XCUTiVES Inc
Connecting Top Tech Talent with Growth Opportunities | IT Recruiter | Talent Acquisition Specialist
About the Role Lead pre?sales engagements and transformation initiatives in IT operations with C?level stakeholders. Responsibilities Define GTM strategies for modern observability and AIOps solutions. Drive AI?led automation using GenAI, RPA, and intelligent workflows across service management. Evaluate emerging technologies (AI/ML, FinOps, LLMs) and define future?state ITOM strategies. Conduct executive briefings, workshops, and evangelize observability modernization. Design and implement service management frameworks across Incident, Problem, Change, and CMDB. Integrate Observability with ITSM processes to enable proactive and automated operations. Align infrastructure performance with SLAs and business KPIs using service mapping and analytics.
Drive ServiceNow?based transformations including Discovery, Event Management, and Service Mapping. Qualifications 12+ years in IT with 6+ years in Observability, AIOps, IT Automation, and ServiceNow ITOM. Hands?on with Splunk, Dynatrace, Datadog, ServiceNow, Broadcom, OpenText. Experience designing CI/CD and observability pipelines in DevOps/SRE models. ITSM Process Design (Incident, Change, Problem), CMDB, Service Mapping. Integration of observability tools with service workflows and automation.
Required Skills Strong knowledge of workflow orchestration, AI?driven ITSM, RPA, Chatbots. Familiarity with GenAI, LLMs, FinOps, and automation in hybrid/multi?cloud environments. Proficiency with tools like BMC Helix, Jira, ServiceNow Discovery, CMDB.
Employee Benefits Summary Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Seniority level
Director
Employment type
Full?time
Job function
Consulting
Industries
IT Services and IT Consulting
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About the Role Lead pre?sales engagements and transformation initiatives in IT operations with C?level stakeholders. Responsibilities Define GTM strategies for modern observability and AIOps solutions. Drive AI?led automation using GenAI, RPA, and intelligent workflows across service management. Evaluate emerging technologies (AI/ML, FinOps, LLMs) and define future?state ITOM strategies. Conduct executive briefings, workshops, and evangelize observability modernization. Design and implement service management frameworks across Incident, Problem, Change, and CMDB. Integrate Observability with ITSM processes to enable proactive and automated operations. Align infrastructure performance with SLAs and business KPIs using service mapping and analytics.
Drive ServiceNow?based transformations including Discovery, Event Management, and Service Mapping. Qualifications 12+ years in IT with 6+ years in Observability, AIOps, IT Automation, and ServiceNow ITOM. Hands?on with Splunk, Dynatrace, Datadog, ServiceNow, Broadcom, OpenText. Experience designing CI/CD and observability pipelines in DevOps/SRE models. ITSM Process Design (Incident, Change, Problem), CMDB, Service Mapping. Integration of observability tools with service workflows and automation.
Required Skills Strong knowledge of workflow orchestration, AI?driven ITSM, RPA, Chatbots. Familiarity with GenAI, LLMs, FinOps, and automation in hybrid/multi?cloud environments. Proficiency with tools like BMC Helix, Jira, ServiceNow Discovery, CMDB.
Employee Benefits Summary Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Seniority level
Director
Employment type
Full?time
Job function
Consulting
Industries
IT Services and IT Consulting
#J-18808-Ljbffr