Ciprus Consulting
Job Overview
We’re looking for a reliable and motivated Field Technician to join our Managed Services Provider (MSP) team. This position requires frequent travel, with up to 4 hours of driving per day and occasional overnight stays (covered under per diem). The ideal candidate will independently manage a schedule of site visits, perform hands‑on IT maintenance, conduct asset audits, verify device compliance, and resolve basic technical issues on‑site.
Benefits
Dental insurance
Free food & snacks
Health insurance
Responsibilities Travel & Field Work
Drive up to 4 hours per day; some days may be fully dedicated to travel.
Use a personal vehicle (mileage reimbursement provided).
Stay overnight when required (expenses covered under per diem).
Begin and end most workdays at our Mission Valley office.
On‑Site Support & IT Maintenance
Independently manage and maintain a schedule of site visits, with central team approval.
Address Tier 1 field tickets promptly and efficiently.
Maintain clear communication with the central team about ongoing or unresolved site issues.
Use Microsoft Intune, RMM, and other MDM tools to verify device compliance.
Ensure all devices are online, internet‑connected, and up to date.
Coordinate with the internal team for tasks requiring on‑site presence.
Asset Management & Inventory Control
Perform regular asset audits and inventory checks, confirming device counts.
Transfer devices between MDM/RMM systems as needed.
Conduct basic workstation upkeep, including cable management and workspace organization.
Reporting & Compliance
Confirm device maintenance and resolve outstanding maintenance tickets.
Accurately close and verify tickets within the system.
Submit daily quantitative reports that include:
Number of assets serviced
Number of assets audited or inventoried
Number of staff assisted
Number of tickets resolved
Practice safe and responsible driving while traveling to client locations.
Qualifications
Associate degree in Information Technology or related field (Bachelor's degree preferred).
At least 1 year experience in hands‑on Helpdesk with over 100 computers/users.
New graduates with a technology or cybersecurity degree are welcome to apply.
Proven experience in a help desk or technical support role.
Proficient in troubleshooting hardware, software, and network issues.
Familiarity with Active Directory and Microsoft Office 365.
Strong customer service and communication skills.
Ability to work independently and prioritize tasks effectively.
Candidates must reside within a maximum 30‑minute commute to San Diego, CA.
Eligible candidates will be subject to a background verification process.
Excellent written and verbal communication skills and professional demeanor when interacting with clients.
Maintain a clean and presentable appearance.
A valid driver's license and a clean driving record are mandatory.
Reliable transportation is essential.
Ability to produce precise, concise, accurate documentation, notes, and reports.
CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar certifications are a plus.
Seniority level Entry level
Employment type Full‑time
Job function
Engineering and Information Technology
IT Services and IT Consulting
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Benefits
Dental insurance
Free food & snacks
Health insurance
Responsibilities Travel & Field Work
Drive up to 4 hours per day; some days may be fully dedicated to travel.
Use a personal vehicle (mileage reimbursement provided).
Stay overnight when required (expenses covered under per diem).
Begin and end most workdays at our Mission Valley office.
On‑Site Support & IT Maintenance
Independently manage and maintain a schedule of site visits, with central team approval.
Address Tier 1 field tickets promptly and efficiently.
Maintain clear communication with the central team about ongoing or unresolved site issues.
Use Microsoft Intune, RMM, and other MDM tools to verify device compliance.
Ensure all devices are online, internet‑connected, and up to date.
Coordinate with the internal team for tasks requiring on‑site presence.
Asset Management & Inventory Control
Perform regular asset audits and inventory checks, confirming device counts.
Transfer devices between MDM/RMM systems as needed.
Conduct basic workstation upkeep, including cable management and workspace organization.
Reporting & Compliance
Confirm device maintenance and resolve outstanding maintenance tickets.
Accurately close and verify tickets within the system.
Submit daily quantitative reports that include:
Number of assets serviced
Number of assets audited or inventoried
Number of staff assisted
Number of tickets resolved
Practice safe and responsible driving while traveling to client locations.
Qualifications
Associate degree in Information Technology or related field (Bachelor's degree preferred).
At least 1 year experience in hands‑on Helpdesk with over 100 computers/users.
New graduates with a technology or cybersecurity degree are welcome to apply.
Proven experience in a help desk or technical support role.
Proficient in troubleshooting hardware, software, and network issues.
Familiarity with Active Directory and Microsoft Office 365.
Strong customer service and communication skills.
Ability to work independently and prioritize tasks effectively.
Candidates must reside within a maximum 30‑minute commute to San Diego, CA.
Eligible candidates will be subject to a background verification process.
Excellent written and verbal communication skills and professional demeanor when interacting with clients.
Maintain a clean and presentable appearance.
A valid driver's license and a clean driving record are mandatory.
Reliable transportation is essential.
Ability to produce precise, concise, accurate documentation, notes, and reports.
CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar certifications are a plus.
Seniority level Entry level
Employment type Full‑time
Job function
Engineering and Information Technology
IT Services and IT Consulting
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