Technical Writer

* Meet with technical and business project stakeholders and subject matter experts to gather the information needed to create required internal and external documentation.* Coordinate work efforts with project and/or product teams.* Document status of project milestones for the Technical Writer workflow (Salesforce, Lockpath, and other).* Research and translate technical information / artifacts or business processes into content that can be delivered as output such as web content, online help, knowledge bases, technical requirements documents, system and implementation guides, reference manuals, user guides, training materials, policies and procedures, and associated forms.* Track technical and non-technical changes and revise content, resolve issues, and verify the technical and functional accuracy of the documentation deliverables.* Maintain standard look and feel for content deliverables by formatting documents using defined CSS (styles), templates, and adhering to style guidelines defined by the Technical Writer Policies and Procedures.* Follow instructions to maintain version control of documentation as defined by the Technical Writer Policies and Procedures.* Create technical diagrams to depict system structure, program logic and process flow.* Provide proactive and clear communication of project status and other information.* Continuously identify and implement improvements to TW processes, standards, or documentation content development.* Support the company’s commitment to protect the integrity and confidentiality of systems and data.Meets with business stakeholders and subject matter experts to create, update, or retire Policies, Standards, Procedures, Knowledge Base Articles, and Work Instructions and Response Templates. * Bachelor’s degree is preferred within a study of Technical Writing, Computer Science, Management Information Systems, English, Journalism, or a related field.* Experience minimum of 2 years, dependent on the level and type of contribution, in defining and writing and proofreading / editing technical manuals, guides and/or training aids or Policy, Standard and Procedure documentation.* Beginner to intermediate proficiency in Madcap Flare or other content development applications.* A passion and enthusiasm for technology and independent learning.* Excellent verbal and written communication and collaboration skills.* Ability to understand and effectively translate highly technical concepts and information into business and training materials.* A strong desire for quality, attention to detail, and an ability to take ownership of assigned projects.* Proven ability to work in a fast-paced environment, handling multiple priorities while meeting or exceeding deadlines.* Skill to solve a wide range of complex problems related to creation and maintenance of documentation sets in creative and practical ways.* Strong proficiency in software technology and a thorough understanding of technical writing.* Experience using style guides (especially Google and Microsoft).* Working knowledge of the business processes, systems and philosophy associated with high-performance technology companies.* Background and drug screening* Experience or familiarity working within an Agile development methodology.* Familiarity with software project management applications such as JIRA / Confluence and Microsoft Office 365.* Beginner to intermediate experience with content development applications and related software such as MadCap Flare, Adobe Acrobat Pro, Camtasia, SnagIt, Office 365 including Microsoft Word, Excel, SharePoint, Teams, Stream, and more.* Familiarity with HTML tagging, applying CSS, and using templates.* Familiarity with document change management and source control using Git or similar.* Additional related education and/or experience.**CURRENT EMPLOYEES: Apply for open positions via Job Hub in your Workday Account.** for an assistance request.E-Verify***.***## Privacy Notice***Effective:** May 2, 2025*This privacy notice is intended to inform California residents of the personal information we collect, how it’s used and disclosed, and the rights you have in regard to such information.Click below for the full privacy notice #J-18808-Ljbffr