education, qualifications, experience, and location. Full-time positions are eligible for benefits; part-time positions are eligible for certain benefits. For more information, visit the Benefits page. About Ulta Beauty Ulta Beauty is the largest North American beauty retailer with a wide range of products and services. We will consider all qualified applicants, including those with arrest records or other criminal histories, in compliance with applicable laws.
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Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high-performing team that delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives performance, people, and process to achieve results and develop the team.
PRINCIPAL DUTIES & RESPONSIBILITIES
Performance Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Leverage store forecast and payroll budgets to support store scheduling needs and communicate with the GM to maximize productivity and achieve sales and payroll goals. Address underperforming metrics related to services, boutiques, retail sales, loyalty, store visits and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas. Support direct reports in developing and maintaining their clientele. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Stay informed regarding new and existing industry trends, products, and services and be knowledgeable about ingredients and benefits to better serve guests. Maintain prompt, regular attendance and uphold the Ulta Beauty attendance policy. People Attract, hire, retain and source a diverse team for the salon and boutiques, leveraging a variety of methods and address staffing needs for the store. Build a highly engaged team through collaboration, communication, prioritization of work and coaching to drive guest loyalty. Create an inclusive environment that inspires growth and engagement of associates. Support manager and associate development, including training, feedback, performance reviews, and development plans to drive sales performance. Participate in ongoing training to enable continuous professional development and drive sales performance. Establish professional relationships with peers and brand partners to deliver on sales and service goals. Model teamwork and guest service excellence by leading with direction, support, and sharing best practices. Execute the Guest Engagement Leader program through business ownership, associate coaching, and delivering a helpful guest experience to drive APG metrics for the store. Process Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards, including the Infection Control Policy. Adhere to and enforce Ulta Beauty’s dress code. Use scheduling tools to create and adjust schedules, manage attendance, and place the right associates in the right places to provide an exceptional guest experience and support service sales and growth. Use task management tools to prioritize store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment. Protect company assets and minimize loss by ensuring store standards and procedures are met, including safety, inventory control, cash management and loss prevention. Execute day-to-day inventory control processes and complete theft reporting as necessary. Support continuous improvement by adopting company initiatives and technology, communicating expectations, and ensuring task execution. Regularly communicate and provide feedback to field and services leadership on business trends, opportunities, and operational challenges. Job Qualifications Education Bachelor’s degree is preferred Cosmetology license and/or a cosmetology management license where required by state law Experience 2-3+ years relevant, fast-paced retail management experience or other relevant work experience Financial management: driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses Cosmetology management: advanced competency in services, guest experience, and product attachment; knowledge of Board of Cosmetology regulations Retail management: inventory monitoring, operational excellence, service culture, and merchandising directives Leadership: attracting, developing, and motivating top talent; adapting to change and leading a team Skills Proficient with basic technology (POS, Microsoft Office, Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills for multitasking Ability to work under pressure, exercise good judgment in ambiguity, and be adaptable Special Position Requirements Work a flexible, full-time schedule including days, evenings, weekends, and holidays Attend corporate business meetings and conferences WORKING CONDITIONS Continuous mobility throughout the store during shift Frequent standing, bending, reaching, and twisting Frequent lifting and/or moving up to 25 lbs during shift Continuous coordination and manipulation of objects Frequent use of computer and related devices If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process to determine reasonable accommodations. The pay range for this position is $33.00 - $40.00 / Hour with the opportunity for additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including education, qualifications, experience, and location. Full-time positions are eligible for benefits; part-time positions are eligible for certain benefits. For more information, visit the Benefits page. About Ulta Beauty Ulta Beauty is the largest North American beauty retailer with a wide range of products and services. We will consider all qualified applicants, including those with arrest records or other criminal histories, in compliance with applicable laws.
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