Infosys Limited
Senior Principal, Business Consulting - Business Process Transformation & Optimi
Infosys Limited, Dallas, Texas, United States, 75215
Senior Principal, Business Consulting – Business Process Transformation & Optimization Lead
Infosys Consulting’s AIX practice seeks an experienced Management Consultant at Senior Principal Level with expertise in Business Process Transformation & Optimization.
Location:
Texas, USA
About the Role We’re launching the next wave of Intelligent Process Excellence and growing our team with individuals who bring insights and best practices to help organizations in their transformation. You will strategize, build, and run our Signavio capability within the Services, Utilities, Resources & Energy (SURE) practice, advising clients on innovative and digital ways of working.
Responsibilities
Part of the practice leadership team, shape the direction, strategy, and success of the practice.
Work with clients to drive business process transformation programs using Business Process Management systems, modeling, redesign, optimization, automation, and AI.
Analyze requirements, processes, and impediments to improve business outcomes.
Develop and optimize Business Process Optimization services including Centers of Excellence (CoEs), process assessments, modeling, mining, intelligent automation, business case, and vendor selection.
Lead projects focused on industry‑leading process improvement opportunities.
Define core application architecture and infrastructure for Business Process Optimization.
Deploy advanced Business Process Modeling capabilities with client process and technology leaders.
Document and maintain Process Definition Documents (PDD) and Solution Design Documents (SDD) throughout the project lifecycle.
Create technology solution designs, road maps, and case definitions at platform and architectural levels.
Set up automation environments and define infrastructure requirements.
Collaborate with Talent & Organization practice to sell and implement change management programs.
Lead proposal development and pursuit of multimillion‑dollar programs, managing the pipeline from opportunity to contract.
Estimate effort and assumptions for Business Process Optimization solution implementation.
Lead and mentor project teams, building consultant capabilities.
Contribute to practice development, author thought‑leadership white papers, case studies, and define consulting offers.
Qualifications
Bachelor’s degree and at least 15 years of progressive work experience in a customer‑facing role in a large consulting firm or industry.
15 years of experience leading teams of consultants in intelligent automation delivery, including operating model, opportunity assessment, discovery, requirements definition, solution architecture, design, development, testing and production release.
15 years of experience in Business Process Transformation and modeling platforms (PegaSystems, IBM BPM, Appian, ServiceNow, Salesforce, Comunda, Signavio).
5 years of experience implementing intelligent automation projects (robotics, low‑code, OCR, chatbots or virtual assistants, NLP, machine learning).
5 years of experience with intelligent automation platforms such as UiPath, Automation Anywhere, Blue Prism or Microsoft.
5 years of experience using Agile or RPA methodologies.
3 years of experience with Process and Task Mining (specifically UiPath Process Mining).
Excellent written and verbal communication, presentation, client service and collaboration skills.
Strong problem‑solving, troubleshooting and process mapping skills; effective communication with senior business and IT stakeholders.
Experience leading or supervising a team of professionals.
Willing and able to travel up to 80 % (weekly) as required.
Authorized to work in the United States without employer‑based visa sponsorship.
Resident of an Infosys Consulting Hub Location (New York, Los Angeles, Atlanta, Dallas, Houston, Chicago, San Francisco).
Preferred Qualifications
Experience in at least one industry sector: Services, Utilities, Resources, Energy, Financial Services, Insurance, Consumer Goods, Healthcare & Life Sciences, Retail, or Manufacturing.
Experience in at least one functional area: Finance, Marketing, Sales, Customer Service, Customer Experience or Supply Chain.
Experience in strategy‑to‑implementation programs related to Business Process Transformation (especially digital) and cloud‑based programs.
Experience with process improvement and re‑engineering using process mining technologies (IBM Blueworks Live, ARIS, Celonis, Signavio).
Experience with Agile, Scrum methodologies.
