Talent Software Services
Desktop Support Technician
Talent Software Services, Saint Paul, Minnesota, United States, 55130
Overview
1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Base pay range
$35.00/hr - $40.00/hr Description
Install, configure, diagnose, repair, maintain, and upgrade all PC hardware and equipment to ensure optimal performance. Perform device lifecycle management, including imaging, deployments, break/fix support, and hardware/software upgrades. Troubleshoot hardware, software, applications, and network issues; analyze problems and implement accurate, timely resolutions without defaulting to reimaging. Support enterprise applications including Microsoft 365 Suite (Outlook, Teams, OneDrive, OneNote, SharePoint, browsers). Support AV equipment, scanners, tablets/iPads, VOIP/cellular phones, and medical devices. Provide end-user assistance, guidance, and training as needed, ensuring clear communication with both technical and non-technical users. Prioritize tasks effectively based on ticket urgency, patient impact, and overall business priorities. Maintain professionalism, positive attitude, and composure under frequent interruptions, high-pressure situations, or healthcare/clinical settings. Work independently with minimal guidance, demonstrating initiative, consistent follow-through, and strong organizational skills. Document work thoroughly and accurately, ensuring proper tracking, reporting, and resolution of tickets. Exhibit reliability, professionalism, and a strong work ethic in all interactions and responsibilities. Skills
Desktop Engineering & Hardware Support: Proven experience in imaging, deployments, hardware lifecycle management, and break/fix support in enterprise environments (Windows 10/11). Modern Device Management: Hands-on proficiency with Intune / Modern MDM, including configuration, compliance policies, application deployment, and AD integration. SCCM experience is a plus. Enterprise Applications: Strong knowledge of Microsoft 365 Suite (Outlook, Teams, OneDrive, OneNote, SharePoint, browsers). Technical Troubleshooting & Critical Thinking: Ability to diagnose and resolve complex hardware, software, and network issues using vendor tools and structured troubleshooting methods, without relying on reimaging by default. AV & Peripheral Support: Experience with AV systems, scanners, tablets/iPads, VOIP/cellular phones, and medical device connectivity. Independent Work & Initiative: Able to work autonomously, take direction, document work accurately, and follow through to resolution. Professionalism & Customer Service: Excellent communication with technical and non-technical users, maintains composure under pressure, and consistently demonstrates reliability, professionalism, and a strong work ethic. High-Urgency / Healthcare Environment Experience: Comfortable supporting clinicians and medical devices in hospitals or similarly high-pressure settings where uptime is critical. Education
Required: 5 years of hands-on technical assistance experience in enterprise desktop engineering, resolving issues with laptops, desktops, tablets/iPads, peripherals, AV equipment, VOIP/cellular phones, and medical devices. Demonstrated experience supporting enterprise applications, including Microsoft 365 Suite (Outlook, Teams, OneDrive, OneNote, SharePoint, browsers). Hands-on experience with Intune / Modern MDM (configuration, compliance, application deployment, AD integration). Ability to travel to Twin Cities-based Gillette locations as needed; occasional travel to Greater MN locations. Background in healthcare, clinical, or other high-urgency environments. Preferred: Industry certifications such as CompTIA A , Microsoft Certified Desktop Support Technician (MCSDT), or Microsoft Certified Professional (MCP). Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting Sign in to set job alerts for Desktop Support Technician roles. #J-18808-Ljbffr
1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Base pay range
$35.00/hr - $40.00/hr Description
Install, configure, diagnose, repair, maintain, and upgrade all PC hardware and equipment to ensure optimal performance. Perform device lifecycle management, including imaging, deployments, break/fix support, and hardware/software upgrades. Troubleshoot hardware, software, applications, and network issues; analyze problems and implement accurate, timely resolutions without defaulting to reimaging. Support enterprise applications including Microsoft 365 Suite (Outlook, Teams, OneDrive, OneNote, SharePoint, browsers). Support AV equipment, scanners, tablets/iPads, VOIP/cellular phones, and medical devices. Provide end-user assistance, guidance, and training as needed, ensuring clear communication with both technical and non-technical users. Prioritize tasks effectively based on ticket urgency, patient impact, and overall business priorities. Maintain professionalism, positive attitude, and composure under frequent interruptions, high-pressure situations, or healthcare/clinical settings. Work independently with minimal guidance, demonstrating initiative, consistent follow-through, and strong organizational skills. Document work thoroughly and accurately, ensuring proper tracking, reporting, and resolution of tickets. Exhibit reliability, professionalism, and a strong work ethic in all interactions and responsibilities. Skills
Desktop Engineering & Hardware Support: Proven experience in imaging, deployments, hardware lifecycle management, and break/fix support in enterprise environments (Windows 10/11). Modern Device Management: Hands-on proficiency with Intune / Modern MDM, including configuration, compliance policies, application deployment, and AD integration. SCCM experience is a plus. Enterprise Applications: Strong knowledge of Microsoft 365 Suite (Outlook, Teams, OneDrive, OneNote, SharePoint, browsers). Technical Troubleshooting & Critical Thinking: Ability to diagnose and resolve complex hardware, software, and network issues using vendor tools and structured troubleshooting methods, without relying on reimaging by default. AV & Peripheral Support: Experience with AV systems, scanners, tablets/iPads, VOIP/cellular phones, and medical device connectivity. Independent Work & Initiative: Able to work autonomously, take direction, document work accurately, and follow through to resolution. Professionalism & Customer Service: Excellent communication with technical and non-technical users, maintains composure under pressure, and consistently demonstrates reliability, professionalism, and a strong work ethic. High-Urgency / Healthcare Environment Experience: Comfortable supporting clinicians and medical devices in hospitals or similarly high-pressure settings where uptime is critical. Education
Required: 5 years of hands-on technical assistance experience in enterprise desktop engineering, resolving issues with laptops, desktops, tablets/iPads, peripherals, AV equipment, VOIP/cellular phones, and medical devices. Demonstrated experience supporting enterprise applications, including Microsoft 365 Suite (Outlook, Teams, OneDrive, OneNote, SharePoint, browsers). Hands-on experience with Intune / Modern MDM (configuration, compliance, application deployment, AD integration). Ability to travel to Twin Cities-based Gillette locations as needed; occasional travel to Greater MN locations. Background in healthcare, clinical, or other high-urgency environments. Preferred: Industry certifications such as CompTIA A , Microsoft Certified Desktop Support Technician (MCSDT), or Microsoft Certified Professional (MCP). Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting Sign in to set job alerts for Desktop Support Technician roles. #J-18808-Ljbffr