Carnival Cruise Line
Associate, Entertainment – Activities and Events
Carnival Cruise Line, Miami, Florida, us, 33222
Overview
The Associate, Entertainment Experience – Activities, Holidays, and Events at Carnival Cruise Line is responsible for managing and optimizing the standard operating procedures for all shipboard entertainment events, activities, and processes, known as Recipes For Fun (RFF) for a fleet of 29 ships. This role involves project management, creation, maintenance, and optimization of RFFs to ensure high-quality entertainment experiences for guests. The Associate works closely with shipboard and shoreside personnel to communicate updates, gather feedback, and implement improvements, ensuring memorable experiences for guests during holiday activations, seasonal voyages, and special events. Responsibilities
Maintain RFF Library: Assist in creating and maintaining all RFFs and supplemental documents across Holidays, Day-to-Day Activity/Operations, Seasonal and Special Voyages, Production Shows, Trainings, Safety, Position Specific, and Programming/Operations. Stakeholder Communication: Communicate with key stakeholders across the company, from VPs to frontline staff, to ensure every experience is activated consistently. Activation Rollouts: Ensure all stakeholders meet deadlines for upcoming activation rollouts. Communication: Communicate new and updated RFFs to shipboard and shoreside personnel, advising on any questions. Maintain RFF email distribution lists. Ideation: Support supervisors in brainstorming and ideation of new experiences and refreshes for activities and events. Administrative Support: Provide operational support to the Entertainment Experience team, including requisitions in iProcurement and data collection from TGEM. Assist with travel arrangements, training, and onboarding tasks for shipboard Entertainment team members. Teamwork: Participate in team meetings, projects and brainstorming sessions to encourage collaboration and idea sharing. Foster a positive team environment by recognizing individual contributions and promoting a culture of mutual respect and support. Cultural Essentials: Live Carnival’s expected behaviors and empower team members to share insights, challenges, and suggestions to enhance collaboration and operational success, while proactively resolving conflicts. Collaborate & New Development: Collaborate with other Entertainment departments to develop new events and offerings; brainstorm and develop new activity offerings for holidays, day-to-day operations, or new builds with New Development. External Partnerships: Partner with leaders in outside departments for holiday operations and activations. Announcements Guide: Maintain and update Cruise Director Announcements Guide. Request new/updated visual and printable content for onboard guest-facing use. Partnership Standards: Update and maintain RFFs regarding partnerships and ensure brand standards. Cross-Department Training: Participate in monthly cross-department training meetings to enhance collaboration and operational success. Program Evaluation & Feedback: Collect feedback from shipboard teams for holiday activations, seasonal voyages, and hurricane season; collect guest comments using Qualtrics from shipboard holiday activations; share feedback with relevant parties. Safety & Compliance: Maintain and update safety and compliance procedures for all RFFs, including crowd control, health and safety protocols, ADA compliance, digital compliance, risk assessment, general safety guidelines, and DEI/environmental compliance. Maintain programming requirements for onboard operations (e.g., Hurricane Response Plan, Entertainment Programming Standards). Embrace safety practices and attend training to ensure guest and crew safety while maintaining operational integrity. Compliance Adherence: Ensure full compliance with company policies and procedures, emphasizing safety as outlined by Global HESS and ADA guidelines. Financial Accountability & Travel: Partner with internal Revenue departments to maintain and update RFFs to optimize sales; manage own travel arrangements and expenses in accordance with Carnival policies, including timely expense reporting. Voyage & Event Execution: Support and participate in the planning and execution of shipboard events, activities, and runs of show as assigned. Qualifications
High school diploma or GED 1 year in a similar role Previous onboard cruise ship experience is a plus Knowledge, Skills, and Abilities
Proficient in Microsoft Office 365 applications; advanced skills in Excel, Word, PowerPoint, and online databases are a plus Communication: Excellent verbal and written skills for effective interaction with team members, vendors, and stakeholders Organization: Strong ability to set priorities and maintain well-organized tasks and projects Project Management: Proficient in project management principles and multitasking Adaptability: Flexible and able to adjust to changing circumstances Attention to Detail, Problem-Solving, Teamwork, Self-Directed work style, Diplomacy Administrative Procedures: Knowledge of office administration and management practices Time Management: Ability to meet deadlines and keep projects on track Physical Demands, Travel, and Work Conditions
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods. Travel: No or very little travel likely. Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as “in-office.” It requires working from a Carnival office in South Florida Tuesday through Thursday each week; Mondays and Fridays may be remote. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Benefits & Diversity
Offers include a comprehensive rewards package beyond base salary, including: Health Benefits: Medical, dental, and vision plans; Employee Assistance Program and other mental health resources; company-paid life insurance and disability coverage Financial Benefits: 401(k) with company match; Employee Stock Purchase Plan; Paid Time Off Holidays and Vacation: Paid holidays and vacation time with tenure-based increases; Sick Time, and other paid time off Other Benefits: Stand-by cruises, employee discounts, tuition reimbursement, and on-site fitness center at the Miami campus About Us
At Carnival Cruise Line, our mission is to deliver safe, fun, and memorable vacations at a great value. We offer unique experiences across our fleet, ensuring every voyage is filled with excitement and discovery while maintaining dedication to the places we visit and the lives we touch. Join us to grow professionally and be part of a global community that makes a difference. Equal Employment Opportunity
Carnival Corporation & plc and Carnival Cruise Line are equal employment opportunity/affirmative action employers. We do not discriminate on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable law. Note: This description reflects the role as of the date shown and is subject to change. Candidates must be located in the Miami/Ft. Lauderdale area or willing to relocate.
