KEMBA Financial Credit Union
Commercial Loan Servicing Specialist
KEMBA Financial Credit Union, Columbus, Ohio, United States, 43224
Title: Commercial Loan Servicing Specialist
Reports to: Director of Commercial Credit
Supervises: None
Status: Non-Exempt
Objective The Commercial Loan Servicing Specialist is responsible for supporting the accurate administration and servicing of commercial loan products including term loans, SBA loans, lines of credit, and construction loans. This role ensures regulatory compliance and delivers exceptional member service throughout the loan lifecycle.
Duties and Responsibilities
Administers new loan origination and transfer of servicer boarding records to the core system
Services a diverse portfolio of commercial loans, including term, SBA, construction, and revolving credit facilities
Collaborates with third‑party loan servicers to ensure timely and accurate portfolio management
Processes loan payments, advances, and payoffs in accordance with established procedures
Monitors loan covenants, insurance coverage, and compliance deadlines
Maintains complete and accurate loan documentation and servicing records
Coordinates loan modifications, renewals, and extensions in partnership with internal stakeholders
Responds to borrower inquiries and resolves servicing‑related issues promptly and professionally
Prepares and distributes reports for internal teams and regulatory agencies
Supports audits, examinations, and portfolio reviews
Ensures strict adherence to internal policies and applicable regulatory requirements (FDIC, OCC, SBA, etc.)
Participates in the implementation and enhancement of Servicing and Loan Origination System (LOS) platforms
Assists in gathering business requirements, mapping workflows, and configuring system settings
Supports integration of third‑party services, including credit bureaus, identity verification, and document management tools
Conducts system testing and provides actionable feedback to development teams and vendors
Monitors system performance and recommends improvements to enhance scalability and user experience
Collects and compiles Home Mortgage Disclosure Act (HMDA) data from loan origination systems and other relevant sources
Reviews and validates HMDA Loan Application Register (LAR) entries for accuracy, completeness, and regulatory compliance
Performs regular HMDA quality control checks to identify and correct data discrepancies prior to submission
Assists in preparing, organizing, and validating documentation and datasets required for internal audits, external regulatory examinations (e.g., CFPB, OCC, FDIC), and periodic compliance reviews
Ensures system compliance with data security protocols and regulatory standards
Assists in other areas as directed by Credit Union management
Develops an understanding of credit union history, philosophy, organization, policies, and operational procedures
On a self‑directed basis, continues to improve individual competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions:
Works well with partners and peers
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to feedback
Required Qualifications
High school diploma or equivalent education and experience
3 years of experience in commercial lending or loan servicing
Strong understanding of commercial loan structures, servicing practices, and regulatory frameworks
Strong working knowledge of Microsoft Office Suite (Excel, Word, Outlook)
Demonstrates strong attention to detail and organizational skills
Values a high degree of accuracy and speed
Professional demeanor
Exceptional verbal and written communication skills
Adapts to quick changes in pace or workload
Ability to work well independently, or as part of a team
Assertive problem‑solving skills
Physical Demands The employee is regularly required to sit, use their hands, reach with their arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
Seniority level: Associate
Employment type: Full‑time
Job function: Strategy/Planning and Information Technology
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Reports to: Director of Commercial Credit
Supervises: None
Status: Non-Exempt
Objective The Commercial Loan Servicing Specialist is responsible for supporting the accurate administration and servicing of commercial loan products including term loans, SBA loans, lines of credit, and construction loans. This role ensures regulatory compliance and delivers exceptional member service throughout the loan lifecycle.
Duties and Responsibilities
Administers new loan origination and transfer of servicer boarding records to the core system
Services a diverse portfolio of commercial loans, including term, SBA, construction, and revolving credit facilities
Collaborates with third‑party loan servicers to ensure timely and accurate portfolio management
Processes loan payments, advances, and payoffs in accordance with established procedures
Monitors loan covenants, insurance coverage, and compliance deadlines
Maintains complete and accurate loan documentation and servicing records
Coordinates loan modifications, renewals, and extensions in partnership with internal stakeholders
Responds to borrower inquiries and resolves servicing‑related issues promptly and professionally
Prepares and distributes reports for internal teams and regulatory agencies
Supports audits, examinations, and portfolio reviews
Ensures strict adherence to internal policies and applicable regulatory requirements (FDIC, OCC, SBA, etc.)
Participates in the implementation and enhancement of Servicing and Loan Origination System (LOS) platforms
Assists in gathering business requirements, mapping workflows, and configuring system settings
Supports integration of third‑party services, including credit bureaus, identity verification, and document management tools
Conducts system testing and provides actionable feedback to development teams and vendors
Monitors system performance and recommends improvements to enhance scalability and user experience
Collects and compiles Home Mortgage Disclosure Act (HMDA) data from loan origination systems and other relevant sources
Reviews and validates HMDA Loan Application Register (LAR) entries for accuracy, completeness, and regulatory compliance
Performs regular HMDA quality control checks to identify and correct data discrepancies prior to submission
Assists in preparing, organizing, and validating documentation and datasets required for internal audits, external regulatory examinations (e.g., CFPB, OCC, FDIC), and periodic compliance reviews
Ensures system compliance with data security protocols and regulatory standards
Assists in other areas as directed by Credit Union management
Develops an understanding of credit union history, philosophy, organization, policies, and operational procedures
On a self‑directed basis, continues to improve individual competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions:
Works well with partners and peers
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to feedback
Required Qualifications
High school diploma or equivalent education and experience
3 years of experience in commercial lending or loan servicing
Strong understanding of commercial loan structures, servicing practices, and regulatory frameworks
Strong working knowledge of Microsoft Office Suite (Excel, Word, Outlook)
Demonstrates strong attention to detail and organizational skills
Values a high degree of accuracy and speed
Professional demeanor
Exceptional verbal and written communication skills
Adapts to quick changes in pace or workload
Ability to work well independently, or as part of a team
Assertive problem‑solving skills
Physical Demands The employee is regularly required to sit, use their hands, reach with their arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
Seniority level: Associate
Employment type: Full‑time
Job function: Strategy/Planning and Information Technology
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