The Cooper
Overview
The Night Auditor at The Cooper Hotel manages all overnight front office operations, including guest services and financial reconciliation. This role serves as the overnight ambassador of the hotel, ensuring guests receive warm, attentive service consistent with Forbes 5-Star standards while maintaining the integrity of the hotel’s financial records. The Night Auditor supports the luxury guest experience and ensures accurate end-of-day reporting and compliance.
Responsibilities
Greet late-arriving guests and facilitate check-in and check-out with warmth, professionalism, and efficiency.
Respond to guest inquiries, requests, and issues promptly, taking ownership of resolution with discretion and courtesy.
Maintain a calm, welcoming lobby presence overnight, ensuring guest comfort and security.
Provide personalized service by recognizing guest preferences, noting special occasions, and delivering amenities as needed.
Handle overnight room service or housekeeping requests when other departments are unavailable.
Accurately audit, balance, and consolidate all revenue transactions and charges for the day across departments (e.g., Rooms, F&B, Spa).
Reconcile the front desk’s cash drawer, credit card transactions, and folios; resolve discrepancies.
Prepare and distribute daily revenue reports, trial balances, and accounting summaries for management review.
Post charges and payments to guest accounts and ensure all folios are accurate and ready for guest review.
Monitor the property for unusual activity, guest safety, and secure access points; coordinate with security as needed.
Complete property walks to ensure public areas are clean, orderly, and secure.
Coordinate emergency procedures (fire alarms, medical issues, inclement weather) with hotel leadership.
Prepare and deliver a detailed end-of-shift report for morning management and front office teams.
Ensure a smooth transition by briefing the early shift on overnight events, outstanding guest needs, and operational priorities.
Log all incidents, maintenance concerns, and guest feedback in appropriate systems.
Required Skills & Experience
Minimum 1–2 years of experience in front office or night audit operations at a luxury hotel; Forbes 5-Star or AAA Five Diamond experience preferred.
Familiarity with hotel property management systems and basic accounting procedures.
Strong attention to detail and numerical accuracy; ability to identify and resolve errors efficiently.
Professional demeanor, exceptional communication skills, and ability to work independently overnight.
Strong knowledge of Charleston’s local area, dining, attractions, and transportation options.
Physical Requirements
Ability to stand for extended periods and perform light lifting (up to 25 lbs).
Must be able to work overnight shifts, weekends, and holidays consistently.
Capable of responding quickly and calmly to guest emergencies or safety situations.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
BHC
is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.
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Responsibilities
Greet late-arriving guests and facilitate check-in and check-out with warmth, professionalism, and efficiency.
Respond to guest inquiries, requests, and issues promptly, taking ownership of resolution with discretion and courtesy.
Maintain a calm, welcoming lobby presence overnight, ensuring guest comfort and security.
Provide personalized service by recognizing guest preferences, noting special occasions, and delivering amenities as needed.
Handle overnight room service or housekeeping requests when other departments are unavailable.
Accurately audit, balance, and consolidate all revenue transactions and charges for the day across departments (e.g., Rooms, F&B, Spa).
Reconcile the front desk’s cash drawer, credit card transactions, and folios; resolve discrepancies.
Prepare and distribute daily revenue reports, trial balances, and accounting summaries for management review.
Post charges and payments to guest accounts and ensure all folios are accurate and ready for guest review.
Monitor the property for unusual activity, guest safety, and secure access points; coordinate with security as needed.
Complete property walks to ensure public areas are clean, orderly, and secure.
Coordinate emergency procedures (fire alarms, medical issues, inclement weather) with hotel leadership.
Prepare and deliver a detailed end-of-shift report for morning management and front office teams.
Ensure a smooth transition by briefing the early shift on overnight events, outstanding guest needs, and operational priorities.
Log all incidents, maintenance concerns, and guest feedback in appropriate systems.
Required Skills & Experience
Minimum 1–2 years of experience in front office or night audit operations at a luxury hotel; Forbes 5-Star or AAA Five Diamond experience preferred.
Familiarity with hotel property management systems and basic accounting procedures.
Strong attention to detail and numerical accuracy; ability to identify and resolve errors efficiently.
Professional demeanor, exceptional communication skills, and ability to work independently overnight.
Strong knowledge of Charleston’s local area, dining, attractions, and transportation options.
Physical Requirements
Ability to stand for extended periods and perform light lifting (up to 25 lbs).
Must be able to work overnight shifts, weekends, and holidays consistently.
Capable of responding quickly and calmly to guest emergencies or safety situations.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
BHC
is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.
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