CYNET SYSTEMS is hiring: Customer Service Support in North Olmsted

Job Description:

Pay Range: $14.35hr - $18.35hr

• The Customer Enabling Specialist will support routine customer service and order management activities, ensuring efficient order intake, confirmation, processing, and fulfillment.
• This role focuses on optimizing internal processes to provide a seamless customer experience and support overall operational excellence.

Responsibilities:

• Support routine customer enabling activities within the order management process.
• Assist in identifying potential obstacles in internal order management workflows and collaborate with relevant teams to take corrective actions.
• Update internal stakeholders on order status and any related issues.
• Support the generation of order-related documents in line with established procedures.
• Resolve simple administrative or clerical issues related to order confirmation, processing, and fulfillment.
• Support simple customer orders by confirming credit, contracts, pricing, stock allocation, and transportation availability.
• Handle moderately complex clerical, administrative, technical, or customer support issues under general supervision.
• Answer incoming customer calls professionally and courteously.
• Accurately enter and process customer orders.
• Provide product, order, and delivery information to customers.
• Resolve customer inquiries and issues promptly.
• Collaborate with internal teams including Logistics, Sales, and Supply Chain.
• Maintain detailed and accurate records of customer interactions.
• Support other customer service functions as needed during peak periods.
• Perform other duties as assigned.

Skills:

• Strong communication and customer service skills.
• Attention to detail with excellent organizational and multitasking abilities.
• Ability to collaborate effectively with cross-functional teams.
• Proficiency in data entry and order management systems.
• Problem-solving skills with the ability to follow established procedures.

Qualification And Education:

• High school diploma or equivalent.
• Two years of related work experience in customer service, order management, or administrative support.