Senior Director, Operations & Program Management

* Proactively develop and manage client relationships, ensuring that expected service levels are achieved.* Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.* Deliver an exceptional quality of service to the client, as reflected by client feedback.* Bachelor’s Degree or Diploma in Business Administration, Property or Operations Management would be an advantage.* Minimum 8 years experience in facilities, property management or related field.* Minimum 5 years experience managing a diverse team.* Proficiency in a range of information technology tools and platforms.* Excellent communication and relationship management skills.* Finance management skills and experience.* Strong analytical, organizational and presentation skills.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit . #J-18808-Ljbffr