Jobs via Dice
Technical Support Analyst with (Google Workspace and Chrome OS devices)
Jobs via Dice, Forsyth, Georgia, United States, 31029
Technical Support Analyst with Google Workspace and Chrome OS devices
Job Title:
Technical Support Analyst with Google Workspace and Chrome OS devices
Location:
Forsyth, GA 31029 / Hybrid
Position Type:
Long term Contract
Rate:
DOE
Job ID:
780054
Client:
State of GA - GDC - Operations
Interview Type:
Either Web Cam or In Person
Working Conditions:
Standard office and/or hybrid work environment
Travel required throughout the State of Georgia
Occasional lifting of up to 25 lbs
Will be required to go into prison setting with escorts
Short Description:
Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems.
Key Responsibilities
Manage and administer the Google Chrome Management Console for all GDCI devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management.
Using information provided in the Admin Console, monitor every aspect of the Google Workspace domain. Major metrics to be tracked include but not limited to: Usage, User Status, Storage, Security and File Sharing.
Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.
Configure, deploy, and update Chromebooks, extensions and educational applications.
Enforce device and user policies, including content filters, sign in restrictions, and security settings.
Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education.
Troubleshoot hardware, software and connectivity issues related to Chrome devices.
Collaborate with instructional technology teams to ensure compatibility of digital learning tools.
Maintain accurate inventory records for Chrome devices and peripherals.
Document support procedures, user guides, and troubleshooting steps.
Analyze support trends to recommend improvements in device management and user experience.
Monitor system performance, updates and security compliance within the Chrome environment.
Qualifications
Associates or Bachelor’s degree in Information Technology, Computer Science or related field (or equivalent experience).
2+ years of experience providing IT support or systems administration preferably in an educational setting.
Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices.
Technical Skills
Proficiency with Google Admin Console, Chrome Management Console and Google Workspace.
Proficiency in Apple products and Mac support.
Familiarity with device imaging, policy configuration, and remote management tools.
Knowledge of network connectivity, Wi‑Fi troubleshooting and endpoint security best practices.
Experience supporting web-based applications and learning management systems (LMS).
Soft Skills
Strong problem‑solving skills.
Ability to translate technical information into user‑friendly terms.
Customer service mindset with patience and professionalism.
Excellent organizational and documentation abilities.
Strong communication skills.
Preferred Qualifications
Google Certified IT Support Professional or Google Certified Administrator.
Experience with large scale Chromebook deployments.
Familiarity with content filtering tools and device compliance reporting.
Location: State Offices South location (Tift Campus) in Forsyth, GA or Georgia Correctional Industries location in Decatur, GA upon request. Travel required. GDC offers a hybrid work schedule with three days in office and two days teleworking after a six‑month training period.
Mileage reimbursement: If going to a correctional facility, expensing mileage will be allowed. Going to one of the sites (Decatur or Forsyth) for regular work, mileage reimbursement will NOT be allowed.
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Technical Support Analyst with Google Workspace and Chrome OS devices
Location:
Forsyth, GA 31029 / Hybrid
Position Type:
Long term Contract
Rate:
DOE
Job ID:
780054
Client:
State of GA - GDC - Operations
Interview Type:
Either Web Cam or In Person
Working Conditions:
Standard office and/or hybrid work environment
Travel required throughout the State of Georgia
Occasional lifting of up to 25 lbs
Will be required to go into prison setting with escorts
Short Description:
Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems.
Key Responsibilities
Manage and administer the Google Chrome Management Console for all GDCI devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management.
Using information provided in the Admin Console, monitor every aspect of the Google Workspace domain. Major metrics to be tracked include but not limited to: Usage, User Status, Storage, Security and File Sharing.
Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.
Configure, deploy, and update Chromebooks, extensions and educational applications.
Enforce device and user policies, including content filters, sign in restrictions, and security settings.
Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education.
Troubleshoot hardware, software and connectivity issues related to Chrome devices.
Collaborate with instructional technology teams to ensure compatibility of digital learning tools.
Maintain accurate inventory records for Chrome devices and peripherals.
Document support procedures, user guides, and troubleshooting steps.
Analyze support trends to recommend improvements in device management and user experience.
Monitor system performance, updates and security compliance within the Chrome environment.
Qualifications
Associates or Bachelor’s degree in Information Technology, Computer Science or related field (or equivalent experience).
2+ years of experience providing IT support or systems administration preferably in an educational setting.
Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices.
Technical Skills
Proficiency with Google Admin Console, Chrome Management Console and Google Workspace.
Proficiency in Apple products and Mac support.
Familiarity with device imaging, policy configuration, and remote management tools.
Knowledge of network connectivity, Wi‑Fi troubleshooting and endpoint security best practices.
Experience supporting web-based applications and learning management systems (LMS).
Soft Skills
Strong problem‑solving skills.
Ability to translate technical information into user‑friendly terms.
Customer service mindset with patience and professionalism.
Excellent organizational and documentation abilities.
Strong communication skills.
Preferred Qualifications
Google Certified IT Support Professional or Google Certified Administrator.
Experience with large scale Chromebook deployments.
Familiarity with content filtering tools and device compliance reporting.
Location: State Offices South location (Tift Campus) in Forsyth, GA or Georgia Correctional Industries location in Decatur, GA upon request. Travel required. GDC offers a hybrid work schedule with three days in office and two days teleworking after a six‑month training period.
Mileage reimbursement: If going to a correctional facility, expensing mileage will be allowed. Going to one of the sites (Decatur or Forsyth) for regular work, mileage reimbursement will NOT be allowed.
#J-18808-Ljbffr