ZoomInfo
Systems Administrator II at ZoomInfo
About the role We are looking for a highly skilled Level 3 Support Engineer with deep expertise in collaboration and productivity platforms. This role is all about technical depth — solving the toughest problems, digging into logs, writing automation, and owning the stability of Slack, GSuite, Zoom, Jira, and Office 365. You’ll be the go‑to expert for escalations, a troubleshooter and partner who thrives on solving what others can’t, and someone who can engineer smarter ways to keep systems running seamlessly to drive employee productivity.
What you’ll do
Serve as the final escalation point for complex incidents/requests across Slack, GSuite (Google Workspace), Zoom, ProofPoint, Jira, and Office 365.
Perform deep troubleshooting at the application, integration, and infrastructure layers — including API calls, logs, and network dependencies.
Configure, optimize, and maintain these platforms for performance, security, and scalability.
Write and maintain automation scripts (PowerShell, Python, or similar) for repetitive tasks, reporting, and integrations.
Diagnose and resolve authentication/SSO/MFA issues (mainly Okta, some Microsoft AD).
Analyze system and application logs to pinpoint root causes and prevent recurrence.
Manage and troubleshoot integrations between collaboration tools (e.g., Slack bots, Jira workflows, Zoom add‑ons, Office 365 connectors).
Drive and/or otherwise assist with SaaS application deployments, upgrades, and migrations.
Partner with vendors to resolve critical platform issues and escale when necessary.
Document troubleshooting processes, scripts, and technical solutions for knowledge sharing.
Qualifications
5+ years of hands‑on IT support, systems engineering, or SaaS administration.
Expert‑level experience with Slack admin console, GSuite (Google Workspace), Zoom admin portal, Jira administration, ProofPoint, and Office 365 tenant management.
Strong background in identity and access management, including SSO integrations, MFA, and directory services (Okta).
Practical knowledge of networking fundamentals (DNS, VPN, TLS/SSL, proxies, firewalls) as they relate to SaaS applications.
Proficiency in scripting/automation (PowerShell, Python, or similar).
Ability to debug APIs and integrations between enterprise SaaS platforms.
Comfortable working in log analysis tools, monitoring dashboards, and vendor escalation portals.
Strong analytical and troubleshooting mindset — proven track record of resolving “unsolvable” issues.
Very strong ‘can‑do’ attitude with a strong desire to partner with Engineering and Security teams.
Nice to have
Experience in a SaaS, startup, or high‑growth tech environment.
Familiarity with device management platforms (Intune, Jamf).
Knowledge of security/compliance frameworks (SOC2, ISO27001, HIPAA).
Experience with automation and/or AI platforms.
Compensation US base salary: $63,000 USD – $99,000 USD. Additional compensation such as bonus, commission, equity, and other benefits may also apply.
Benefits We want our employees and their families to thrive. In addition to comprehensive benefits, we offer holistic mind, body, and lifestyle programs designed for overall well‑being.
About ZoomInfo ZoomInfo (NASDAQ: GTM) is the Go‑To‑Market Intelligence Platform that empowers businesses to grow faster with AI‑ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
Equal Opportunity ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
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About the role We are looking for a highly skilled Level 3 Support Engineer with deep expertise in collaboration and productivity platforms. This role is all about technical depth — solving the toughest problems, digging into logs, writing automation, and owning the stability of Slack, GSuite, Zoom, Jira, and Office 365. You’ll be the go‑to expert for escalations, a troubleshooter and partner who thrives on solving what others can’t, and someone who can engineer smarter ways to keep systems running seamlessly to drive employee productivity.
What you’ll do
Serve as the final escalation point for complex incidents/requests across Slack, GSuite (Google Workspace), Zoom, ProofPoint, Jira, and Office 365.
Perform deep troubleshooting at the application, integration, and infrastructure layers — including API calls, logs, and network dependencies.
Configure, optimize, and maintain these platforms for performance, security, and scalability.
Write and maintain automation scripts (PowerShell, Python, or similar) for repetitive tasks, reporting, and integrations.
Diagnose and resolve authentication/SSO/MFA issues (mainly Okta, some Microsoft AD).
Analyze system and application logs to pinpoint root causes and prevent recurrence.
Manage and troubleshoot integrations between collaboration tools (e.g., Slack bots, Jira workflows, Zoom add‑ons, Office 365 connectors).
Drive and/or otherwise assist with SaaS application deployments, upgrades, and migrations.
Partner with vendors to resolve critical platform issues and escale when necessary.
Document troubleshooting processes, scripts, and technical solutions for knowledge sharing.
Qualifications
5+ years of hands‑on IT support, systems engineering, or SaaS administration.
Expert‑level experience with Slack admin console, GSuite (Google Workspace), Zoom admin portal, Jira administration, ProofPoint, and Office 365 tenant management.
Strong background in identity and access management, including SSO integrations, MFA, and directory services (Okta).
Practical knowledge of networking fundamentals (DNS, VPN, TLS/SSL, proxies, firewalls) as they relate to SaaS applications.
Proficiency in scripting/automation (PowerShell, Python, or similar).
Ability to debug APIs and integrations between enterprise SaaS platforms.
Comfortable working in log analysis tools, monitoring dashboards, and vendor escalation portals.
Strong analytical and troubleshooting mindset — proven track record of resolving “unsolvable” issues.
Very strong ‘can‑do’ attitude with a strong desire to partner with Engineering and Security teams.
Nice to have
Experience in a SaaS, startup, or high‑growth tech environment.
Familiarity with device management platforms (Intune, Jamf).
Knowledge of security/compliance frameworks (SOC2, ISO27001, HIPAA).
Experience with automation and/or AI platforms.
Compensation US base salary: $63,000 USD – $99,000 USD. Additional compensation such as bonus, commission, equity, and other benefits may also apply.
Benefits We want our employees and their families to thrive. In addition to comprehensive benefits, we offer holistic mind, body, and lifestyle programs designed for overall well‑being.
About ZoomInfo ZoomInfo (NASDAQ: GTM) is the Go‑To‑Market Intelligence Platform that empowers businesses to grow faster with AI‑ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
Equal Opportunity ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
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