LanceSoft
Job Title: Customer Service Support
Location: North Olmsted, OH 44070
Duration: 11/7/2025- 4/1/2026
Schedule: Monday through Friday 7:00-4:00 PM (2 days in office, 3 days remote).
The Customer Service Support 2
Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience. Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed. Assist in updating internal stakeholders on order status and any issues. Support the generation of order related documents as outlined in established processes. Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment. Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment. Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. Other duties as assigned.
Minimum Qualifications: High school diploma, secondary education level or equivalent Two years of related work experience.
Brief Job description: Role Overview: This position will be responsible for handling inbound customer calls, placing orders, and ensuring a high level of service and satisfaction. The ideal candidate will be a quick learner with strong communication skills and a passion for helping others.
Key Responsibilities: • Answer incoming customer calls professionally and courteously • Accurately enter and process customer orders • Provide product, order, and delivery information • Resolve customer inquiries and issues promptly • Collaborate with internal teams including Logistics, Sales, and Supply Chain • Maintain detailed and accurate records of customer interactions • Support other customer service functions as needed during peak season
Must complete Background check only Interviews will be conducted virtually via MS Teams.
Schedule: Monday through Friday 7:00-4:00 PM (2 days in office, 3 days remote).
The Customer Service Support 2
Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience. Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed. Assist in updating internal stakeholders on order status and any issues. Support the generation of order related documents as outlined in established processes. Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment. Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment. Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. Other duties as assigned.
Minimum Qualifications: High school diploma, secondary education level or equivalent Two years of related work experience.
Brief Job description: Role Overview: This position will be responsible for handling inbound customer calls, placing orders, and ensuring a high level of service and satisfaction. The ideal candidate will be a quick learner with strong communication skills and a passion for helping others.
Key Responsibilities: • Answer incoming customer calls professionally and courteously • Accurately enter and process customer orders • Provide product, order, and delivery information • Resolve customer inquiries and issues promptly • Collaborate with internal teams including Logistics, Sales, and Supply Chain • Maintain detailed and accurate records of customer interactions • Support other customer service functions as needed during peak season
Must complete Background check only Interviews will be conducted virtually via MS Teams.