Jobs via Dice
Job Description
DSS (Deskside Support) provide day-to-day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The role involves break-fix, fault diagnosis and resolution, and support for a variety of core operating systems and platforms. This position is fully onsite in Fort Dodge, IA and requires a solid background in Windows Desktop support, IT infrastructure, and network support.
Responsibilities
Provide first/second level contact and problem resolution for customer issues.
Deliver standard and non-standard technical support to end‑users in response to specific requests.
Utilize established operating procedures to review and resolve end‑user technology issues; troubleshoot and resolve hardware and software problems.
Install, upgrade, support and troubleshoot computer hardware (PCs, laptops, iPads, iPhones, printers, and other devices).
Install, upgrade, support and troubleshoot Windows 10, Microsoft Office, Office 365, and other authorized desktop applications.
Install, upgrade, support and troubleshoot MS Teams Room systems and other conference‑room equipment.
Install, upgrade, support and troubleshoot basic active‑network equipment, network components (including cabling and connectivity), and office IT infrastructure components.
Collaborate with third‑party vendors to remediate complex audio‑visual issues.
Execute the new‑user onboarding process, including room and connectivity preparation, device configuration, hand‑over, and training.
Conduct end‑user training within the desktop support domain.
Perform assigned IT project tasks such as office relocation projects, technology change and replacement, and new‑system roll‑outs.
Maintain ticket updates for all reported incidents.
Maintain an asset‑management database.
Carry out general preventative maintenance on computers, laptops, printers, and user devices.
Repair desktops, laptops, printers, and other authorized peripheral equipment.
Administer telecommunications provider’s wireless devices/accounts.
Support Apple‑PC users and Apple iDevices with basic knowledge of macOS.
Apply broad IT experience covering networks, servers, audio‑visual, smart devices, and telecoms.
Ensure acceptable user satisfaction with IT services (measured quarterly).
Record critical data and information on the standard ITIL platform (ServiceNow).
Perform other duties as assigned.
Qualifications
3–5 years of experience in user support, Windows Desktop support, IT infrastructure, and network support.
Basic knowledge of macOS for Apple‑PC and iDevice support.
Experience with Windows 10, Office 365, PC hardware & IT network infrastructure installation and troubleshooting, Microsoft Active Directory, and helpdesk ticketing systems.
Knowledge of conference‑room technologies (MS Teams Room, video cameras, speakers, and mics).
Experience with mobile device management (iOS, Android) and enterprise encryption solutions, including Windows laptop/PC management via Active Directory.
Proven analytical, troubleshooting, and problem‑solving skills.
Ability to multi‑task, prioritize, and meet SLAs.
Excellent communication, relationship‑building, and internal customer‑service skills.
Adaptability and flexibility in a fast‑changing industry.
Availability to work off‑hours and weekends for projects or emergency support.
Experience working within a GxP regulated environment.
Pay and Benefits Pay range:
$21.64/hr
(flat rate).
Benefits (subject to eligibility):
Medical, dental & vision coverage
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave (PTO, vacation, or sick leave)
Workplace Type Full onsite, Fort Dodge, IA.
Application Deadline Anticipated closing date: November 10, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Responsibilities
Provide first/second level contact and problem resolution for customer issues.
Deliver standard and non-standard technical support to end‑users in response to specific requests.
Utilize established operating procedures to review and resolve end‑user technology issues; troubleshoot and resolve hardware and software problems.
Install, upgrade, support and troubleshoot computer hardware (PCs, laptops, iPads, iPhones, printers, and other devices).
Install, upgrade, support and troubleshoot Windows 10, Microsoft Office, Office 365, and other authorized desktop applications.
Install, upgrade, support and troubleshoot MS Teams Room systems and other conference‑room equipment.
Install, upgrade, support and troubleshoot basic active‑network equipment, network components (including cabling and connectivity), and office IT infrastructure components.
Collaborate with third‑party vendors to remediate complex audio‑visual issues.
Execute the new‑user onboarding process, including room and connectivity preparation, device configuration, hand‑over, and training.
Conduct end‑user training within the desktop support domain.
Perform assigned IT project tasks such as office relocation projects, technology change and replacement, and new‑system roll‑outs.
Maintain ticket updates for all reported incidents.
Maintain an asset‑management database.
Carry out general preventative maintenance on computers, laptops, printers, and user devices.
Repair desktops, laptops, printers, and other authorized peripheral equipment.
Administer telecommunications provider’s wireless devices/accounts.
Support Apple‑PC users and Apple iDevices with basic knowledge of macOS.
Apply broad IT experience covering networks, servers, audio‑visual, smart devices, and telecoms.
Ensure acceptable user satisfaction with IT services (measured quarterly).
Record critical data and information on the standard ITIL platform (ServiceNow).
Perform other duties as assigned.
Qualifications
3–5 years of experience in user support, Windows Desktop support, IT infrastructure, and network support.
Basic knowledge of macOS for Apple‑PC and iDevice support.
Experience with Windows 10, Office 365, PC hardware & IT network infrastructure installation and troubleshooting, Microsoft Active Directory, and helpdesk ticketing systems.
Knowledge of conference‑room technologies (MS Teams Room, video cameras, speakers, and mics).
Experience with mobile device management (iOS, Android) and enterprise encryption solutions, including Windows laptop/PC management via Active Directory.
Proven analytical, troubleshooting, and problem‑solving skills.
Ability to multi‑task, prioritize, and meet SLAs.
Excellent communication, relationship‑building, and internal customer‑service skills.
Adaptability and flexibility in a fast‑changing industry.
Availability to work off‑hours and weekends for projects or emergency support.
Experience working within a GxP regulated environment.
Pay and Benefits Pay range:
$21.64/hr
(flat rate).
Benefits (subject to eligibility):
Medical, dental & vision coverage
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave (PTO, vacation, or sick leave)
Workplace Type Full onsite, Fort Dodge, IA.
Application Deadline Anticipated closing date: November 10, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
#J-18808-Ljbffr