Advanced Containment Systems, Inc.
Inside Sales Representative
Advanced Containment Systems, Inc., Houston, Texas, United States, 77246
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Inside Sales Representative
role at
Advanced Containment Systems, Inc.
Purpose of the Position Provide direct support to the Sales Manager in the ongoing development of existing and prospective ACSI customers. Interact with all business targets through excellent telephone and computer sales and communications skills and develop phone-based revenue generation through real-time responses to sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Be proficient in job knowledge of all products being offered to customers. Provide and process information in response to inquiries, concerns and requests about products and services. Provide qualified inquiries with price quotes, and follow up on all quotes to reach Closed/Won or provide reason why the opportunity was Lost.
Essential Job Functions
Represent ACSI in a positive and professional manner to all internal and external customers
Manage customers' accounts in all related company software systems - CRM & ERP
Communicate and maintain relationships with customers and distributors
Ability to qualify each inquiry and then guide them by providing related information about the products that fit their need
Create accurate quotes based on Estimating and Engineering inputs
Process orders from customers and expedite as needed
Respond promptly and follow up on customer inquiries and orders
Provide customers with product delivery and pricing
Inform customers of status or any changes in delivery of product
Provide customers with technical support directly or via other team members
Provide shipping/delivery information to warehouse and production team
Provide information to production team about new jobs
Work with engineers to design custom product for customers
Communicate and coordinate with internal departments and outside contacts to satisfy clients and achieve company goals
Participate in meetings and take responsibility for sales improvement initiatives and other assigned action items
Participate in Trade Shows - must be able to travel throughout various locations in the U.S. several times per year and be able stay up to five (5) days at each event as needed
Ensure sales administration duties are performed accurately and on time in all related computer software resources as assigned
Provide feedback and recommendations to Sales Manager regarding the improvement of customer sales and retention tools and procedures
Handle and resolve customer complaints
Organize workflow to meet customer timeframes
Keep records of customer interactions in CRM and transactions via quotes
Record details of inquiries, comments and complaints in CRM
Record details of actions taken including phone calls and emails
Ensure all of the duties of the position are completed as per the job description
Marginal Job Functions
Performs other duties as assigned
Required Knowledge, Skills And Abilities
High school diploma, general education degree or equivalent
3 years of proven sales experience
Prior experience with manufacturing sales is a plus
Knowledge of sales and customer service principles and practices
Knowledge of relevant computer applications - Microsoft Office and CRM
Ability to type accurately
Knowledge of administrative procedures
Numeric, oral and written language applications
Having similar product knowledge is preferred
Key Competencies
Interpersonal skills - outgoing and engaging personality
Communication skills - verbal and written
Outstanding listening skills
Exceptional problem analysis and problem-solving skills
Close attention to detail and accuracyGood data collection and ordering skills
Great adaptability
Strong Initiative
High stress tolerance for a fast-paced sales environment
Working Conditions Hours: 8 per day 7:00 a.m. to 4:00 p.m. or 8:00 a.m. to 5:00 p.m.; Week: 40 hrs; Overtime hours must be pre‑approved; Lunch: 1 hour; Sitting: 70% of time; Standing & walking: 30% of time.
Environment: Office and plant environment.
Physical Tasks: Minimum. Stress: Medium.
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Inside Sales Representative
role at
Advanced Containment Systems, Inc.
Purpose of the Position Provide direct support to the Sales Manager in the ongoing development of existing and prospective ACSI customers. Interact with all business targets through excellent telephone and computer sales and communications skills and develop phone-based revenue generation through real-time responses to sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Be proficient in job knowledge of all products being offered to customers. Provide and process information in response to inquiries, concerns and requests about products and services. Provide qualified inquiries with price quotes, and follow up on all quotes to reach Closed/Won or provide reason why the opportunity was Lost.
Essential Job Functions
Represent ACSI in a positive and professional manner to all internal and external customers
Manage customers' accounts in all related company software systems - CRM & ERP
Communicate and maintain relationships with customers and distributors
Ability to qualify each inquiry and then guide them by providing related information about the products that fit their need
Create accurate quotes based on Estimating and Engineering inputs
Process orders from customers and expedite as needed
Respond promptly and follow up on customer inquiries and orders
Provide customers with product delivery and pricing
Inform customers of status or any changes in delivery of product
Provide customers with technical support directly or via other team members
Provide shipping/delivery information to warehouse and production team
Provide information to production team about new jobs
Work with engineers to design custom product for customers
Communicate and coordinate with internal departments and outside contacts to satisfy clients and achieve company goals
Participate in meetings and take responsibility for sales improvement initiatives and other assigned action items
Participate in Trade Shows - must be able to travel throughout various locations in the U.S. several times per year and be able stay up to five (5) days at each event as needed
Ensure sales administration duties are performed accurately and on time in all related computer software resources as assigned
Provide feedback and recommendations to Sales Manager regarding the improvement of customer sales and retention tools and procedures
Handle and resolve customer complaints
Organize workflow to meet customer timeframes
Keep records of customer interactions in CRM and transactions via quotes
Record details of inquiries, comments and complaints in CRM
Record details of actions taken including phone calls and emails
Ensure all of the duties of the position are completed as per the job description
Marginal Job Functions
Performs other duties as assigned
Required Knowledge, Skills And Abilities
High school diploma, general education degree or equivalent
3 years of proven sales experience
Prior experience with manufacturing sales is a plus
Knowledge of sales and customer service principles and practices
Knowledge of relevant computer applications - Microsoft Office and CRM
Ability to type accurately
Knowledge of administrative procedures
Numeric, oral and written language applications
Having similar product knowledge is preferred
Key Competencies
Interpersonal skills - outgoing and engaging personality
Communication skills - verbal and written
Outstanding listening skills
Exceptional problem analysis and problem-solving skills
Close attention to detail and accuracyGood data collection and ordering skills
Great adaptability
Strong Initiative
High stress tolerance for a fast-paced sales environment
Working Conditions Hours: 8 per day 7:00 a.m. to 4:00 p.m. or 8:00 a.m. to 5:00 p.m.; Week: 40 hrs; Overtime hours must be pre‑approved; Lunch: 1 hour; Sitting: 70% of time; Standing & walking: 30% of time.
Environment: Office and plant environment.
Physical Tasks: Minimum. Stress: Medium.
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