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The Associate, Entertainment Experience – Activities, Holidays, and Events at Carnival Cruise Line is responsible for managing and optimizing the standard operating procedures for all shipboard entertainment events, activities, and processes, known as Recipes For Fun (RFF) for a fleet of 29 ships. This role involves project management, creation, maintenance, and optimization of RFFs to ensure high-quality entertainment experiences for guests. The Associate works closely with shipboard and shoreside personnel to communicate updates, gather feedback, and implement improvements, ensuring memorable experiences for guests during holiday activations, seasonal voyages, and special events. Responsibilities
Maintain RFF Library: Assist in creating and maintaining all RFFs and supplemental documents across Holidays, Day-to-Day Activity/Operations, Seasonal and Special Voyages, Production Shows, Trainings, Safety, Position Specific, and Programming/Operations. Stakeholder Communication: Communicate with key stakeholders across the company, from VPs to frontline staff, to ensure every experience is activated consistently. Activation Rollouts: Ensure all stakeholders meet deadlines for upcoming activation rollouts. Communication: Communicate new and updated RFFs to shipboard and shoreside personnel, advising on any questions. Maintain RFF email distribution lists. Ideation: Support supervisors in brainstorming and ideation of new experiences and refreshes for activities and events. Administrative Support: Provide operational support to the Entertainment Experience team, including requisitions in iProcurement and data collection from TGEM. Assist with travel arrangements, training, and onboarding tasks for shipboard Entertainment team members. Teamwork: Participate in team meetings, projects and brainstorming sessions to encourage collaboration and idea sharing. Foster a positive team environment by recognizing individual contributions and promoting a culture of mutual respect and support. Cultural Essentials: Live Carnival’s expected behaviors and empower team members to share insights, challenges, and suggestions to enhance collaboration and operational success, while proactively resolving conflicts. Collaborate & New Development: Collaborate with other Entertainment departments to develop new events and offerings; brainstorm and develop new activity offerings for holidays, day-to-day operations, or new builds with New Development. External Partnerships: Partner with leaders in outside departments for holiday operations and activations. Announcements Guide: Maintain and update Cruise Director Announcements Guide. Request new/updated visual and printable content for onboard guest-facing use. Partnership Standards: Update and maintain RFFs regarding partnerships and ensure brand standards. Cross-Department Training: Participate in monthly cross-department training meetings to enhance collaboration and operational success. Program Evaluation & Feedback: Collect feedback from shipboard teams for holiday activations, seasonal voyages, and hurricane season; collect guest comments using Qualtrics from shipboard holiday activations; share feedback with relevant parties. Safety & Compliance: Maintain and update safety and compliance procedures for all RFFs, including crowd control, health and safety protocols, ADA compliance, digital compliance, risk assessment, general safety guidelines, and DEI/environmental compliance. Maintain programming requirements for onboard operations (e.g., Hurricane Response Plan, Entertainment Programming Standards). Embrace safety practices and attend training to ensure guest and crew safety while maintaining operational integrity. Compliance Adherence: Ensure full compliance with company policies and procedures, emphasizing safety as outlined by Global HESS and ADA guidelines. Financial Accountability & Travel: Partner with internal Revenue departments to maintain and update RFFs to optimize sales; manage own travel arrangements and expenses in accordance with Carnival policies, including timely expense reporting. Voyage & Event Execution: Support and participate in the planning and execution of shipboard events, activities, and runs of show as assigned. Qualifications
High school diploma or GED 1 year in a similar role Previous onboard cruise ship experience is a plus Knowledge, Skills, and Abilities
Proficient in Microsoft Office 365 applications; advanced skills in Excel, Word, PowerPoint, and online databases are a plus Communication: Excellent verbal and written skills for effective interaction with team members, vendors, and stakeholders Organization: Strong ability to set priorities and maintain well-organized tasks and projects Project Management: Proficient in project management principles and multitasking Adaptability: Flexible and able to adjust to changing circumstances Attention to Detail, Problem-Solving, Teamwork, Self-Directed work style, Diplomacy Administrative Procedures: Knowledge of office administration and management practices Time Management: Ability to meet deadlines and keep projects on track Physical Demands, Travel, and Work Conditions
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods. Travel: No or very little travel likely. Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as “in-office.” It requires working from a Carnival office in South Florida Tuesday through Thursday each week; Mondays and Fridays may be remote. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Benefits & Diversity
Offers include a comprehensive rewards package beyond base salary, including: Health Benefits: Medical, dental, and vision plans; Employee Assistance Program and other mental health resources; company-paid life insurance and disability coverage Financial Benefits: 401(k) with company match; Employee Stock Purchase Plan; Paid Time Off Holidays and Vacation: Paid holidays and vacation time with tenure-based increases; Sick Time, and other paid time off Other Benefits: Stand-by cruises, employee discounts, tuition reimbursement, and on-site fitness center at the Miami campus About Us
At Carnival Cruise Line, our mission is to deliver safe, fun, and memorable vacations at a great value. We offer unique experiences across our fleet, ensuring every voyage is filled with excitement and discovery while maintaining dedication to the places we visit and the lives we touch. Join us to grow professionally and be part of a global community that makes a difference. Equal Employment Opportunity
Carnival Corporation & plc and Carnival Cruise Line are equal employment opportunity/affirmative action employers. We do not discriminate on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable law. Note: This description reflects the role as of the date shown and is subject to change. Candidates must be located in the Miami/Ft. Lauderdale area or willing to relocate.
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