Controlling Systems
Dispatch, Outreach, and Office Coordinator
Controlling Systems, Denver, Colorado, United States, 80285
Benefits
Spiffs, Rewards, & Employee Contests Competitive Compensation Paid Vacation 401(k) Bonus based on performance Health insurance Training & development Dental insurance Opportunity for advancement Vision insurance About the Role
The Service Dispatcher, under the supervision of the Office Manager, plays a crucial role in supporting the administrative and operational aspects of the Service Department. Key Responsibilities
Scheduling & Dispatching
— Receive and prioritize incoming service requests from customers. Schedule and dispatch HVAC technicians for service calls, installations, and maintenance jobs. Adjust routes and schedules in real time to maximize efficiency and handle emergencies, delays, or cancellations. Conduct daily follow-ups on outstanding leads and open service tickets. Customer Service & Communication
— Act as the main point of contact for customers, technicians, and management. Answer inbound calls and emails related to service requests, scheduling, and pricing. Provide courteous, accurate, and timely responses to customer inquiries, including warranties and follow-ups. Document and address customer concerns, ensuring prompt resolution and satisfaction. Maintain customer records, service histories, and warranties in company software (Sera). Monitoring & Support
— Track technician progress throughout the day and provide operational support as issues arise. Monitor job completion and confirm customer satisfaction (including “Happy Calls” post-service). Report recurring service issues and inefficiencies to management. Ensure technicians have proper tools, materials, and information before jobs. Lead Tracking & Outreach
— Monitor and track new leads from platforms such as Angi, Yelp, Bullseye Pro, Google Local Services, and others. Provide reporting on lead sources, conversion rates, and outreach effectiveness. Support marketing efforts by coordinating follow-ups on incoming leads. Office Coordination & Administrative Support
— Intake and process customer calls, creating/updating job records in Sera. Manage workflow between service and install teams, ensuring jobs move smoothly from sales through completion. Handle permits, inspections, warranties, and parts orders. Maintain compliance with company policies, warranties, and safety requirements. Prepare detailed reports for management, including service performance, audits, and quality assurance. Qualifications
2+ years of experience in dispatching, scheduling, office coordination, or related administrative roles (HVAC/Service industry experience preferred). Strong multitasking and organizational skills with the ability to adjust priorities quickly. Excellent communication skills—both written and verbal. Proficiency with scheduling/dispatch software (experience with Sera a plus). Problem-solving mindset with the ability to remain calm under pressure. Comfortable with customer-facing interactions and conflict resolution. Why Join Us
Be part of a growing and respected HVAC/Electrical/Solar company. Work in a dynamic role where no two days are the same. Competitive pay and benefits package. Opportunity to directly impact customer experience and operational efficiency. How to Apply
Submit your resume and cover letter to https://sites.google.com/controllingsystemsco.com/csi-application/home
#J-18808-Ljbffr
Spiffs, Rewards, & Employee Contests Competitive Compensation Paid Vacation 401(k) Bonus based on performance Health insurance Training & development Dental insurance Opportunity for advancement Vision insurance About the Role
The Service Dispatcher, under the supervision of the Office Manager, plays a crucial role in supporting the administrative and operational aspects of the Service Department. Key Responsibilities
Scheduling & Dispatching
— Receive and prioritize incoming service requests from customers. Schedule and dispatch HVAC technicians for service calls, installations, and maintenance jobs. Adjust routes and schedules in real time to maximize efficiency and handle emergencies, delays, or cancellations. Conduct daily follow-ups on outstanding leads and open service tickets. Customer Service & Communication
— Act as the main point of contact for customers, technicians, and management. Answer inbound calls and emails related to service requests, scheduling, and pricing. Provide courteous, accurate, and timely responses to customer inquiries, including warranties and follow-ups. Document and address customer concerns, ensuring prompt resolution and satisfaction. Maintain customer records, service histories, and warranties in company software (Sera). Monitoring & Support
— Track technician progress throughout the day and provide operational support as issues arise. Monitor job completion and confirm customer satisfaction (including “Happy Calls” post-service). Report recurring service issues and inefficiencies to management. Ensure technicians have proper tools, materials, and information before jobs. Lead Tracking & Outreach
— Monitor and track new leads from platforms such as Angi, Yelp, Bullseye Pro, Google Local Services, and others. Provide reporting on lead sources, conversion rates, and outreach effectiveness. Support marketing efforts by coordinating follow-ups on incoming leads. Office Coordination & Administrative Support
— Intake and process customer calls, creating/updating job records in Sera. Manage workflow between service and install teams, ensuring jobs move smoothly from sales through completion. Handle permits, inspections, warranties, and parts orders. Maintain compliance with company policies, warranties, and safety requirements. Prepare detailed reports for management, including service performance, audits, and quality assurance. Qualifications
2+ years of experience in dispatching, scheduling, office coordination, or related administrative roles (HVAC/Service industry experience preferred). Strong multitasking and organizational skills with the ability to adjust priorities quickly. Excellent communication skills—both written and verbal. Proficiency with scheduling/dispatch software (experience with Sera a plus). Problem-solving mindset with the ability to remain calm under pressure. Comfortable with customer-facing interactions and conflict resolution. Why Join Us
Be part of a growing and respected HVAC/Electrical/Solar company. Work in a dynamic role where no two days are the same. Competitive pay and benefits package. Opportunity to directly impact customer experience and operational efficiency. How to Apply
Submit your resume and cover letter to https://sites.google.com/controllingsystemsco.com/csi-application/home
#J-18808-Ljbffr