Front Office Assistant Job at Allied OMS in Eugene

Join to apply for the Front Office Assistant role at Allied OMS.

About Allied OMS
Allied OMS is a doctor‑owned, doctor‑led, and doctor‑governed management services organization (MSO) in oral and maxillofacial surgery, combining the best of private practice with private equity. Founded in 2020 in partnership with DuneGlass Capital, the network now includes 83 doctors serving patients from 49 locations across Arizona, California, Colorado, Illinois, Indiana, Louisiana, Maryland, Michigan, New York, Oregon, Tennessee, Texas, and Virginia.

Position Summary
The Front Office Assistant plays a crucial role in the practice’s daily operations by supporting staff coordination and patient interactions at Oregon Oral Surgery & Implant Center to ensure a smooth workflow and effective communication. Responsibilities include front‑office tasks, patient coordination, and assistance with strategic planning and community outreach.

Front Office / Patient Coordination

• Greet and check in patients in a professional, welcoming manner.
• Schedule, confirm, and manage patient appointments.
• Answer phone calls and respond to emails courteously and promptly.
• Review documents for missing information and update patient charts.
• Enter and update insurance information in patient records.
• Educate patients about insurance benefits and financial responsibilities.
• Assist with preparing and printing claims.
• Process pre‑authorizations and update treatment plans.
• Handle billing, co‑pays, and other payments accurately.
• Maintain compliant patient records and HIPAA regulations.
• Keep the reception area clean, organized, and presentable daily.
• Maintain coffee machine and check emails, faxes, and voicemails daily.
• Answer patient inquiries about dental services.
• Assist with daily office coordination and communication between staff and patients.

Insurance & Billing Coordination

• Prepare and submit accurate insurance claims, ensuring regulatory compliance.
• Verify patient insurance benefits and coverage; obtain pre‑authorizations when necessary.
• Communicate clearly with patients about coverage, financial responsibilities, and payment options.
• Maintain accurate billing records, claims, and patient communications.
• Ensure all processes comply with HIPAA and internal confidentiality policies.

Qualifications

• High school diploma or equivalent required.
• Previous dental office experience preferred but not required.
• Strong knowledge of dental terminology and insurance billing procedures.
• Excellent organizational, communication, and problem‑solving skills.
• Detail‑oriented with the ability to manage multiple tasks efficiently.
• Comfortable using dental practice management software (experience is a plus).
• Clear understanding of patient privacy regulations.

Working Conditions/Physical Requirements

• Primarily an office environment focused on administrative tasks.
• Sitting 70‑80% of the time; standing 20‑30% of the time.
• Frequent use of hands for typing, filing, and paperwork.
• Close vision required for reading documents and computer screens.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off (if applicable)
• Vision insurance

Salary Description
$21‑$24/hr