Job Title: IT Desktop Support/Field Services Support
Location: 100% onsite - Hemlock, MI. M-F, 8am - 5pm. No OT expected
Interview Process: One Round Video Panel Interview, Second Round possible if needed
Candidates must have 1-2 years desktop support experience. Ability to work independently is a required soft skill.
• Perform Active Directory Administration duties.
• Provide limited support for corporate mobile devices.
• Work with cloud applications (Microsoft and 3rdparty)
• Troubleshooting Cisco VPN connectivity.
• Provide remediating and minimizing anti-virus threats.
• Provide remote connection & utilization.
• Perform imaging and deployment of MS workstations.
• Perform asset lifecycle management skills.
• Support various browsers to include (Edge, Chrome, etc.).
• Provide Installation & configuration of various software packages.
• Provide Installation & configuration of Security Software and patching.
• Troubleshoot and install printer installations/ ink replacements.
• Provide divisional support for Mac OS and hardware (rarely).
• Provide End user equipment moves (disconnect/reconnect).
• Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
• Work across the media team, corporate events, and IT for meeting support and problem resolution.
• Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
• Escort IT Vendors for other IT Teams (where permitted)
• Documentation (records) management, on-boarding (Training) of new hires, and provide conference room support.
• Demonstrate flexibility and willingness to change priorities at a moment's notice.
• Ensure discreet handling of all business and maintains the highest level of confidentiality. Provide remote and onsite technical assistance, including smart hands tasks.
Experience/ education:
High school diploma is minimum requirement. Associate's degree preferred.
Prior computer/server/networking hardware experience beyond imaging and deployment.
Proficient in time management and task prioritization.
Excellent communication and interpersonal skills.
Effective organization and planning skills, with ability to handle changing priorities.
Must be a self-starter, able to work in team environment and motivate others.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Mindlance