About Infosys Consulting Infosys Consulting is a next‑generation consulting partner that bridges strategy and execution. With an AI‑first mindset, deep industry knowledge, and the combined strengths of business and technology consulting, we help enterprises turn bold vision into tangible outcomes, faster, smarter, and at scale.
EEO Statement Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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Location:
Texas, USA
About the Role We’re launching the next wave of Intelligent Process Excellence and growing our team with individuals who bring insights and best practices to help organizations in their transformation. You will strategize, build, and run our Signavio capability within the Services, Utilities, Resources & Energy (SURE) practice, advising clients on innovative and digital ways of working.
Responsibilities
Part of the practice leadership team, shape the direction, strategy, and success of the practice.
Work with clients to drive business process transformation programs using Business Process Management systems, modeling, redesign, optimization, automation, and AI.
Analyze requirements, processes, and impediments to improve business outcomes.
Develop and optimize Business Process Optimization services including Centers of Excellence (CoEs), process assessments, modeling, mining, intelligent automation, business case, and vendor selection.
Lead projects focused on industry‑leading process improvement opportunities.
Define core application architecture and infrastructure for Business Process Optimization.
Deploy advanced Business Process Modeling capabilities with client process and technology leaders.
Document and maintain Process Definition Documents (PDD) and Solution Design Documents (SDD) throughout the project lifecycle.
Create technology solution designs, road maps, and case definitions at platform and architectural levels.
Set up automation environments and define infrastructure requirements.
Collaborate with Talent & Organization practice to sell and implement change management programs.
Lead proposal development and pursuit of multimillion‑dollar programs, managing the pipeline from opportunity to contract.
Estimate effort and assumptions for Business Process Optimization solution implementation.
Lead and mentor project teams, building consultant capabilities.
Contribute to practice development, author thought‑leadership white papers, case studies, and define consulting offers.
Qualifications
Bachelor’s degree and at least 15 years of progressive work experience in a customer‑facing role in a large consulting firm or industry.
15 years of experience leading teams of consultants in intelligent automation delivery, including operating model, opportunity assessment, discovery, requirements definition, solution architecture, design, development, testing and production release.
15 years of experience in Business Process Transformation and modeling platforms (PegaSystems, IBM BPM, Appian, ServiceNow, Salesforce, Comunda, Signavio).
5 years of experience implementing intelligent automation projects (robotics, low‑code, OCR, chatbots or virtual assistants, NLP, machine learning).
5 years of experience with intelligent automation platforms such as UiPath, Automation Anywhere, Blue Prism or Microsoft.
5 years of experience using Agile or RPA methodologies.
3 years of experience with Process and Task Mining (specifically UiPath Process Mining).
Excellent written and verbal communication, presentation, client service and collaboration skills.
Strong problem‑solving, troubleshooting and process mapping skills; effective communication with senior business and IT stakeholders.
Experience leading or supervising a team of professionals.
Willing and able to travel up to 80 % (weekly) as required.
Authorized to work in the United States without employer‑based visa sponsorship.
Resident of an Infosys Consulting Hub Location (New York, Los Angeles, Atlanta, Dallas, Houston, Chicago, San Francisco).
Preferred Qualifications
Experience in at least one industry sector: Services, Utilities, Resources, Energy, Financial Services, Insurance, Consumer Goods, Healthcare & Life Sciences, Retail, or Manufacturing.
Experience in at least one functional area: Finance, Marketing, Sales, Customer Service, Customer Experience or Supply Chain.
Experience in strategy‑to‑implementation programs related to Business Process Transformation (especially digital) and cloud‑based programs.
Experience with process improvement and re‑engineering using process mining technologies (IBM Blueworks Live, ARIS, Celonis, Signavio).
Experience with Agile, Scrum methodologies.
About Infosys Consulting Infosys Consulting is a next‑generation consulting partner that bridges strategy and execution. With an AI‑first mindset, deep industry knowledge, and the combined strengths of business and technology consulting, we help enterprises turn bold vision into tangible outcomes, faster, smarter, and at scale.
EEO Statement Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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