Otis Elevator Co.
Date Posted:
2025-10-23
Country:
United States of America
Location:
OT532: NQA - Lorton, VA 9712-D Gunston Cove Road, Lorton, VA, 22079 USA
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
Otis Elevator Company is searching for a highly motivated Sr Manager, Service Sales to lead a high performing team within the Northern VA operating territory. The Sr Manager, Service Sales is managing all sales processes, providing direction for continuous improvement initiatives and meeting or exceeding the operating territory’s business objectives. You will lead the service sales colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. This role has a direct reporting partnership with the General Manager of the Northern VA office.
On a typical day you will:
Partner with and support the Northern VA General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives
In partnership with the General Manager and Sales Enablement teams, build the operating territory’s service sales plan while managing standardized sales processes and sales management tools to be applied
Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants
As the Service Sales Manager, you will lead the resolution of all customer issues within your operating territory as the key point of escalation including collection efforts and contractual disputes
Develop a keen sense for key prospective customers within the operating territory and manage all accounts regarding any at risk or cancellations
Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs
What you will need to be successful
Bachelor’s degree highly desired, with 5 years of elevator industry experience or in another service-oriented business.
High school or equivalent, plus 10 years of relevant experience
5+ years B2B sales experience
Prior people leadership experience
Possess overall knowledge of products and product applications; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
What we offer:
The chance to work for an industry-leading brand with an historic legacy
A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
Enjoy three weeks of paid vacation, along with paid company holidays
We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
Life insurance and disability coverage to protect you and your family.
Voluntary benefits, including options for legal, pet, home, and auto insurance.
We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
Pursue your educational goals with our tuition reimbursement program.
Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Click on this link to read the Policy and Terms
#J-18808-Ljbffr
2025-10-23
Country:
United States of America
Location:
OT532: NQA - Lorton, VA 9712-D Gunston Cove Road, Lorton, VA, 22079 USA
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
Otis Elevator Company is searching for a highly motivated Sr Manager, Service Sales to lead a high performing team within the Northern VA operating territory. The Sr Manager, Service Sales is managing all sales processes, providing direction for continuous improvement initiatives and meeting or exceeding the operating territory’s business objectives. You will lead the service sales colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. This role has a direct reporting partnership with the General Manager of the Northern VA office.
On a typical day you will:
Partner with and support the Northern VA General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives
In partnership with the General Manager and Sales Enablement teams, build the operating territory’s service sales plan while managing standardized sales processes and sales management tools to be applied
Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants
As the Service Sales Manager, you will lead the resolution of all customer issues within your operating territory as the key point of escalation including collection efforts and contractual disputes
Develop a keen sense for key prospective customers within the operating territory and manage all accounts regarding any at risk or cancellations
Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs
What you will need to be successful
Bachelor’s degree highly desired, with 5 years of elevator industry experience or in another service-oriented business.
High school or equivalent, plus 10 years of relevant experience
5+ years B2B sales experience
Prior people leadership experience
Possess overall knowledge of products and product applications; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
What we offer:
The chance to work for an industry-leading brand with an historic legacy
A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
Enjoy three weeks of paid vacation, along with paid company holidays
We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
Life insurance and disability coverage to protect you and your family.
Voluntary benefits, including options for legal, pet, home, and auto insurance.
We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
Pursue your educational goals with our tuition reimbursement program.
Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Click on this link to read the Policy and Terms
#J-18808-Ljbffr