Mass General Brigham
Summary
Responsible for overseeing and coordinating the activities of a specific service line within the organization.
Essential Functions
Supervise and coordinate the activities of service line staff, including assigning tasks, monitoring performance, and providing feedback.
Conduct regular performance evaluations and address performance issues as necessary.
Provide coaching, training, and development opportunities to enhance the skills and knowledge of team members.
Foster a positive work culture, promote teamwork, and encourage open communication.
Monitor service line operations to ensure timely and efficient service delivery.
Implement and enforce quality assurance processes and standards to maintain high‑quality service levels.
Qualifications
Education:
High School Diploma or Equivalent required; Bachelor's Degree preferred.
Licenses and Credentials:
Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required.
Experience:
Experience in a supervisory or managerial role, preferably in a service‑oriented industry; 1–2 years preferred.
Knowledge, Skills and Abilities
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Ability to motivate and inspire a team to achieve targets and meet service standards.
Strong problem‑solving and decision‑making abilities.
Knowledge of service line operations, processes, and best practices.
Familiarity with quality assurance principles and methodologies.
Proficient in using relevant software applications and systems.
Excellent organizational and time‑management skills.
Physical Requirements
Standing Constantly (67‑100%)
Walking Constantly (67‑100%)
Sitting Rarely (Less than 2%)
Lifting Frequently (34‑66%) 35lbs+ (w/assisted device)
Carrying Frequently (34‑66%) 35lbs+ (w/assisted device)
Pushing Frequently (34‑66%)
Pulling Frequently (34‑66%)
Climbing Occasionally (3‑33%)
Balancing Constantly (67‑100%)
Stooping Occasionally (3‑33%)
Kneeling Occasionally (3‑33%)
Crouching Occasionally (3‑33%)
Crawling Occasionally (3‑33%)
Reaching Frequently (34‑66%)
Gross Manipulation (Handling) Constantly (67‑100%)
Fine Manipulation (Fingering) Frequently (34‑66%)
Feeling Constantly (67‑100%)
Foot Use Rarely (Less than 2%)
Vision – Far Constantly (67‑100%)
Vision – Near Constantly (67‑100%)
Talking Constantly (67‑100%)
Hearing Constantly (67‑100%)
Work Details Remote Type:
Onsite Work Location:
80 Blossom Street Scheduled Weekly Hours:
40 Employee Type:
Regular Work Shift:
Day (United States of America) Pay Range:
$30.00 – $43.63/Hourly
EEO Statement The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Competency Framework Our competency framework defines what effective leadership “looks like” by specifying the critical behaviors for each job level. It is used for performance evaluation, hiring decisions, development planning, and talent pipeline management.
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Essential Functions
Supervise and coordinate the activities of service line staff, including assigning tasks, monitoring performance, and providing feedback.
Conduct regular performance evaluations and address performance issues as necessary.
Provide coaching, training, and development opportunities to enhance the skills and knowledge of team members.
Foster a positive work culture, promote teamwork, and encourage open communication.
Monitor service line operations to ensure timely and efficient service delivery.
Implement and enforce quality assurance processes and standards to maintain high‑quality service levels.
Qualifications
Education:
High School Diploma or Equivalent required; Bachelor's Degree preferred.
Licenses and Credentials:
Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required.
Experience:
Experience in a supervisory or managerial role, preferably in a service‑oriented industry; 1–2 years preferred.
Knowledge, Skills and Abilities
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Ability to motivate and inspire a team to achieve targets and meet service standards.
Strong problem‑solving and decision‑making abilities.
Knowledge of service line operations, processes, and best practices.
Familiarity with quality assurance principles and methodologies.
Proficient in using relevant software applications and systems.
Excellent organizational and time‑management skills.
Physical Requirements
Standing Constantly (67‑100%)
Walking Constantly (67‑100%)
Sitting Rarely (Less than 2%)
Lifting Frequently (34‑66%) 35lbs+ (w/assisted device)
Carrying Frequently (34‑66%) 35lbs+ (w/assisted device)
Pushing Frequently (34‑66%)
Pulling Frequently (34‑66%)
Climbing Occasionally (3‑33%)
Balancing Constantly (67‑100%)
Stooping Occasionally (3‑33%)
Kneeling Occasionally (3‑33%)
Crouching Occasionally (3‑33%)
Crawling Occasionally (3‑33%)
Reaching Frequently (34‑66%)
Gross Manipulation (Handling) Constantly (67‑100%)
Fine Manipulation (Fingering) Frequently (34‑66%)
Feeling Constantly (67‑100%)
Foot Use Rarely (Less than 2%)
Vision – Far Constantly (67‑100%)
Vision – Near Constantly (67‑100%)
Talking Constantly (67‑100%)
Hearing Constantly (67‑100%)
Work Details Remote Type:
Onsite Work Location:
80 Blossom Street Scheduled Weekly Hours:
40 Employee Type:
Regular Work Shift:
Day (United States of America) Pay Range:
$30.00 – $43.63/Hourly
EEO Statement The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Competency Framework Our competency framework defines what effective leadership “looks like” by specifying the critical behaviors for each job level. It is used for performance evaluation, hiring decisions, development planning, and talent pipeline management.
#J-18808-Ljbffr