PARSETEK INC
Base pay range
$30.00/hr - $30.00/hr
The Georgia Department of Corrections (GDC) protects the public by operating secure facilities and providing opportunities for offender rehabilitation. GDC is seeking a Technical Program Analyst within the Office of Information Technology (OIT) to support the State Offices South (Tift Campus) and related facilities, including Georgia Correctional Industries (GCI).
Mileage Reimbursement
If going to a correctional facility, expensing mileage will be allowed.
Going to one of the sites (Decatur or Forsyth) for regular work, mileage reimbursement will NOT be allowed.
Key Responsibilities
Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users, including Gmail, Calendar, Group, Shared Mailboxes, Google Sites, and associated policy and account management.
Monitor every aspect of the Google Workspace domain, tracking major metrics such as usage, user status, storage, security, and file sharing.
Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.
Configure, deploy, and update Chromebooks, extensions, and educational applications.
Enforce device and user policies, including content filters, sign‑in restrictions, and security settings.
Provide tier 1–2 technical support to teachers on Chrome OS and Google Workspace for education.
Troubleshoot hardware, software, and connectivity issues related to Chrome devices.
Collaborate with instructional technology teams to ensure compatibility of digital learning tools.
Maintain accurate inventory records for Chrome devices and peripherals.
Document support procedures, user guides, and troubleshooting steps.
Analyze support trends to recommend improvements in device management and user experience.
Monitor system performance, updates, and security compliance within the Chrome environment.
Qualifications
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
2+ years of experience providing IT support or systems administration, preferably in an educational setting.
Hands‑on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices.
Technical Skills
Proficiency with Google Admin Console, Chrome Management Console, and Google Workspace.
Proficiency in Apple products and Mac support.
Familiarity with device imaging, policy configuration, and remote management tools.
Knowledge of network connectivity, Wi‑Fi troubleshooting, and endpoint security best practices.
Experience supporting web‑based applications and learning management systems (LMS).
Soft Skills
Strong problem‑solving skills.
Ability to translate technical information into user‑friendly terms.
Customer‑service mindset with patience and professionalism.
Excellent organizational and documentation abilities.
Preferred Qualifications
Experience with large‑scale Chromebook deployments.
Familiarity with content filtering tools and device compliance reporting.
Working Conditions
Standard office and/or hybrid work environment.
Travel required throughout the state of Georgia.
Occasional lifting of up to 25 lbs.
Required to enter prison settings with escorts.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Accounting/Auditing
Industries
Staffing, Recruiting, and Government Administration
#J-18808-Ljbffr
The Georgia Department of Corrections (GDC) protects the public by operating secure facilities and providing opportunities for offender rehabilitation. GDC is seeking a Technical Program Analyst within the Office of Information Technology (OIT) to support the State Offices South (Tift Campus) and related facilities, including Georgia Correctional Industries (GCI).
Mileage Reimbursement
If going to a correctional facility, expensing mileage will be allowed.
Going to one of the sites (Decatur or Forsyth) for regular work, mileage reimbursement will NOT be allowed.
Key Responsibilities
Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users, including Gmail, Calendar, Group, Shared Mailboxes, Google Sites, and associated policy and account management.
Monitor every aspect of the Google Workspace domain, tracking major metrics such as usage, user status, storage, security, and file sharing.
Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.
Configure, deploy, and update Chromebooks, extensions, and educational applications.
Enforce device and user policies, including content filters, sign‑in restrictions, and security settings.
Provide tier 1–2 technical support to teachers on Chrome OS and Google Workspace for education.
Troubleshoot hardware, software, and connectivity issues related to Chrome devices.
Collaborate with instructional technology teams to ensure compatibility of digital learning tools.
Maintain accurate inventory records for Chrome devices and peripherals.
Document support procedures, user guides, and troubleshooting steps.
Analyze support trends to recommend improvements in device management and user experience.
Monitor system performance, updates, and security compliance within the Chrome environment.
Qualifications
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
2+ years of experience providing IT support or systems administration, preferably in an educational setting.
Hands‑on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices.
Technical Skills
Proficiency with Google Admin Console, Chrome Management Console, and Google Workspace.
Proficiency in Apple products and Mac support.
Familiarity with device imaging, policy configuration, and remote management tools.
Knowledge of network connectivity, Wi‑Fi troubleshooting, and endpoint security best practices.
Experience supporting web‑based applications and learning management systems (LMS).
Soft Skills
Strong problem‑solving skills.
Ability to translate technical information into user‑friendly terms.
Customer‑service mindset with patience and professionalism.
Excellent organizational and documentation abilities.
Preferred Qualifications
Experience with large‑scale Chromebook deployments.
Familiarity with content filtering tools and device compliance reporting.
Working Conditions
Standard office and/or hybrid work environment.
Travel required throughout the state of Georgia.
Occasional lifting of up to 25 lbs.
Required to enter prison settings with escorts.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Accounting/Auditing
Industries
Staffing, Recruiting, and Government Administration
#J-18808-Ljbffr