Texas Department of Transportation
Information Specialist IV- Traffic Safety
Texas Department of Transportation, Austin, Texas, us, 78716
Performs research, develops and generates a variety of informational articles, publications, documents, programs, procedural manuals, and presentations for the Traffic Safety Division. Work involves providing complex information through multiple types of media, developing and overseeing programs and processes. Work requires contact with the public. Work involves communicating information in person, electronically and via phone. Employees at this level are virtually self-supervising and assume direct accountability for the work product.
Essential Duties
Researches, plans, composes, edits, and reformats a variety of materials including manuals, newsletters, technical documents, brochures, forms, posters, organizational charts, speeches, talking points and presentations, utilizing applicable computer software programs.
Develops informational and educational programs for employees and the public for print, audio/visual, and web‑based formats.
Reviews and analyzes incoming materials including literature, administrative rules, policy history, legislation and other research materials for pertinent information to be included in publications, documents, internal operating procedures, or written summaries.
Directs, develops, and evaluates presentations, dashboards, metrics and goals.
Develops and updates the division’s SharePoint sites and content. Creates new web pages and revises existing web pages, ensuring current content is displayed on the division’s internet and intranet sites.
Coordinates and responds to Public Information / Open Records Requests for the Traffic Safety Division.
Assists the Communications Division’s Media Relations Section by developing concise, accurate and timely responses to inquiries from the media regarding division responsibilities.
Coordinates and responds to all TxDOT.gov customer service inquiries received in the Traffic Safety Division.
Prepares sensitive and high‑level correspondence and administrative or technical reports.
Serves as representative in interagency groups and on technical committees.
Answers inquiries regarding specific areas of expertise; assesses project requirements with clients and supervisors; defines audience and specifies goals.
Performs other job responsibilities as assigned.
Minimum Qualifications Education : Bachelor's Degree in Communications, Public Relations, Business or related disciplines. Relevant work experience may be substituted for degree on a year per year basis. Substitutions for Minimum Qualifications.
Experience : 5 years writing, editing, journalism or communications related activities. (Experience can be satisfied by full time or prorated part time equivalent). Related graduate level education may be substituted for experience on a year per year basis.
Licenses and Certifications : Valid driver’s license. This position requires driving a state vehicle.
Competencies
Extensive knowledge of writing methodologies and strategies to develop and implement appropriate informational and educational materials, presentations, white papers and talking points for division leadership.
Interpreting and analyzing applicable laws, rules, and regulations.
Developing and implementing internal policies, procedures, and technical information.
Composing and proofing correspondence and informational materials.
Researching, analyzing, and organizing business, statistical and technical data.
Preparing and maintaining confidential and sensitive records, files, and reports.
Program/project planning, development, and management methodologies.
Web design and use of applicable developmental tools for web structures, online manuals, SharePoint and other data display tools.
Providing prompt and courteous customer service; advising customers when delays are necessary and following up on identified problems until resolved.
Public relations for maintaining effective working relationships with individuals and groups, both internal and external.
Establishing plans and setting objectives and goals that support overall business strategy/results; anticipating and adjusting for problems/roadblocks.
Shows initiative and action beyond what is required to improve products or services; is self‑starting and completes assignments independently without constant supervision.
Physical Requirements and Working Conditions
Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs
Standing-prolonged periods of time
Repetitive Motion-substantial movements of the wrists, hands, and/or fingers
Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading
Conditions of Employment Standard Conditions of Employment (TxDOT) to read the standard conditions of employment for all positions.
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Essential Duties
Researches, plans, composes, edits, and reformats a variety of materials including manuals, newsletters, technical documents, brochures, forms, posters, organizational charts, speeches, talking points and presentations, utilizing applicable computer software programs.
Develops informational and educational programs for employees and the public for print, audio/visual, and web‑based formats.
Reviews and analyzes incoming materials including literature, administrative rules, policy history, legislation and other research materials for pertinent information to be included in publications, documents, internal operating procedures, or written summaries.
Directs, develops, and evaluates presentations, dashboards, metrics and goals.
Develops and updates the division’s SharePoint sites and content. Creates new web pages and revises existing web pages, ensuring current content is displayed on the division’s internet and intranet sites.
Coordinates and responds to Public Information / Open Records Requests for the Traffic Safety Division.
Assists the Communications Division’s Media Relations Section by developing concise, accurate and timely responses to inquiries from the media regarding division responsibilities.
Coordinates and responds to all TxDOT.gov customer service inquiries received in the Traffic Safety Division.
Prepares sensitive and high‑level correspondence and administrative or technical reports.
Serves as representative in interagency groups and on technical committees.
Answers inquiries regarding specific areas of expertise; assesses project requirements with clients and supervisors; defines audience and specifies goals.
Performs other job responsibilities as assigned.
Minimum Qualifications Education : Bachelor's Degree in Communications, Public Relations, Business or related disciplines. Relevant work experience may be substituted for degree on a year per year basis. Substitutions for Minimum Qualifications.
Experience : 5 years writing, editing, journalism or communications related activities. (Experience can be satisfied by full time or prorated part time equivalent). Related graduate level education may be substituted for experience on a year per year basis.
Licenses and Certifications : Valid driver’s license. This position requires driving a state vehicle.
Competencies
Extensive knowledge of writing methodologies and strategies to develop and implement appropriate informational and educational materials, presentations, white papers and talking points for division leadership.
Interpreting and analyzing applicable laws, rules, and regulations.
Developing and implementing internal policies, procedures, and technical information.
Composing and proofing correspondence and informational materials.
Researching, analyzing, and organizing business, statistical and technical data.
Preparing and maintaining confidential and sensitive records, files, and reports.
Program/project planning, development, and management methodologies.
Web design and use of applicable developmental tools for web structures, online manuals, SharePoint and other data display tools.
Providing prompt and courteous customer service; advising customers when delays are necessary and following up on identified problems until resolved.
Public relations for maintaining effective working relationships with individuals and groups, both internal and external.
Establishing plans and setting objectives and goals that support overall business strategy/results; anticipating and adjusting for problems/roadblocks.
Shows initiative and action beyond what is required to improve products or services; is self‑starting and completes assignments independently without constant supervision.
Physical Requirements and Working Conditions
Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs
Standing-prolonged periods of time
Repetitive Motion-substantial movements of the wrists, hands, and/or fingers
Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading
Conditions of Employment Standard Conditions of Employment (TxDOT) to read the standard conditions of employment for all positions.
#J-18808-Ljbffr