Worldwide Flight Services (WFS) is hiring: Airline Ramp Services Supervisor in S

Overview

Join to apply for the Airline Ramp Services Supervisor role at Worldwide Flight Services (WFS).

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 professionals in ground handling across a global network of locations. A career with us opens up opportunities to develop skills and work with diverse customers and cultures, delivering world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team is highly trained and supported by local training and development.

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day with teams in 190 airport locations, 19 countries, on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The classification of Supervisor Ramp & Passenger Services includes managing, coordinating and controlling airport activities for both Ramp Services and Passenger Service functions; monitors the quantity and quality of work performance; directing personnel within the assigned functional area; overseeing and advising on staffing requirements; participating in discipline, coaching, counseling, hiring and termination of subordinates; training subordinates and ensuring compliance with Company rules and standards; ensuring budgetary controls and manning requirements. This position may include responsibility for communication between Airport Board officials and customers. Proactively monitors work to ensure customer satisfaction, safety, security, quality and employee relations meet standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and implement the site-specific security plan and ensure all WFS staff are issued a company ID and display the badge. Ensure fair and equitable treatment of all employees, customers, vendors and third parties. The scope may vary with operation size and primary line of business.

Ramp Service Functions

Includes loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft; transporting cargo between terminals and aircraft; ramp transfers of cargo; receiving, delivering, and handling of freight and company material; completing forms and messages related to operations; cleaning and servicing cabin interiors, including cockpit and lavatories; draining lavatories; handling passenger service furnishings; transporting furnishings and supplies; assisting in loading, unloading and racking drums; de-ice aircraft, clean windshields, pushout/tow aircraft and related guide man functions; connect/remove ground power and ground start units; may clean exterior of aircraft with cleaning fluids; may perform routine cleaning of work areas and facilities; may assist in monitoring security; may perform routine automotive repair and servicing of equipment.

Compensation: $26.78/hr

Responsibilities

• Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights in a safe and timely manner.
• May be responsible for baggage service functions of filing loss, damage, and pilferage claims.
• Offer efficient and professional customer service and resolve passenger problems as required.
• Coordinate with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies.
• Act as company representative when assigned.
• Report to work on a regular and timely basis.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to perform basic arithmetic and unit conversions as needed.
• Ability to interpret technical instructions and work with various variables.

Minimum Requirements

• Associate\'s degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Ability to read, write, speak, and understand the English language.
• Must be able to work weekends, holidays and days off.

Preferred Skills

• Ability to read, write, fluently speak and understand the English language.
• Cognitive skills to set priorities and use independent judgment.
• Ability to handle stress and work with minimal supervision.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs.
• Work in a high-noise level environment.

Perks & Benefits

• DailyPay: access your pay when you need it.
• Recognition programs and on-the-spot awards.
• Medical options for full and part-time employees.
• Travel discounts, pet insurance, discount shopping & more.
• Wellness programs for all employees.
• 401k program with company match.
• Internal mobility and transfers available.

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management