Boston Health Care for the Homeless Program
HIV Medical Case Manager
Boston Health Care for the Homeless Program, Boston, Massachusetts, us, 02298
Who We Are
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. We care for over 10,000 homeless individuals each year across more than 30 locations, providing comprehensive health care from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work to serve our community’s most vulnerable—and most resilient—citizens. From our earliest days as a program, we have sought to do transformational work: centering dignity, compassion, mutual respect, and the right of every individual to access high-quality health care. We are committed to building bridges and breaking down barriers, including systemic racism that harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health to break down physical and systemic barriers our patients face. Job Summary
Hours: Full-time, Monday–Friday; 08:30 am – 5:00 pm Union: Yes Union Name: 1199 SEIU Patient Facing: Yes Boston Health Care for the Homeless Program (BHCHP) offers the opportunity to work as part of a multidisciplinary HIV team. The Medical Case Manager will address key social determinants of health for people living with HIV and substance use disorder who are experiencing homelessness within a collaborative, team-based community health center context. This position is funded until the end of February 2028, with the possibility for renewal. If funding is not renewed, the position will end February 28, 2028. Responsibilities
Assess new HIV patients for financial, psychosocial, housing, and other needs. Develop a comprehensive service care plan with the patient; assess Ryan White eligibility and care plan at intake and every 6 months; attend required Boston Public Health Commission Ryan White trainings (including eligibility and program updates). Work with patients to reduce barriers to full engagement in HIV care and treatment, including collaboration with legal and housing advocates; assist patients in attending important appointments (medical, benefits, mental health, etc.) by arranging transportation and addressing barriers; accompany patients to housing, legal, and social service appointments; track missed appointments and reschedule as needed; document care in the medical record. Identify, with the multidisciplinary team, which patients will benefit from outreach visits at shelters, outside agencies, jails, or their place of residence; participate in HIV care team discussions to develop integrated care plans and coordinate care in partner notification programs. Conduct intensive outreach visits on the streets, at drop-in spaces, outside agencies, jails, or patients’ homes to engage patients newly diagnosed with HIV or who have fallen out of care. Qualifications
Associate’s or bachelor’s degree in a related field and/or equivalent two years of relevant human services experience. Experience working with people with substance use disorder is required; experience working with people experiencing homelessness, incarceration, and/or sexual violence is a plus. Lived experiences are welcomed and valued. Commitment to harm reduction and knowledge of harm reduction strategies and trauma-informed approaches is required; prior street-level outreach with at-risk populations is a plus; knowledge of community resources, particularly addiction-related resources, is a plus. Commitment to equitable and culturally appropriate care for diverse populations (including communities of color, LGBTQIA communities, non-English speakers, people with histories of incarceration, people with substance use disorders, and people experiencing homelessness). Strong organizational, interpersonal, written, and verbal communication skills; self-directed, motivated, and flexible with the ability to work independently or in a team-based setting. Bi-lingual fluency in Spanish is preferred. Compensation and Benefits
The compensation starts at $22.07 and increases based on years of experience. BHCHP full-time employees are eligible for our comprehensive benefits package, including time off, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, and additional compensation for demonstrated bilingual proficiency. Benefits are prorated for part-time employees. Does this opportunity interest you? We would love to hear from you. As an equal opportunity employer, BHCHP is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Covid-19 Vaccination: Proof of Covid-19 vaccination is optional for employment. Candidates offered employment will receive details about how to demonstrate receipt of vaccination if they choose to. Note:
Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.
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Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. We care for over 10,000 homeless individuals each year across more than 30 locations, providing comprehensive health care from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work to serve our community’s most vulnerable—and most resilient—citizens. From our earliest days as a program, we have sought to do transformational work: centering dignity, compassion, mutual respect, and the right of every individual to access high-quality health care. We are committed to building bridges and breaking down barriers, including systemic racism that harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health to break down physical and systemic barriers our patients face. Job Summary
Hours: Full-time, Monday–Friday; 08:30 am – 5:00 pm Union: Yes Union Name: 1199 SEIU Patient Facing: Yes Boston Health Care for the Homeless Program (BHCHP) offers the opportunity to work as part of a multidisciplinary HIV team. The Medical Case Manager will address key social determinants of health for people living with HIV and substance use disorder who are experiencing homelessness within a collaborative, team-based community health center context. This position is funded until the end of February 2028, with the possibility for renewal. If funding is not renewed, the position will end February 28, 2028. Responsibilities
Assess new HIV patients for financial, psychosocial, housing, and other needs. Develop a comprehensive service care plan with the patient; assess Ryan White eligibility and care plan at intake and every 6 months; attend required Boston Public Health Commission Ryan White trainings (including eligibility and program updates). Work with patients to reduce barriers to full engagement in HIV care and treatment, including collaboration with legal and housing advocates; assist patients in attending important appointments (medical, benefits, mental health, etc.) by arranging transportation and addressing barriers; accompany patients to housing, legal, and social service appointments; track missed appointments and reschedule as needed; document care in the medical record. Identify, with the multidisciplinary team, which patients will benefit from outreach visits at shelters, outside agencies, jails, or their place of residence; participate in HIV care team discussions to develop integrated care plans and coordinate care in partner notification programs. Conduct intensive outreach visits on the streets, at drop-in spaces, outside agencies, jails, or patients’ homes to engage patients newly diagnosed with HIV or who have fallen out of care. Qualifications
Associate’s or bachelor’s degree in a related field and/or equivalent two years of relevant human services experience. Experience working with people with substance use disorder is required; experience working with people experiencing homelessness, incarceration, and/or sexual violence is a plus. Lived experiences are welcomed and valued. Commitment to harm reduction and knowledge of harm reduction strategies and trauma-informed approaches is required; prior street-level outreach with at-risk populations is a plus; knowledge of community resources, particularly addiction-related resources, is a plus. Commitment to equitable and culturally appropriate care for diverse populations (including communities of color, LGBTQIA communities, non-English speakers, people with histories of incarceration, people with substance use disorders, and people experiencing homelessness). Strong organizational, interpersonal, written, and verbal communication skills; self-directed, motivated, and flexible with the ability to work independently or in a team-based setting. Bi-lingual fluency in Spanish is preferred. Compensation and Benefits
The compensation starts at $22.07 and increases based on years of experience. BHCHP full-time employees are eligible for our comprehensive benefits package, including time off, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, and additional compensation for demonstrated bilingual proficiency. Benefits are prorated for part-time employees. Does this opportunity interest you? We would love to hear from you. As an equal opportunity employer, BHCHP is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Covid-19 Vaccination: Proof of Covid-19 vaccination is optional for employment. Candidates offered employment will receive details about how to demonstrate receipt of vaccination if they choose to. Note:
Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.
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